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Average User Rating
4.9/5

Rating Breakdown
  • 5 star 464
  • 4 star 17
  • 3 star 0
  • 2 star 2
  • 1 star 1

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Katie McMahon   –  
United States US
Visited: March 2020 Reviewed: Nov 30, 2020

Email Katie McMahon  |  35-50 years of age  |  Experience level: first safari

Do not book with Safarihub
2/5

I do not recommend this company for many reasons.

1) They are not very good at responding to emails (this should have been my first sign to go with another company).

2) My safari experience (6-Day Kili Safari) guaranteed a 4x4 Land Cruiser. Instead, for my 6 day safari I was in different dilapidated, falling apart 4x4 vans.

3) I was given hardly ANY information on my safari. So little information that when I actually arrived in Kenya, instead of going to Amboseli, then Naivasha, and then Masai Mara, they reversed the itinerary. Not a big deal except I sent my detailed itinerary to my employer (for security) and my family so they knew how to contact me. I did not realize the change until I was literally in the van on Sunday morning driving to Masai Mara. Although I was picked up at my hotel early Sunday morning for the start of my safari, I was never, ever given any information on the safari, the itinerary, the drive times, lunch plans, etc. I can't iterate enough how in the dark was at all times. I would attempt to ask the guide but he always seemed clueless as to what was happening.

4) Although I booked with Safarihub, a Kenya subcontractor actually handled my safari. Although they weren't terrible, they weren't great either. On one day I was shuffled between 3 different vans and 3 different companies to try to get me from Masai Mara to Naivasha. When I booked this safari for a good amount of money, I assumed I would be dealing with one company and one guide the whole time. I was very mistaken. Had I been given a heads up, I would have been better prepared. But on one of the days, I kept being shuttled between different people and different vans and it made me very uncomfortable, especially as a solo traveler. The guide could not even tell me how I was getting to Masai Mara to Naivasha the day before I was supposed to go there because he said his boss hadn't figured it out yet!

5) The morning I was picked up to begin my safari adventure, I was told we would all meet at Somak Lounge. Wrong! Instead I was taken to a street in downtown Nairobi and put in another van. No briefing, no food, no drinks, no lounge, just straight into a random van to start our journey. I was already pretty apprehensive due to the recent terrorist threats. Having me driven to a random street in downtown Nairobi without any check-in or anything was pretty scary. Basically, everything that was promised to me did not happen, except the lodging and parks (which were all amazing!!!).

6) I had been provided a detailed itinerary with the plans each day. That was complete BS. We never once followed the itinerary - in fact, the sub contracting company said they were never provided with my itinerary so had no idea I had been promised certain things. For instance, I was supposed to make it to Amboseli in time for an evening game drive - never happened. I was supposed to have early morning game drives followed by breakfast back at the lodging - never happened, not once. In their defense, two of the 6 days we had 10 hour game days so didn't have time to come back for breakfast or lunch but it would have been nice to know that was the plan beforehand. Communication is key. Why promise me something if you don't intent to honor it?

7) My contract specifically states "We also take pride in our safari vehicle fleet, which is young (less than 3 years old) and well maintained; consequently, breakdowns and other mechanical complications while you are on safari will be rare." This is a complete lie. The vans we were in were extremely old and falling apart. On the drive from Naivasha to Amboseli, our van broke down and we were stuck on the side of the road for over an hour. It would have been longer but a nice driver from another safari company (Jockey - the guests in that van recommended their company) gave me a ride to Amboseli Sopa Lodge (2 hrs away). Also, while on safari in Masai Mara our van broke down but I think they may have had something to do with stopping so much to look at animals so I can't fault them for that.

8) Each morning (except for the last 2 mornings) the guides were at least 25 mins late to pick me up. As mentioned above, I had so many different guides and van drivers that it was hard to keep them straight. However, my last guide/driver (Francis) was AWESOME and the highlight of my whole trip! The rest were not good at all.

9) In conclusion, I do not recommend Safarihub. I spent about $1,500 on this 6 day, 5 night Kili safari for a single traveler but it was such a logistical nightmare and communication was so bad with Safarihub, I do not recommend them. I do realize if I had paid more money, I probably would have gotten a better company, so if you are short cash, then I will say that nothing takes away from the animals and the Sopa Lodges - they both were fantastic. But you might want to think about looking at other companies if you can.

Min   –  
China CN
Visited: August 2017 Reviewed: Oct 26, 2017

Email Min

We asked for refunds, but they ignored us
2/5

We are a family from China,In April 2017, I found Safarihub as an operator through safaribookings and helped me book my trip to Tanzania in August,but due to the change of itinerary, we had to inform Safarihub to cancel the itinerary in July 14th,Safarihub promised to actively deal with our refund problem, and we have been communicating smoothly,however, after September 16th, Safarihub never replied to my email again,I emailed them three times in October 16th, October 9th, and September, but nobody answered me,I think we were treated unfairly, even being cheated,We can't get in touch with Safarihub at the moment

Reply from Safarihub
Reply from Safarihub
Posted on Dec 13, 2017

The client cancelled at the last moment and per our terms and conditions on our website it clearly states our cancellation policy. We have therefore given the client a credit note which will go towards their Safari next year.
We are ATOL and ABTA members and have not and never will use any sort of deception to obtain funds from clients, our clear track record with these governing bodies proves this.
It is important for clients to read our terms & conditions before booking with us.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 464
  • 4 star 17
  • 3 star 0
  • 2 star 2
  • 1 star 1
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