THE BOOKING
* Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.
* The Company reserves the right to decline any booking without outlining the reasons for it.
DEPOSIT & PAYMENT
* A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent.
* If the full amount is not paid at least four (4) weeks prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
* Clients/Agents booking within four (4) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
* All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice, is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Payment and cancellation policy:
A deposit of 10% of the total invoice is required to secure your bookings once confirmed to you. The Balance of payment, you will pay upon arrival. Payments can be made either by Visa, master card or by wire transfer to our bank account. Payments by credit cards attracts a 5% bank surcharges.
Cancellation:
All cancellations must be received in writing.
Cancellation Policy
For bookings cancelled or reduced in number between 45 and 30 days from the date of arrival, 50% of the booking cost will be charged.
For bookings cancelled or reduced in number within 29 days from the date of arrival, or no show, 100% of the total value of the booking will be charged.
Cancellation of airline tickets will be subject to the refund policy of each individual airline and may be greater than the percentages above particularly when low cost/net based fares are used.
PASSPORTS, VISAS AND OTHER TRAVEL PAPERS
* It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
* The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
BAGGAGE
* At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
* Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
RISK
* The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
* The client accepts full responsibility for all risks involved.
AUTHORITY ON TOUR
* The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
* The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
MARKETING
* The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.
FORCE MAJEURE
* Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
PRICE CHANGES
* All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations in 2016. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.
