Madukha Tours and Safaris ltd Staff
Madukha Tours and Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 1993)
- Member Of:
- ASTA & KATO
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $300 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Shuang | 20-35 years of age | Experience level: first safari
It is not a pleasant tour which offered by this agency.
It is not a pleasant tour which offered by this agency.
First, the person who contact me during my booking sent a full itinerary of our 7-day trip. According to the itinerary, our transport vehicle is 4x4 Landcruiser, which is written in large bold font in the email. However, they offered us a small ugly van during all 7 days. They changed our vehicle without any inform, so we are demoted to a lower van but not any refund. We paid for the 4x4 Landcruiser, but got a small van finally.
Second, our guide always showed dirty look at most time like that he was not pleasant with us. And during the tour, he provided little useful lesson or knowledge about the safari. We don't think he is a competent guide. Even there is a time when he set a departure time as 4pm, we arrived at the van at 4:03pm. He blamed me that we were not on time. He made us feel that he was not offering service but disciplining even that we gave him tips everyday. Once we changed the tip time from morning to the evening, he asked us in the afternoon that why no tip that day.
By the way, we lost our card reader and mosquito repellent in the car when we are at hotel.
To sum up, the experience during this safari trip is not as pleasant as we expect.
Next year when I take my family here, I will not choose this agency any more.
CN
Email Qing | 20-35 years of age | Experience level: first safari
Perfect, amazing journey
Firstly, it was a perfect trip and we all had a great time. William provided us with excellent service and itinerary. We have a total of 10 people, and William provided us with two cars. The Safari driver of our car is Steve, who is very patient and experienced. He will take us to find various animals and stop for us to take beautiful photos. Steve is a great guide, and don't miss him when you come to Safari, Kenya.
Regarding the hotel selection, the hotel arranged by William for us this time completely exceeded our expectations, with excellent service and restaurants. Although I come from China, I think the food is very delicious.
After Safari ended, we stayed at the seaside in Mombasa for 3 days. The white sand beach here is very soft, and the sea breeze is also very comfortable, making it suitable for vacation. We highly recommend everyone to come to Mombasa to play for a few days.
In short, this was a perfect travel experience. I saw very beautiful scenery in Kenya, Africa, and we all had a great time. If I have friends who want to come to Safari, Kenya, I will recommend Madukha to them because it's really great!
BE
Email Rudi Gelper | 50-65 years of age | Experience level: 2-5 safaris
Africa safari 2023 good experinece
In general we are happy with the tour, the guide and assistance. Information with booking and afterward was correct (except one). Guid edid his best (Mr Clement) and get to see what we want.
If a few points would not have been - resulted in 5 stars but.
Qualitty of the mini van. Spring of min one wheel poor and this resulting in non confortable driving
Screw set out at the door resulting in several arm injuries and due to movements etc not to avoid sharp scratches...
Booking in Masa Mara change to other lodge and this was not mediore or luxury but budget. I can understand an overbooking can happen but minimum to discuss this with the client (us)... I can easily survive budget but do nt likle is as paid and book more luxury...
But is general we are happy .
HU
Email Balázs Fehér | 20-35 years of age | Experience level: first safari
Extremely responsive and pulling every strings to create a dream safari experience
The experience started with the communication - William responded instantly even when we wrote in odd hours and made sure all our requests to customize the itinerary were taken care of. We opted for the land cruiser upgrade and it was well worth it.
When we arrived, we were picked up by our amazing driver and tour guide - vast experience and really knows how to create a good safari experience. He knew the parks inside out, knowing which areas to go to at what time to guarantee the best sightings. When he saw that we came with photo equipment he also made sure to position us in a way that grants the best photo opportunities. He also made sure to help us decide how to adjust the itinerary to get the best experience and best value for money.
Would highly recommend Madukha tours as this was not only the best value for money tour operator, but I am sure the experience was well above of what other, more expensive operators could have provided.
US
Email Nicole Heur | 50-65 years of age | Experience level: first safari
Experienced
Setting up the tour was extremely easy, working with William.
