Hyven’s Tours & Safaris Ltd offers the agreed safari/services under the following terms;
These terms and conditions acts as a contract agreement between Hyven’s tours & safaris (service provider) and the client.

1. The contract agreement becomes valid once the client has paid a deposit and Hyven’s tours and safaris confirms and acknowledges receipt of payment.

2. Client (s) have to pay 50% Deposit through BANK TRANSFER or CREDIT CARD or through any other means agreed upon and the balance paid prior to start of the safari/tour. Hyven’s tours & Safaris will acknowledge receipt of 50% deposit to CLIENT once the money is credited into the account.

3.The client has the right to cancel the safari or the ordered services. The cancellation has to be in written form (emails).
Incase of cancellation of the safari/service the following cancellation policy will apply;
60 days and above 90% of the tour price Refund
45 to 59 days 70% of the tour price Refund
30 to 44 days 60% of the tour price Refund
15 to 29 days 50% of the tour price Refund
8 to 14 days 40% of the tour price Refund
Below 7 days No Refund

In case the cancellation arises out of terror threat or natural events, the hotels will not charge for no-show but will issue a credit note for the deposits to be utilized in future visit .

4. Cost Inclusions & Exclusions as per the detailed program.

5. Accommodation as stated on the contracted itinerary will be booked and confirmed upon making the deposit. unavailability of the accommodation will be communicated to the client prior to arrival for easy clarity and core understanding.


** We advise all customers to seek sufficient insurance. Hyven’s tours & Safaris Ltd does not offer insurance policies.**

Disclaimer

  • All corporate and/or tour info is provided by Hyvens Tours and Safaris , not SafariBookings
  • The tours offered by Hyvens Tours and Safaris are subject to their terms & conditions