SkyPalm Travel & Tours

Booking Terms & Conditions

Please read the following terms and conditions. Acceptance of the final tour offer represents an acceptance by the purchaser of the stated terms and conditions.
Reservations: Should be made well in advance as some lodges / camps are limited in size, and sell out well in advance due to seasons. To assure your first choice of accommodation an early reservation is essential.
Booking Procedures: SkyPalm Travel&Tours Ltd. requires a completed Reservation Form in order to provisionally book a client/s itinerary. Upon receipt of the form SkyPalm Travel&Tours Ltd. will make every attempt to secure and book the requested program itinerary and any extra services that the client/s may require on behalf of the client. All itineraries are subject to written confirmation by SkyPalm Travel&Tours Ltd.
Confirmed Offer: Once SkyPalm Travel&Tours Ltd. has been able to provisional book and secure all services SkyPalm Travel&Tours Ltd. will than make a final offer with the final program itinerary as provisional booked and the final price to the client/s which will be valid for a period of 5 days during which time the client/s has the option to accept / decline the offer.
Client Acceptance: If the client accepts the offer written confirmation of acceptance is required together with a 30% non-refundable deposit with the balance payable sixty (60) days prior to the scheduled departure date.
Deposit: A deposit equal to 30% of your total trip cost is required to book your space. If departure date is within 60 days, full payment will be required in lieu of deposit.
Final Payment: Final payment is due 60 days prior to departure.
Tour due to commence less than 60 days: Full payment is required when accepting the offer. Any payment made within 60 days of departure must be made by wire transfer only.
Payment by credit card: is subject to required authorization and will incur a 6% processing fee of the total cost of the safari. Payment by credit card can only be done if payment is being made 60 days before commencement of the services.
Change in Quoted Rates: SkyPalm Travel&Tours Ltd. wishes to respect the agreed rates but reserve the right to change the rates at any time due to circumstances out of our control (such as increase in park fees, camping fees, government taxes, flight increases). Any 3rd party rate increases after confirmation will be passed on to the client at actual.
Currency: All prices are quoted in US Dollar $ and all payments must be made in US Dollar $.
Revisions to Itinerary: A fee of $100 will be charged for a revision to a confirmed itinerary.

Cancellations

a. SkyPalm Travel&Tours Ltd. will not cancel a tour / travel arrangement once the client has paid in full unless it becomes necessary to do so as a result of hostilities, war or threat of war, civil strife, industrial dispute, terrorist unrest, active or threatened, natural or nuclear disaster, fire or adverse weather conditions, or if a group tour does not have the minimum required participants, or for any other adverse event beyond the control of SkyPalm Travel&Tours Ltd.
b. In the event of any cancellation, SkyPalm Travel&Tours Ltd. will inform the client without delay and will make every effort to offer a suitable and comparable alternative
c. If a client wishes to cancel a tour the following cancellation fees will apply
(i) 30% of total trip cost is forfeited for cancellations made 66 days or more prior to departure.
(ii) 50% of total trip cost is forfeited for cancellations made between 65 and 30 days prior to departure.
(iii) 100% of total trip cost is forfeited for cancellations made 29 days or less prior to departure.
d. In addition, clients are subject to any and all cancellation fees imposed on SkyPalm Travel&Tours Ltd. by the supplier. These cancellation policies may differ from the above. All cancellations must be in writing, signed by the client, received and acknowledged by SkyPalm Travel&Tours Ltd.
Disclosure Notice. Please be aware that during your participation in an SkyPalm Travel&Tours Ltd. tour, certain risks and dangers may arise including, but not limited to, the hazards of travelling in undeveloped areas, travel by boat, train, vehicle, aircraft or other means of conveyance, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Also be aware and clearly understand that SkyPalm Travel&Tours Ltd. will not be liable regarding provision of medical care or the adequacy of any care that may be rendered. You are voluntarily participating in these activities with the knowledge of the dangers involved and hereby agree to accept any risks.
AS LAWFUL CONSIDERATION for the agreement with SkyPalm Travel&Tours Ltd. to participate in such trips and activities you hereby agree that you will not make a claim against SkyPalm Travel&Tours Ltd. or sue for bodily injury, emotional trauma, death and/or property damage, however caused, as a result of your participation in the safari tour. You therefore release SkyPalm Travel&Tours Ltd. and its employees from any and all claims, known or unknown, arising from your participation in a tour. This release of Liability and Assumption of Risk agreement is entered into on behalf of all members of your family including minors accompanying you. This agreement is binding on your heirs, legal representatives and assigns. If any portion of this agreement is unenforceable, the remaining portions shall remain in full force and effect. Any litigation involving this contract or your trip can be brought only in courts of competent jurisdiction in Tanzania and Tanzanian law will be applicable to any disputes, which arise out of your trip.
Responsibility. SkyPalm Travel&Tours Ltd. is in all respects the agent of the client. SkyPalm Travel&Tours Ltd. books transportation, accommodation, restaurant, adventure activities and other services from various independent ground operators / service providers. Each of these ground operators / service provider has their own management, which is not subject to the control of SkyPalm Travel&Tours Ltd. Client bookings are accepted by SkyPalm Travel&Tours Ltd. as agent for the independent operators. The services provided by these operators are offered subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers. Although SkyPalm Travel&Tours Ltd. has made every attempt to choose the best suppliers available, it has no right to control their operators and procedures and CANNOT BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE which may occur due to: 1) wrongful, negligent or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of SkyPalm Travel&Tours Ltd.; or 2) defects or failure of any aircraft, vessel, vehicle or other equipment instrumentally under control of independent suppliers.
Refunds and Change Fees. No refunds will be issued for any unused accommodation, tours, activities, meals or services, including the cancellation of domestic and regional air tickets. A $100 per person service fee will be charged for any requested changes to air or land arrangements within 60 days of the departure date or once a final invoice is issued.
Dispute / Complains. Any disputes about reservations or payments or complaints about quality of service should be made immediately when the client/s feels that services are not being provided as booked in order to give us the opportunity to rectify the situation so that you may continue having an enjoyable safari. All Complains must be made to SkyPalm Travel&Tours Ltd. Operations manager whose name and telephone number will be provided to you before commencement of the tour.

Payment conditions

1. Once you have decided to go forward with the bookings for the proposed itinerary we will forward you our reservation form.
2. On receipt of this form we shall proceed to provisionally book the program and or any other services you may require.
3. Once provisionally booked we shall make you a firm offer and provide you with the final price which will be valid for a period of 5 days. During this you can either accept or decline the offer.
4. If you accept the offer we shall require your written confirmation of acceptance with a deposit payment of 30%. If your safari is commencing in less than 60 days away we shall require full payment. If not, the balance is payable 60 days prior from commencement of the tour.

Payment Methods

All payments should be made through SkyPalm Travel&Tours Ltd. Bank Account as per the account details given below:
BANK NAME : EQUITY BANK TANZANIA LTD.
BANK CODE : 6747
BRANCH NAME : SUPREME BRANCH
BRANCH CODE : 674706
LOCATION : OHIO STREET, POSTAL AREA
ACCOUNT NAME : SKYPALM TRAVEL & TOURS LIMITED
USD ACCOUNT NUMBER : 3006211279496
TZS ACCOUNT NUMBER : 3006211279494
1/ PAYMENTS FROM OUTSIDE TANZANIA
SWIFT CODE : EQBLKENA
2/ PAYMENTS WITHIN TANZANIA
SWIFT CODE : EQBLTZTZ