East African Jungle Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- AUTO, TUGATA & UTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $400 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Jamila | 20-35 years of age | Experience level: 2-5 safaris
A breathtaking experience made possibe thanks to the agency
I didn't book my gorilla permit early enough. Other travel agencies just offered me other dates, while African Jungle Safaris went above and beyond to get me the permit for the specific date I wanted.
Communication was great as they always responded to my inquiries with as much details as needed, the same day they received my emails. The service was beyond expectations: the driver couldn't be more accommodating, helpful, patient and friendly. One of those who answered your questions and had a friendly chat when the guest felt like it, and who could leave you to your thoughts when you needed silence: just perfect, especially for a female solo-traveler.
The lodge was amazing, great service, sparkling clean, very good food, accommodation in a beautiful and quiet setting.
The tracking went very good and I was lucky to see al the gorilla family members together, after 90 minutes hike. They were kind enough to drop me off at a more convenient place than the one agreed upon before arrival, which saved me a lot of hassles with public transport.
The agent I booked through, Fred, has always been extremely helpful and I would definitely recommend him and the company, if you want your experience to be hassle free while you are still in control of all details.
Email Michael | 50-65 years of age | Experience level: 2-5 safaris
Quality tour
Good and quick communication from Fred. Accommodations exceeded my expectations. Driver / guide Eddy was really good too.
Quality tour at a reasonable price.
IT
Email Tiziano | 50-65 years of age | Experience level: 2-5 safaris
Amazing experience in an incredible country. Thanks to Wilson for his great job.
Reliable and professional tour operator. The trip was organized very well and Wilson was always present, available to every request and punctual. I spent an unforgettable 5-day vacation with my children, sharing all the emotions we encountered during the tour in Uganda. Gorilla, chimpanzee and lions on trees. Thanks for everything!
AE
Email Adrian Rieck | 20-35 years of age | Experience level: first safari
Game Drive around Murchison Falls
- Excellent communication and response time to queries
- Friendly and helpful team throughout the experience from pick up to drop off
- Professional experience during the Game Drive
- Amazing experience overall in every aspect and highly recommended to see at least 4 out of the big 5
Email MATT S | 20-35 years of age | Experience level: first safari
SUCH AN EYE OPENING AMAZING EXPERIENCE WITH THE OWNER AND MY GUIDE!!!
EVERYTHING ABOUT THIS COMPANY IS EXCEPTIONAL. FROM START TO FINISH FRED WAS ON IT. HE WAS THE FIRST OUT OF 5 COMPANIES TO REACH OUT TO ME AND THE COMMUNICATION WAS ENDLESS. EVERY TIME I CHANGED SOMETHING OR HAD A QUESTIONS HE WOULD AWNSER RIGHT AWAY!! HE WORKED WITH ME FOR 5 STRAIGHT DAYS TO PLAN THE PERFECT ITINERARY, TOOK CARE OF ALL THE PERMITS/ ACCOMMODATIONS AND HAD EVERYTHING COMPLETELY FIGURED OUT FOR ME. THIS WAS ALL DONE BY THE WAY A WEEK BEFORE I WAS SUPPOSE TO LEAVE. CANT SPEAK MORE HIGHLY OF FRED FOR HIS WORTH ETHIC AND AMAZING COMMUNICATION!!
MY GUIDE RONALD WAS THE MAN!! REQUEST HIM IF YOU CAN!! FROM START TO FINISH EVERYTHING WENT GREAT! HE WAS WAITING FOR ME IN THE AIRPORT READY TO HELP WITH WHATEVER I NEEDED. HIS COMMUNICATION WAS EXCELLENT AND ANYTHING THAT I NEEDED WAS HANDLED IMMEDIATELY. HE WENT ABOVE AND BEYOND TO ASSIST ME WITH ANYTHING NEEDED AND EXPLAINED MANY THINGS TO ME AS I HAVE A LOT OF QUESTIONS. RONALD WAS MORE THEN HELPFUL AND WAS A GREAT COMPANION AS I WAS A SOLO TRAVELER FOR 9 DAYS WITH EAJS. CANT SPEAK MORE HIGHLY OF RONALD AS A GUIDE AND FRIEND!!
AE
Email Michelle | 35-50 years of age | Experience level: 2-5 safaris
Trip of a lifetime, this trip did not disappoint
This trip was to make one of my father’s dreams come true ... to trek with Gorillas. At the age of 75, he thought he would never get to do it. This trip did not disappoint. We did an 8 day safari, which was put together by East African Jungle Safaris, the trip covered Bwindi to see the gorillas, Queen Elizabeth National park where we had the rare opportunity to see the climbing lions. The trip also included a game safari and boat Cruise. Which were both amazing. We then went on to visit Kampala and had another Game Safari seeing the leopard, elephants and much more. We visited a local community and did a nature walk and a community walk ... this was well worth the visit. Our guides were 2 college students, who were doing a tourism course, so this was an opportunity to give back tote community, as well as a chance for them to improve their English. The following day was a trip to see the Chimpanzees in the wild, again the time spent with them was limited to 1 hour, once you found them in the forest.
