Our post Covid lockdown tour
East African Jungle Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- AUTO, TUGATA & UTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $400 per person per day (USD, excl. int'l flights)
Reviews
ES
Email Oscar | 35-50 years of age | Experience level: 2-5 safaris
disappointment
Travel from 22-July to 12 August.
Hi Fred,
I am providing to you a feedback about our travel.
We have been usually travelling to different Africa countries, and we have experiences with other tour companies.
The Itinerary were quite good, wildlife, community interactions, activities, natural parks, treekings, etc.
Eddie is a good chauffeur-driver, nice person, but not a tourist guide. He is mute, any explanations, not interesting information about Uganda. For instance, when I lost my mobile phone he rejected to call me to make the phone ring, etc.
Sandton Hotel in Kasese:
• room was not ready when we arrived around 13:00
• small room with two individual beds (see picture attached).
• No tap water in whole day.
…and finally we had to look for other lodge by ourselves without any compensation or reimbursement from your side.
Too wicked and ugly to make us pay breakfast first day.
We experienced 2 days with long car drive, leaving around 7:00-7:30 and arriving lodge around 16:00-16:30 without stops for lunch with my daughter starving (just to fill up the tank), and pack lunch either despite our suggestions to pick up one.
Original 2Friends Beach Hotel for last day changed by other lower category, without swimming pool,
No dinner covered last day despite all meals were included in the proposal.
No air conditioning in the car the last 5 days.
No water available last day, and we had to buy it.
Early mornings wake up (no problem) but some days arriving to the next lodge also early 15:00-16:00 without any activity in the evening (waste of time).
We did 1 hour quad instead 4 hours as stated in the itinerary.
In the contract it informed it was full meals, but we had to pay breakfast first day and dinner last day.
We are very sorry to say EAJS has not reached our expectations and it has been a disappointment. We should search other alternatives for our 2023 travel to Rwanda.
We can’t recommend it to any of our family and friends plan to travel to Africa and we hope our critics help you make it better.
Best regards,
Reply from East African Jungle Safaris
Posted on Aug 17, 2022Hello Oscar
We appreciate the feedback bearing in mind that not all feedback can be good, we appreciate positive criticism, however without being defensive we have to explain and give our side of the story.
On Eddy not being a guide, we apology for the fact that he didn't perform to you' expectations, however he's an experienced guide/driver, like if you managed to read through the 123 reviews you found on this platform, clients express their satisfaction with his skills. I have come to realize that as you're from Spain, a Spanish speaking guide would have been the best fit for you, On the phone issue he didn't refuse to call you' phone, he just didn't have credit to dial you' Spanish number, so he had no way of doing it and tried his level best to explain that to you, I also believe you' wife would have been the best fit to dial it, since she had a Spanish line, good you had it in you' bag.
For the Sandton Hotel problem, we really apologize for this, however to draw more light on it, you vetted all the accommodations and you left it in the program, if you had an issue with it we would have dropped it, It's too bad that it turned out this way and we had fully paid them, we haven't made a refund you as we're still pushing for it, They know pretty well that it was their fault that the room was not ready, yet we we booked and paid them in advance, Like you stated you can't use our services anymore in the future, we are no-longer going to do business with that Hotel, that was the last time. it's really bad missing out on business.
Breakfast on Day one, and meals on the last day, this was stated in the program and it's the standard practice, we pick you from you residence when you have taken breakfast on the first, we don't provide breakfast for clients on the first day we assume you would have taken at you' Hotel, but you failed to understand this, My guide told me you paid 30,000 shilling for breakfast the three of you at Equator, and this is where all the problems started from, at the current exchange rate that's around usd8 for sure we can be cheating that little money.
The issue regarding meals on the last night, this is also a standard practice, Hotels in Cities and towns don't provide Full board rates, and this was very much stated in the program, that night was on Bed and Breakfast, but still you wrote it in the feed back forms and here in online, this confuses me because it is what you signed up for, you just didn't understand it and we tried to explain.
I have to let people know that this was a 21 Day program so we had to cover many places from Lake Mburo, Lake Bunyonyi, Bwindi, Queen Elizabeth, Rwenzori Hike, Kibale Chimps trek, Murchison Falls, Kidepo NP, Sipi Falls and Jinja.
So for the change from 2Friends Beach Hotel in Entebbe to Airport View Hotel, it wasn't meant to cheat on you, there was someone responsible for making these bookings, and made some error by booking three nights at 2Friends Hotel in Jinja a sister Hotel to 2Friends Beach Hotel in Entebbe, and by the time we tried to rectify this, 2Friends Entebbe was full, this was communicated to you hence the change, that was unavoidable and please accept our apology for the error and change.
The issue of the AC not working the last five days, this was due to the dusty roads and we couldn't predict that it would be like that, and being in the remote areas like you saw the long drives, we couldn't get anywhere we could refill from, till when we got back to town and the last day it was working.
All in all if we could attach the program here, everyone would have seen where the meals were included and where they were not included it was just a misunderstanding.
Thanks for the opportunity to serve you and we always take clients satisfaction to be paramount, it's a petty we didn't satisfy you.
Kind Regards
Peter
Email Ben | 20-35 years of age | Experience level: 2-5 safaris
Perfect tour from start to finish
East African Jungle Safaris were simply perfect. Communication was exceptional, price and payment were completely transparent with no add ons and all payable via email link. Eddy our guide was very friendly and enjoyable to be around. He was always on time and went out of his way to look for animals until dark on our game drive in Mburo. Quite simply couldn't recommend them more highly and they have been the best tour company in Africa that we have used to date.