On our tour, we had a driver who had 30+ years of experience! John was accommodating, kind, helpful, and fun. He was a very safe driver, showed great respect for the animals, and made sure to go out of his way to help us -- from finding animals that we were discussing to helping organize a fun surprise for our anniversary, John went above and beyond to make our safari the best experience possible for us.
We chose mid-level and we always had running water, quite beautiful facilities, and amazing buffet meals. The customer service of everywhere we went was very, very good.
Email Amani | under20 years of age | Experience level: first safari
Very flexible and well organized. It made our trip very easy and enjoyable.
In July, I was accompanied by the Royal Family of Jaipur on a trip organised by Madukha Tours. Their professionalism provided us with the best experience, from the hotel to the game drives, the flights and everything in between. They made our time at the Mara very easy and effortless and we certainly got value for money. Moving forward, I’ll continue to use Madukha tours and for anyone reading this, I’d recommend them too because they are reliable in providing the best experience for you.
SG
Email Amy Tan and group | 50-65 years of age | Experience level: 2-5 safaris
We had one of the best guides, Hassan
The planning of our 12 days 11 nights to Tanzania was not as smooth as silk. However, William the tour operator was very patient and kind throughout the whole process.
The 8 days of game were excellent and all credits to our guide, Hassan. He is knowledgeable, patient, funny and most important kind. My son lost one of his earpieces in the jeep and cannot be located. Two days later, Hassan surprised us by giving it to him during dinner. We were grateful and also impressed by his determination to give us a "perfect holiday".
We managed to sight all the big five and many interesting and surreal sights because of his professionalism.
We recommend for all to visit Tarangire NP, Serengeti NP, Ngorongoro Crater as they are so fascinating. However, we would not recommend Lake Manyara as it houses few animals and the game was uninteresting.
Accommodations arranged for this trip were generally good. We have a few hits and misses but honestly the misses were just little off with no major issues. ( likely is because we are too pampered back home, lol)
Taking the flight home from JRO airport was a nightmare, many checks involving removing of shoes and watch. The airport is so small that it could not house the number of travelers. We queued for most 50 mins from the car park before entering the airport. The situation was chaotic, rowdy and unpleasant. Coming from Singapore, an island that is highly orderly, the experience is highly unfavorable and unthinkable. We highly recommend for you to make it to the airport 3 hours before flight time to avoid missing the flight.
Last but not least, I will definitely travel with Madukha tour for my next Africa adventure!
Asante Sana William and Hassan!!!
US
Email SWATI DEODHAR | 35-50 years of age | Experience level: first safari
We had a great experience with Madukha Tours. Highly recommend it to others.
We had a great experience with Madukha Tours. Williams helped us plan our itinerary very well. He answered all our questions and would respond promptly on whatsapp. Our tour guide Paul was very good as well. He went above and beyond to make sure we saw as many animals as possible. We booked this from US but it was a very smooth experience. Our lodges that William had booked were very clean and offered great service. Food was great. Only thing our vehicle land cruiser made a beep noise if exceeded speed limit. It needs to be fixed as it was constantly making noise during our trip. Other than that it was a great experience and we will highly recommend them.
Email Boulanger | 35-50 years of age | Experience level: over 5 safaris
4 days safari in Lake Nakuru and Masai Mara
Amazing safari in Lake Nakuru and Masai Mara, with a fabulous guide, Sam the half masaaï. He's very experienced and never short of explanations about wildlife, plants, cities, kenyan way of life... he knows the good spots and does everything he can to make your safari an unforgettable experience.
US
Email Tapas Mitra | 50-65 years of age | Experience level: first safari
Overall the tour was excellent, our guide Simon was to good , he tried his best to cover all the pla
Our one week tour was to good, all the places was to good, we enjoyed the accommodations, food, they have given us a dedicated van to two of us, the person Simon who shows us all the places was too good person, anytime we asked him to stop the van he was always ready, he tried his best to make us happy, I would strongly recommend any one to use their service
