Reliable safari packages for international market
Africa Flash Mc Tours & Travel
- Located In:
- Size:
- 10-20 employees (Founded in 2008)
- Member Of:
- KATO, Ecotourism Kenya & Travelife
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
Reviews
HK
Email Rebecca | 20-35 years of age | Experience level: 2-5 safaris
Unreliable and dishonest company
** Update September 22, 2016 **
We still didn't receive any refund from Africa Flash Mc Tours.
** Original review **
Beware when booking with this company. Peter who runs this company is a very dishonest man and his company is NOT registered with the ministry of tourism in Kenya.
I booked a trekking/safari tour with Africa Flash Mctours and made the full payment a month in advance. After flying 12hours to start my safari tour, peter and his tour guide was no where to be found. He claimed to be sorting out money issues at the bank but after waiting several hours for him at the hotel, peter never showed up.
This issue was brought to the ministry of tourism and found out that his company is not a legally registered tour company. DO NOT put your trust in booking with this company.
Peter offered to make a full refund to us as we never got to even start our safari tour. Til this day, Peter still has NOT refunded all our money. It has been almost 4 months.
CA
Email Lucien Rodrigue | 50-65 years of age | Experience level: first safari
It is one of the worst experiences I have lived so far in my life.
Very soft talk on internet before booking.
Usurps identity, says that his name is Isaac on internet while his name is Peter in the real life.
Late for the apoinments 20 minutes the first day, two Hours and 20 minutes the second time. I therefore missed the shuttle to Tanzania so we started chasing after it finally reaching it after a 120 km race.
Chose a driver that was urinating outside of the car instead of in the latrines. This one forgets that I have booked a different hotel, takes my box lunch without asking me, forgets to tell my hotel manager that I need early breakfast to join the tour.
Asked (Peter) for more money (160US$) the first day we met saying that he needed it for the park fees. I had paid everything at least 2 weeks earlier. I was said that he asks extra money to all his clients.
Entered into a fight with the brother of a former employee right in front of me.
Set a transfer downtown Nairobi knowing the traffic Jams while it could have been done outside of the city.
Did not send enough money to the mountain operator so that I had to wait 36 hours in Moschi Tanzania, before going to the mountain. I finally had to do the climbing in 5 days instead of 6.
Was saying that the money was coming in the minutes to come but it took a whole day.
Did not give enough money to my Kenyian guide so that he has to take his own money and I had to help him with mine.
He was supposed to reemburse that guide 150US$ but I have no confirmation it has been done.
To me he (Peter) suffers of a antisocial personality disorder.
I do not recommend this company and wonder why it is in NATO.
Reply from Africa Flash Mc Tours & Travel
Posted on Aug 10, 2015Dear Lucien, thanks for the review, in regard to your review;
We have a team of 4 people who handled your emails but your main contact was Isaac. Peter (I), was handling the logistics and operations.
In regard to time, your hotel was a bit hidden and was difficult to locate, thus one locating it and picking you on safari, we had to make sure we reached you to the shuttle on time, despite the heavy traffic from your hotel which was due to the preparations of the arrival of the US president.
As for the driver, I am deeply sorry for his misconduct, as I have only known this from your review and will take the necessary disciplinary action on him.
The $160 you paid on the first day was uncalled for, and I am sorry for that, but I gave it back to you as you continued with your safari to Amboseli.
There was a disagreement with a former employee, and I explained everything to you.
It was the US presidents visit and there was nothing I could do to avoid the traffic as most of the roads were being repaired and your hotel was on the same route.
The Tanzania Kilimanjaro safari was outsourced and I made it clear, and the reason for the delays is that they changed their terms once you arrived in Moshi and on asking for extra cash I did sent them via Western Union, and due to their systems failure there was some delays.
I offered a reimbursement for the trip, which you said I should give to your guide, and I did that the next day after your request, and the guide did sent you an email.
All this being said, I have put all your issues into account, and have put up measures to ensure, it never happens again. Thanks for the insight.
20-35 years of age
This company ruined my vacation!
After my fully-paid safari to Maasai Mara with Africa Flash MC Tours did not go through, I was eventually fully refunded by the company four months later. This, however, was a highly nerve-wracking process which included many meetings with the local police. Furthermore, the fact that the safari was not organized as promised seriously ruined my vacation, as I had visitors coming from Europe. There are a number of tour operators who offer safaris in the same price range and who actually deliver and do not ask advance payments. For anybody looking to go on a low-budget safari in Kenya, these might be safer options than Africa Flash MC Tours.
Reply from Africa Flash Mc Tours & Travel
Posted on Apr 3, 2015Dear Anne,
I am sorry for the ruined vacation, although we did a full refund I know I can not compensate for the lost time. I however will give a full complimentary trip on the same to ease the burden as I proposed.
I have put up mechanism to prevent future safaris from not taking off as having 4 of our staff undertaking and monitoring each of the safaris that have been booked with us and a back up vehicle throughout the safari.
We have also changed our stuff, and put up a new management team, to avoid any future misconduct from the top to the lower management personnel.
Best Regards
Africa Flash McTours Team
Please be aware. This "tour operator" is running a scam. Do not give them a cent!
** UPDATE MARCH 2015
After six months of hassle, I have received a full refund of the safari trip I booked and pre-paid with Africa Flash Mc Tours last year. I cannot recommend their services, as this has caused me trouble ever since I was in Nairobi in September 2014 waiting for a safari guide that never showed up and couldn´t contact anyone from Africa Flash MC Tours (including emergency phone numbers posted on the company's website).
** UPDATE FEBRUARY 2015
I want to reiterate my review submitted in October 2014. No money has been refunded to me from Peter Njenga. I have been communicating with him for many months. He has repeatedly promised to send a refund but has not been a man of his word. Please avoid doing business with him and his company.
** ORIGINAL REVIEW
I booked a tour with Africa Flash Mc Tours for September 2014 and paid it 100% up front, $1150.
Nobody showed up to pick me up at my hotel as arranged with Peter Njenga, the phone numbers of the company and Peter were turned off and no one answered my email. I never got to go on the tour I had paid for.
I complained to the Kenyan police which is now looking into Africa Flash MC Tours and Peter Njenga. I have not received a refund from the company, I hope the police will stop him from scamming tourists coming to Kenya. Please be careful and do not deal with this company.
Reply from Africa Flash Mc Tours & Travel
Posted on Apr 8, 2015Dear Inga,
Sorry for the ruined vacation and the delay in getting back your refund, although we did a full refund I know I can not compensate for the lost time. I however will give a full complimentary trip on the same to ease the burden as I proposed.
I have put up mechanism to prevent future safaris from not taking off as having 4 of our staff undertaking and monitoring each of the safaris that have been booked with us and a back up vehicle throughout the safari.
We have also changed our stuff, and put up a new management team, to avoid any future misconduct from the top to the lower management personnel as advised.
Best Regards
Africa Flash McTours Team