Dens of Africa

TERMS AND CONDITIONS
This contract between Dens of Africa Safaris and the client and/or the tour agency regarding the provision of services will be exclusively governed by these general conditions. The same are issued to the client at the time of reservation of services (or request for inscription) and together with other documents issued to the clients constitute the contract of the tour between Dens of Africa Safaris and the client and/or tour agency. The payment for the tour booking implies the acceptance by the interested parties of the full application of these general conditions and those of respective providers of related services. All the legal implications derived from these general conditions will be subjected to the judicial system of the Republic of Kenya.

REQUEST AND PAYMENT FOR A BOOKING:
The estimated price at the moment of request of services remains subject to changes without any prior notification, as result of the possible changes owing to causes not imputable to the parties. All the amount of money paid before the final confirmation are perceived as advance/deposit and does not in any way mean the confirmation of the final price nor of the requested services. The final confirmation of the price and the services will be given with the issuance of the receipt of payment for the same. The adjustment of the final price and the subsequent payment of the emergent balance must be paid 15 day before the departure date for the tour, contrary to that, Dens of Africa Safaris reserves the right to cancel the booking without prior notification, and with interested party will have no right to any refund. The established final price according to the previous guidelines will only be changed in case of official increment of transport rates that affect the means to be used.

BOOKING AND INSTALLMENT OF PAYMENT:
The bookings are assured upon the payment of a deposit of 50% of the total cost of the tour requested and the services included in the same. The balance must be paid once the booking has been confirmed, 30 days before the departure date of the tour. The clients and/or tour agency that make a booking within 30 days before the departure date must make full payment within next 15 days after the confirmation of the booking. All bookings done with less than 30 days before the departure date will have an extra charge of USD 50 per person (late booking charge). In all cases, if the balance is not paid in the previously specified time, the booking shall be considered cancelled and not operational; and the client will lose the entire deposit made. The partial or total payment implies conformity with all and each of the conditions mentioned here. In case the hotels or other providers of services have special conditions, charges arising will be assumed by the clients.

THE PRICE INCLUDE:
Transport as specified in each of the itinerary, accommodation in the indicated hotels, lodges, or camps in each case or others similar or higher class, in the specified type of room (single, double, etc) with private bathrooms and tax. The hotels consider as full day whatever the time of the check-in at the hotel. The hotels’ day ends at 10.00 hrs in the following day irrespective of the check-in or the check-out, and thus being in a position to use the hotel’s luggage deposit until the time for the transfer to the airport. The duration of the tour will be indicated in each case, taking the arrival day to the destination as the first day and the departure day from the said destination as the last irrespective of the arrival time or the departure time in the first or the last day. Meals, excursions, park entrance fee in national parks and reserves, various activities and transfers as indicated in the itinerary.

THE PRICE EXCLUDES:
Any services not expressly indicated in the services voucher or the itinerary issued by Dens of Africa Safaris or by the tour agent on behalf of the company. Visas and airport tax, and expenses of personal nature: laundry, communication, meals, tips, drinks, save where the contrary is specified. The charges for the prolongation of the services by voluntary wish of the client or for reasons beyond the control of Dens of Africa Safaris and in general anything not specifically appearing in the corresponding itinerary. Additional charges resulting from cancellations, delays in departures or arrival of the means of transport, or for unforeseen reasons not attributable to Dens of Africa Safaris. Appropriate insurance cover for the client while the tour last absolutely necessary. Meals en route, except those expressly included in the programs. The rooms must be occupied until the specified check-out time, exceeding this time the client must pay what is charged by the hotel.

CESSION AND TRANSFER:
The right conferred to the client by the contract of tourist services, can be transferred to other persons up to 30 days before the departure date for the tour, so long as a proof is given regarding the impossibility for the client to undertake the tour (for example: in case of sickness, a medical report may be required) and granting there be availability and no impediments on the part of the providers of the contracted services. In all cases of forfeiture and transfer, Dens of Africa Safaris will charge an administrative fee equivalent to USD 6 per person, plus other eventual charges imposed by the providers of services. The changes will be effected only after the client has paid these charges.

CANCELLATIONS:
The clients are no show for whatever reason and give a written notification to Dens of Africa Safaris through the tour agency or directly, will be subject to the following guidelines of retentions applicable to the entire cost of the contracted tour.
(a) with a notification of more than 60 days before the start date of the tour, the client will lose 70% of the deposit;
(b) with a notification between 31 to 60 days, the client will lose 50% of the deposit paid plus eventual charges by the providers of the services;
(c) with a notification of 30 days before the departure date of the tour, the client will lose 100% of the deposit paid plus the eventual additional changes of the providers of the services. If the deposit is more than the indicated percentage, the said charges will be deducted from the total amount deposited. Dens of Africa Safaris will not do any reimbursement or refund until it receives the documents of the tour in its entirety. In cases where hotel, lodge or camp charges for the entire stay, 100% of the total will be lost (or what the provider of the services may charge). The cancellations will only be valid if they are communicated by writing (mail or fax with complete details of the clients or the tour agency). Dens of Africa Safaris advise the procurement of an insurance policy covering the cancellation charges. If the cancellation is covered by an insurance policy bought by the client, this shall lodge a complaint with the insurance company in question, without any right to do so against Dens of Africa Safaris.

REIMBURSEMENTS:
The complaint must be presented within 15 days after the completion of the tour, with corresponding proofs. After this time limit, no complaint will be attended to. In case of a no show that affects the services contracted by the agent or the client, the reimbursement for the same will be subject to the contractual conditions under which the services are given by the providers of respective services. In case of the reimbursements being done, Dens of Africa Safaris or the tour agency will have a right to deduct up to 10% for themselves from the same. In case of reimbursements for services not utilized, and in case the refund is not done immediately, Dens of Africa Safaris and/or the agency will get in touch with the providers of services within 5 days having received the complaint, the request for the confirmation of the total value of the refund asked by the client. They must in the same way to refund the sum that may correspond within 10 days following the receiving of the respective liquidation by the providers of services. In no case shall Dens of Africa Safaris pay for the resulting cost and/or charges or tax incurred from money transfers or other means that may be used to do the refund and/or the reimbursement.

DOCUMENTS:
Travel documents and visas are strictly of personal nature, and thus it is an exclusive responsibility of the client to ensure that they in perfect condition and validity. Dens of Africa Safaris will not be responsible for the inconveniences that clients may experience for nonobservance of that requirement. In the event that some clients fail to travel for such reasons, they will lose all the services contracted, without any right to lodge a complaint. We advise the client to seek information to that effect in the nearest Kenyan embassy or consulate or to consult Dens of Africa Safaris regarding the current migration, customs and health requirements.

LIABILITY:
Dens of Africa Safaris explicitly declare that it acts as an agent in the booking and/or contract between the clients and entities or persons providing the services indicated in each itinerary, that is hotels and transport companies. and its agents act only as agents of the passenger in all matters relating to tours. the Company accepts no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever. Request and the provision of services will be governed exclusively by these general conditions.

CHANGES AND AMENDMENT:
Dens of Africa Safaris will endeavor to notify full details of any alterations to the program at least 14 days prior to the commencement of our services. Should conditions necessitate it, we reserve the right to change any route or arrangements, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. We also reserve the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.

EXCLUSION FROM A TOUR:
Dens of Africa Safaris has the irrevocable right and by its judgment to exclude that client who for his/her state of health, conduct, manners or for other grave reasons that may pose danger or disturb other clients, or jeopardize the successful execution of the tour or the normal progress of the same, this client will have no right to any compensation, reimbursement, nor refund for the unutilized days of the tour, and will pay for the arising cancellation charges.