Reviews

Sort By: Date Most Helpful Rating 101-110 of 161 Reviews
Edith   –  
Switzerland CH
Visited: February 2019 Reviewed: Feb 20, 2019

Email Edith  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent service
5/5

From the moment we entered Tanzania, we were well looked after by Team Mama Savana. During the ascent of the Kilimanjaro as well as during the safari we had very competent and nice guides, who took care of us very much. On the whole trip we met friendly people without exception. I highly recommend Alex and his team from Mama Savana. Mama Savana helped to make the farewell from Tanzania difficult. I return!

Nada   –  
Australia AU
Visited: December 2018 Reviewed: Jan 16, 2019

Email Nada  |  20-35 years of age  |  Experience level: first safari

Exceptional customer service that goes above and beyond and leaves longlasting memories
5/5

I'm not really sure where to begin, I couldn't have asked for better customer service from the moment we sent our initial request to post-safari check-in!

We had organised a last minute trip to tanzania giving Alex and the team less than 2 weeks to organise a 3 day safari tour and flights to suit our needs and budget. Needless to say it was a tough ask to get everything confirmed including accommodation availability with the upcoming christmas holidays but not only did they deliver they did everything with a smile also!

Alex was a great communicator and kept me in the loop at every turn (even when things were proving more difficult than initially thought), he gave us a number of options for different locations for tour and then gave us his honest and realistic recommendations about what to see to make most of our limited time.

We ended up visiting Lake Manyara and Ngorongoro Crater on the 3 day tour in a private vehicle. Everything was smooth from pick up at Arusha airport by Mike (our tour guide) and his fellow colleague (sorry i forgot her name!), explaining the itinerary, answering any questions we had about the local culture, packing in as much as we could see in the time we had, clean vehicle, great accommodation, excellent picnic food for day trips, safe driving and comfort. I could go on and on about the great experience we had!

We managed to see 4 of the big 5 thanks to Mike's expert driving skills including 3 black rhinos! We were able to get close to so many animals and never felt we were in danger. I really believe it is so important to have the right tour guide and Mike was definitely that and so much more for us!

Special thank you again to Alex, Mike and the entire Mama Savana team! Your professionalism, kindness and willingness to give us memories for a lifetime was greatly appreciated. We were really sad when the tour came to an end and we had to say goodbye to Mike. We wish you all the best success and we will definitely see you next time we are in Tanzania!

For anyone who is tossing up whether or not to go with Mama Savana, I urge you not to hesitate and get in touch with them. My only regret is wasting so much time looking at different operators when I needn't have worried and Mama Savana were definitely the best ones for the job!

Karibu sana!

Anja   –  
Spain ES
Visited: November 2018 Reviewed: Dec 5, 2018

Email Anja  |  35-50 years of age  |  Experience level: 2-5 safaris

Quick and flexible organization and excellent guide
5/5

Communication with the manager Alex was quick and pleasant. He irgsnized our private safari in a very efficient and professional manner. The guide Allen had incredible sharp eyes to spot lots of animals so we could see the big five and much more then we had hoped for (as animals move freely and nothing is guaranteed). In addition, Allen gave us a lot of information, answered every question, was fun to be with and also showed his intercultural intelligence and sensitivity.
We had the best time and enjoyed it so much! Thank you!

Emily   –  
United States US
Visited: October 2018 Reviewed: Nov 3, 2018

Email Emily  |  20-35 years of age  |  Experience level: first safari

Amazing safari experience which exceeded our expectations
5/5

From the start, communication with Alex was excellent. He was very flexible and patient about customizing our safari trip and always answered in a short time. Alex went above and beyond compared to the other tour companies we had contacted, providing us with pictures and a variety of options regarding lodging, truly making the booking experience clear and trustworthy. From our arrival to Kilimanjaro airport, to the various locations of our safari including Serengeti, Ngorongoro, Tarangire, Lake Manyara and back to the airport for our journey home, we did not encounter any problems. Our guide Allen was great, very knowledgeable about all the animals and was able to answer all of our questions! He was also great at spotting animals from far away. I would recommend booking with Mama Savana for anyone looking for an amazing and memorable experience!

Julian   –  
Germany DE
Visited: October 2018 Reviewed: Nov 1, 2018

Email Julian  |  20-35 years of age  |  Experience level: first safari

A wonderful safari experience that we will never forget!
5/5

Our trip started a bit bumpy because we missed our connecting flight in Nairobi. It was very advantageous that we were able to inform Alex about our delay by WhatsApp and thus in the middle of the night a driver waited for us at the airport and brought us safely to our accommodation. The next morning our private guide Allen picked us up for the first safari day. The jeep was exactly suitable for us 4 incl. Allen and our luggage. Allen is a very attentive and humorous guide, who entertained us well even on longer distances and answered all our questions. We were able to coordinate our daily routine with him during dinner and arrange it according to our wishes. We could discover and marvel at numerous animals and even had a "private leopard" at our tent camp, which we could admire from close range. We enjoyed the 8 days safari with Mama Savana very much, and are very grateful to Allen for his knowledge about humans and animals in Africa which he passed on to us, also by his jokes we quickly took him to our hearts. On our flight to Zanzibar unfortunately our luggage didn't come with us, Alex also tried to make sure that our luggage would be forwarded quickly. We recommend the trip with Mama Savana with pleasure.

