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P.N.   –  
United Arab Emirates AE
Visited: March 2018 Reviewed: Jun 22, 2018

Email P.N.  |  35-50 years of age  |  Experience level: first safari

Almost there but something is just not right
3/5

Throughout the planning stages Gosheni was very helpful and overall the safari was nice. But I am writing this review with mixed emotions. During the planning process there was a huge emphasis placed on the company having new vehicles and permanent guides. The vehicle that we had for our safari was fantastic and new, but it was not owned by Gosheni. Instead they had subcontracted our safari to another company. The guide was friendly and gave us a great trip but is not a an employee of Gosheni, and instead works for another company. In the end we were delivered with a great trip, but I am left with a bit of a sour taste. Their website is really focused on how great they are because they employ the best guides. They claim to be a reliable and honest operator.

We traveled in low season so it still seems very strange that they subcontracted our trip to another company, named Masai Safaris. I read several bad reviews about companies that Sub-contract safaris to other companies and the mess it can end up it. So we specifically chose a company that seemed to run their own trips. Apparently this is not the case, so I can't recommend this company even though the safari was well planned and delivered.

Reply from Gosheni Safaris Africa
Reply from Gosheni Safaris Africa
Posted on Jul 3, 2018

Hello! We are disheartened to learn about this review but thank you for voicing your issues. First of all, we are happy that you've had a wonderful trip. We at Gosheni always try to do our best to make every trip memorable. We do own our vehicles and employ full-time guides where most have been with us for several years. We invest both in regular maintenance for all our vehicles and provide regular trainings and certification for our guides. We have worked hard for our reputation and will never risk it by subcontracting to a different company with standards we cannot control.

There was however a misunderstanding with the vehicle you used having been recently purchased and for us failing to properly communicate this to the team. Indeed, this was an error on our side and steps are being taken to sort this out. We at Gosheni, especially your guide, would like to apologize that this have made you feel uneasy. Rest assured that you have received the Gosheni quality seal and again, thank you for stating your positive safari experience. We hope to see you with us again one day.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 378
  • 4 star 3
  • 3 star 1
  • 2 star 0
  • 1 star 0
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