We went on later to Murchison falls NP for a further game safari, boat cruise to seethe Murchison falls from the bottom ... and from the top (the top viewing is most impressive ! ) on the 8th day we went to a Rhino Sanctuary ,.. Very much worth it. They are doing an incredible job, again, you get to spend 1 hour with the Rhino once you have found them in the sanctuary/ Al though this trip is very heavy on travel between 3- 10 hours a day, you see so much and see so much along the way ....limit your stops ie: toilet stops and getting out to stretch your legs and you limit your time on the road, and have a little more time on safari or chilling at the lodges
Our Guide Willy did the most amazing job ... knowledgeable, flexible and was always there to take a snap if you need it. If you were willing to start early, he would be up and ready too. Best advice start as early as possible (5am/6am ) as the days can be long and this way you maximise the time you will get will animals on the safaris. We couldn’t have asked for a better guide than Willy. Thank you !!
Email Teresa | 50-65 years of age | Experience level: 2-5 safaris
The guide didn’t know much. He barely talked, unless I asked him a question.
The guide lacked communication skills. He didn’t have enough knowledge about birds or animals in general. The customer service was very poor, even though I was the only customer in the excursion because everyone else cancelled due to Covid 19.
A day before my last day, I found out I needed a Covid 19 test and I asked the owner to find a place in Entebbe for me to do it. We drove 8 long hours from the mountain to Entebbe. The guide never showed me or say anything, unless I asked something. I never heard from the owner. We waisted a lot of time looking for a clinic. I had to stayed in Entebbe two more days, I had to pay for another plane to Dubai and for another hotel in Dubai. I wasted a lot of money and time because the owner Couldn’t help me.
My experience with the Gorillas was great but not thanks to this company.
In general, I don’t recommend this company.
Reply from East African Jungle Safaris
Posted on Nov 3, 2020Dear Teresa.
Thanks for the review about the 6 Days tours you recently concluded with us here in Uganda, we thank God that we managed to deliver on all what the itinerary stipulated, I would like to let the world know that Uganda Tourism opened on 1st Oct and Teresa was the very first foreign tourist in Uganda because she landed at 03:00am on the 1st of Oct. Teresa did Chimp trekking in Kibale alone in the park and gorilla trekking in Bwindi alone, So East African Jungle Safaris ltd was the luckiest company to open most of the activities here in Uganda,
I would like to let people know that we worked overtime to see that this trip happened and all activities done, The client had issues on obtaining the visa to as she set off from the USA before the official opening of the airport in Uganda, I had to keep on advising the client that she will get the visa on arrival, She told me it’s not written anywhere that she can get it on arrival, Thank God she managed to get the visa on arrival, The client pressurized us that if we don’t open the country for tourism she will need a full refund, I tried to explain to her that the Gorilla and Chimp permits which we had already secured are non-refundable that we can only postpone to another date and she refused, She informed that she had to do the gorilla trek on her birthday 6th October, I advised her that she can do the trip on the next birthday that’s next year and she refused.
As a company we did all that we could to see that her trip would happen, from visa issues to the COVID19 test certificate needed here in Uganda valid 72 hours. I can as well defend the guide Willy who has been working for East African Jungle Safaris for 8 years, He knows this very itinerary even out of sleep he doesn’t even need a copy of a written itinerary, and many reviews were published on this very platform and others praising him for the great work.
The biggest challenge came on the second last day of the trip when they were at Lake Bunyonyi that’s over 400km from the capital, when madam Teresa told the guide that she need a COVID19 test of 95hrs before flying to Dubai, Remember the flight was scheduled for the next day, It was already late evening, We advised the client that we could do the test in Entebbe at Grade B Hospital where she was informed that she could only get the certificate in 24hrs because of the big number of tests they had to carry out. She told the guide to drive her to Fly Dubai office at Airport to see whether she can fly, The staff told her that it was impossible without a valid PCR certificate, She blasted them that they never told her in advance so that she could prepare, They informed her that it was the first banner on their website before anyone could buy a flight ticket. I can as well confirm that it was us that got her a private Doctor that did the test even though it was impossible to fly that day. The client came from USA and was ending to Dubai something we didn’t know. We can have all the information about the destinations here in East African but not for you’ next destinations abroad.
We recommend all clients to let us know the requirements of their next destination so that we could arrange the PCR test in time, in order to avoid any future embarrassments. We know the client is always right so we apologize for all that didn’t go well.
Best Regards
Fred
AT
Email Julia | 20-35 years of age | Experience level: 2-5 safaris
Awesome experience
I did a five day tour and had a great time exploring Uganda! From pick up till the end everything was fine. The communication before I came to Uganda was easy, responses came quickly and I got all the information I needed. My guide/driver Willy was a perfect host! He told me a lot about Uganda and I felt very safe no matter which road we were on. I liked all of the accomodations,and though I've booked the camping/basic fare, I was positively surprised by the standards. Thanks for a perfect experience in Uganda!
Email Anglica joyce | 20-35 years of age | Experience level: first safari
Really enjoyed
Everything was well executed, the guide was on time to pick us up from the hotel. The weather was favorable, it rained a few times. The nature is incredibly beautiful. Our guide and driver was really on top, taking us there and back even though the flooded river was an obstacle. Due to the rains, we face some difficulties on the road. The accommodation was ok, the food could have been better.Really enjoyed there saffari service.
Email Felix | 35-50 years of age | Experience level: first safari
East African Jungle Safaris provided excellent service for the days we were in Uganda.
East African Jungle Safaris provided excellent service for the days we were in Uganda. The staffs are very nice people and food was delicious. We always had a hot meal in the jungle and on time. Our tour guide Willy is very experienced, he provided the info on cultural, Historical and heritage to our group. He arranged all activities on time, and in safest way. He also was very smart at spotting animals and knew where they dwell. He at times made calls to track them even before we knew he was doing so. Thanks to Willy and his team for making this experience happen for us.