Mr. Nicholas Tinelli   –  
Argentina AR
Visited: October 2018 Reviewed: Oct 30, 2018

Email Mr. Nicholas Tinelli  |  20-35 years of age  |  Experience level: first safari

Mama Savana has offered us a unique experience in one of the main wildlife destinations in the world
5/5

We spent 8 fantastic days with our guide Hassan starting from Arusha to Tarangire, Lake Manyara, the Northern and Central Serengeti, Lake Natron and the Ngorongoro crater. We spot a lot of animals and experience many unforgettable moments. Hassan speaks very good English, he helped us to understand the dynamics of wildlife and fully enjoy our travel, teaching us a bit of Swahili, always with a smile and good energy. Thanks also to Alex for the accuracy in the organization, with the itinerary and the accommodations, the flexibility for last minute changes and the warm welcome at the amazing Arusha Coffee Lodge. Absolutely recommended, worth every single cent!

Ms. Anja Nowak   –  
Germany DE
Visited: October 2018 Reviewed: Oct 14, 2018

Email Ms. Anja Nowak  |  35-50 years of age  |  Experience level: 2-5 safaris

Perfect days!!
5/5


Already during the organization everything went perfectly: very friendly communication with Alex, always quick answer, responded to all my wishes and questions in a very friendly and helpful way.

When it started everything went perfectly from the first second on:
Our guide Gelasias picked us up punctually in our accommodation, we even had the great opportunity to get to know your team personally in your office in Arusha and off we went.

Gelasias was always extremely friendly, reliable and a safe driver. He was capable of answering all our questions about the animal world, but also about Tanzania itself. Thanks to him all our wishes regarding animal observations came true - and beyond that we were able to see and marvel at much more than we ever thought. He has always responded to our wishes, has made us further suggestions and made us an unforgettable time in Tanzania's dreamlike beautiful and impressive nature.

The Lodges County Lodge Karatu, Acacia Lodge and also the Tented Camp (Kati Kati) are outstandingly selected: Beautiful facilities, friendly staff and very good food.
We will never forget the experience of staying in a luxury tent in the heart of the Serengeti. The farewell song sung to us by the staff in the Acacia Lodge moved me to tears of joy: Happy to have such a wonderful experience and at the same time sad that it was already over.

We have experienced 4 wonderful days and are infinitely grateful for it.
We can only recommend a safari with Mama Savana to everyone: It was perfect!

Ben   –  
United Kingdom UK
Visited: August 2018 Reviewed: Oct 3, 2018

Email Ben  |  20-35 years of age  |  Experience level: first safari

Easy and friendly. We would use these again and have recommended our family to.
5/5

The safari was brilliant from start to finish. We were extremely well looked after. Our safari guide was great. He was very friendly and knowledgeable. He somehow managed to get us into the right place at the right time. We would 100% recommend mama savana, especially Efraem. The accommodation was always brilliant.

Khado   –  
Switzerland CH
Visited: September 2018 Reviewed: Oct 1, 2018

Email Khado  |  20-35 years of age  |  Experience level: first safari

Saved our Safari
5/5

Mama Savana managed to literally save our Safari. Beforehand we were cheated by another Safari company and were stranded in Nairobi. We had to book something fast if we wanted to continue our holiday. This is were Alex from Mama Savana comes in. We contacted the company via Safaribooking and Alex called us within an hour. He organised everything in less than a day and the next day we continued our Safari. We had a wonderful Safari with the Agency and our guide/driver Hassan was a gem, he respected the animals space and had a lot of knowledge about the wildlife. If we had an issue Alex would sort it out even after office hours. Mama Savana did let us forget our bad experience and created a great experience for us. Great Agency! The next time I am in Kenya/Tanzania I will definitely book with them again, Top Service.

Ms. Aishah   –  
United Kingdom UK
Visited: July 2018 Reviewed: Sep 26, 2018

Email Ms. Aishah  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Ms. Aishah and not that of SafariBookings.
Alex was very accommodating, however the tour guide was incredibly disappointing.
2/5

We got very close to a pride of lions, were present at a lion ‘marriage ceremony’ and watched a leopard/cheetah for many hours. Are your guide had a good eye but lacked communication skills, we were not sure where we were going half the time, he would make decisions without informing us or explaining to us. I believe this was because we were 2 young female travellers. Given the amount of money we paid I was highly disappointed at this and it ruined our trip.

Average User Rating
4.8/5
Rating Breakdown
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  • 2 star 1
  • 1 star 1
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