Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 12
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-1 of 1 Reviews
Stanis Smith   –  
Canada CA
Visited: April 2022 Reviewed: Apr 22, 2022

Email Stanis Smith  |  65+ years of age  |  Experience level: over 5 safaris

Excellent pre-purchase service, post-purchase service could improve
4/5

We contacted a few tour operators prior to booking with Ntanda. We found them easy to deal with, responsive and helpful in tailoring a safari itinerary that met our expectations and budget. They were willing to hold a video-conference with us to discuss options, which we really appreciated. The itinerary itself went off without any hitches. On that basis alone we would have awarded them a top rating. However after we had completed the transaction their service was less attentive. For example, Covid testing requirements to enter Zambia were dropped on March 23rd, however Ntanda only notified us about this on April 5th, by which time one of us had already taken an expensive and unnecessary test. Also, on April 9th we contacted them about the possibility of changing the time of an internal flight, and received an automated response but no follow-up. So in summary I would recommend Ntanda at a 4-star level.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 12
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Ntanda Ventures, not SafariBookings
  • The tours offered by Ntanda Ventures are subject to their terms & conditions