JP
Email MerryMary | 35-50 years of age | Experience level: first safari
I had one day tour with my friends from Nigeria and we had a memorable time.
Our trip was pocket friendly, our guide was patient and understanding. My first contact at the office made us an irresistible offer. I look forward to another time out with them and this time for longer day
DE
Email ENi | 20-35 years of age | Experience level: 2-5 safaris
Unique experience, great tour and very professionally managed
I had a great trip with East African Jungle Safaris, I felt safe and informed at all times. The experiences I had are unforgettable. The guide was very professional and the agency was reachable and supportive throughout the trip and even before. The lodges and the food were great as well. Thank you for making my trip so smooth and unique!
MX
Email Luis | 20-35 years of age | Experience level: first safari
Very happy
I booked a last minute trip to Uganda, and I am very happy about my stay, particularly because of my tour guide Ronald. I was very last minute, and so my goals changed along the trip. They were very quick to adapt my trip to my demands, and Ronald did everything to accommodate me as best as he could. He was very knowledgeable, and gave me a unique insight into the country.
I absolutely recommend this company, I was happy and satisfied about everything
Email Hannah | 20-35 years of age | Experience level: first safari
A trip of a lifetime!
Fred was very responsive during the organisation phase and then Eddy was a fantastic tour guide!
The accommodation was mid-range but far exceeded our expectations.
The tour was well organised and good value, considering we had our own drive / vehicle over 3 days. We saw 4 of the Big 5 and the Rhino Sanctuary was a real must. River Cruise was also a great experience.
Thank you so much East African Jungle Safaris for a trip we will never forget!
CA
Email Robert | 20-35 years of age | Experience level: 2-5 safaris
They ensure that you are fully satisfied.
I did a 4 day safari (that turned into 5 days) which included gorilla trekking and chimpanzee trekking, among other things. All of the activities that Fred planned in my itinerary were very exciting. The gorilla trek, of course, was the highlight of it all and it was truly a captivating experience that I will never forget. That activity, although expensive, is a must do item. The chimpanzee trekking was also a unique experience. Even the boat ride on the Kazinga Channel which I didn’t expect much of, turned out to be such a great experience. The meals were all delicious, and the “budget” accommodations were actually extremely luxurious for me. There were some issues caused by a road closure on the last day which completely changed my itinerary. It was out of our control and nobody could be blamed for it. Fred worked with me to fix it and I very much appreciate it. It was stressful for everyone but it all turned out okay in the end. This is a company that will look out for you to make sure that you’re satisfied. Customer service is very important for them. My driver, Wilson, was incredible. I had such a great time driving around southern Uganda with him, the drive was the second best part of the trip. I always felt safe with his expert driving abilities, and he was okay with talking, listening to music, or just driving with the windows down and staring at the landscapes. He would also look out for me in any areas where there could be petty theft, and raise the windows so that nobody would be tempted to take my phone from my hands. Essentially, he made sure from day 1 until I was at the airport that nothing bad would happen to me. Hands down, I recommend taking a safari/trekking/touring trip with East African Jungle Safaris. Don’t even waste your time looking at other companies. East African Jungle Safaris will offer you the best combination of itinerary and price, and you can be confident that if anything goes wrong, that you will be taken care of. Thank you so much for everything.
US
Email Ashley Grogg | 35-50 years of age | Experience level: 2-5 safaris
Overall very friendly, organized and knowledgable.
We had a great trip and would recommend, our only complaint was the lack of knowledge around covid testing. This resulted instead of our last day being relaxing starting with a tour of the lake where we stayed and heading back to the city in the evening for a 11:30PM flight, we were told we would have to leave at 6AM (which we are not to drive back because the only covid test option was there and needed 6 hours. When we got to Entebbe we found the test not only costs us $175 USD we had to pay in cash but the results would only take two hours. The driver had no activities for us that day so we were stuck at a bar for 6+ hours before a 20+ hour travel home. I was under the impression from the trip organizer that we would be getting our covid test at one of the lodges so instead of ending a trip on a good note, we spent the last day frustrated on what we missed.
The trip was great - you spend a lot of time in the car so be prepared, but the wildlife is incredible.
DE
Email Angelica Rdz | 35-50 years of age | Experience level: first safari
Trip of a lifetime
The tour exceeded our expectations, our driver Willy and the rest of the tour guides we met along the trip where very nice and friendly, always trying to make sure that we enjoyed every activity to the fullest. The lodges and places where we stayed where all beautiful and comfortable, also the coordination since the beginning was spot on.
Would definitely use their services again.
US
Email Bramdon | 20-35 years of age | Experience level: 2-5 safaris
The best at what he does!
Fred is the man! I received an email back extremely quickly and he was able to answer all of my questions without any hesitation. I asked so many questions and was so happy with the responses and his patience. He was able to help create a very special custom tour for me and my friends. The tour was more than perfect! It was non-stop action and we were always on the go. I loved every second of it. The places we stayed were unbelievably beautiful. The food just kept coming! We ate so much and it was delicious. We saw every animal we hoped to see. Our guide was amazing. I literally can't express how amazing East African Jungle Safaris is. PLEASE do yourself a favor and plan a trip with them ASAP!