Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 157
  • 4 star 27
  • 3 star 4
  • 2 star 2
  • 1 star 4

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Naz   –  
South Africa ZA
Visited: August 2021 Reviewed: Feb 11, 2022

Email Naz  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Naz and not that of SafariBookings.
Give them a miss
2/5

I booked a 12 day tour through Kenya and Tanzania. Seven wonders managed the Tanzanian side and I couldn't have been happier with them. The Kenyan side( Nakuru, Masai, Amboeseli) was managed by Baboon budget who the booking was made through. It started of badly with being collected late at the airport and having to run around in trying to find a person, who wasn't there. The accommodations throughout were poor esp the Eco camp in Masai with very poor quality food. The worst was the lack of personal attention, we were passed like luggage from one driver and group to another depending on their schedules, groups, etc. one traveler had been with 5 different drivers/guides in 5 days! The quality of drivers was potluck. Michael our initial guide tried really hard, but was with us for only one day. Another driver/guide, Jackson, (apparently quite senior )who had previously been haring around at ridiculous speeds , all of a sudden started going at a crawl in circles for more than an hour and included a pitstop an hour into the trip "to stretch our legs". We later determined that a vehicle transporting a traveler who was due to join our group after a balloon ride got stuck in some mud and teh driver was unable to provide co ordinates so we drove in circles trying to connect with them. Jackson initially tried to deny this but i had my GPS on so showed it to him. His response was that the tour hadn't stopped as we were "moving". The point of this trip was to observe a river crossing. It was clear to all that the second day this may happen. Approximately 20 othre vehicles waited patiently along the Mara for this to start. Jackson in his wisdom decided it wouldn't happen and drove off. Needless to say he was connected on radio to say it had started and we raced back . already an eighth of the herd of thousands of wildebeest had crossed. WE all thought we wre in for a treat as so many more had to make their way across. Again Jackson surprised us, we observed for about 5mins( I filmed it, so it was actually less) and he started driving off. We though this was to secure a better vantage point. But no, he drove out the park! Then proceeded to dump us outside the accommodation to await another person to conduct the tour to the Masai village. Clearly he had another pressing appointment!

Things just went downhill...

There's many other companies available , however it seems that they operate differently from other countries group tours. Schedules and people interconnect throughout, with no personalised service or accountability.

They should take some tips from Seven Wonders on how to operate...

Bhat   –  
United Arab Emirates AE
Visited: August 2017 Reviewed: Aug 23, 2017

Email Bhat  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Bhat and not that of SafariBookings.
Disappointing - Would not recomend them to any of my friends.
2/5

Communication- Fair
Service- was pretty bad. they dont stick to the timings . On the day we were to leave from Nairobi to Masai Maara, we were quite appalled with the quality and cleanliness of the mini bus that we were driving to Masai Maara. When we were told that this would be the vehicle that we would go on the game drive , we politely refuse to take that vehicle considering the rough terrain that we would be covering as the Van was in really bad condition without propoer upholstery and bad seats.
when we insisted they had the vehicle changed to a slightly better one.
Day 1- Evening -on reaching MM ,our Tour guide (Fred) was not able to locate our lodge amidst the Savannahs and we aimlessly wandered for about an hour searching and then he decided that we would go on the game drive after which we will find the lodge.
Day-2 was the best day of the 3 day tour as we were on the game drive from morning to evening. Packed lunch was provided.
Day-3 : our schedule was to leave for another game drive from 630 to 830 am after which we were to drive back to Nairobi. However when the tour guide came to pick us up he said that there was some technical snag and the car battery was having problems. We hardly took off and the van stopped twice in the grasslands. We then suggested that he go to the mechanics available in the town to which he agreed and after a 40 mt drive we reached the place but none of them were available. it was already 820 by then and he quitely filled petrol and said that he suggests that we skip the drive as we would reach Niarobi only between 7pm-9m if we went for the drive. We agreed to that as we were a bit concerned about the Vehicle giving way in the middle of the Savannahs with animals around us.
Little did we know that this was a ploy by the tour operators as half way through on our way back to Nairobi , the guide stopped for lunch and after lunch he told us that there would be a change in plan and that we had to move into another car which was parked beside ours and that the passengers in that car would travel in the vehicle we came from MM and we would go to nairobi in their car.
at that point of time we actually wondered how could they take them on a game drive if the van had technical snags (stoppped at least 3 times in Masai Maara when we started the game drive)??
It was just a pretext used by these guys as they needed the car by noon to make the swap.

Overall - Althoguh i would want to visit MM again , i would not take another package with them as their service was quite disappointing and would not recomend them to any of my friends.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 157
  • 4 star 27
  • 3 star 4
  • 2 star 2
  • 1 star 4
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