Reviews
CA
Email Christina | 35-50 years of age | Experience level: 2-5 safaris
Terrible and unprofessional
Feel like going on safari and having a great vacation? Then DO NOT use this company. Douglas took our money and then demanded we pay him more throughout the entire 4 days we were trying to enjoy our vacation.He used our money elsewhere and then asked us to keep paying for services he was suppose to have paid for.We ended up forking over $2000 usd after paying him over $5000. He was unprofessional and didn’t even pay the driver, we had to!?! Go elsewhere and find a more reputable company, save yourself a lot of stress.
RO
Email Liana | 35-50 years of age | Experience level: 2-5 safaris
Find another company to book with!
We choose to go with Douglas, but I hope my review will help you to choose better.
We've booked with him 2 way transfers from the airport in Nairobi to our accomodation, one trip to Nairobi National Park, Giraffe center and Elephant Orphanage.
When we arrived at the airport no one was there waitting for us, even if one day before we reconfirm with him the time of our flight. We had to ask someone in the airport to call him. We waitted for more than an hour with our one year old baby for him to send someone to pick us up.
We ve payed for everythig to his colegue/employee Alex. The day we left we agreed with him to be at 7 30 to take us to the airport. He texted me at 7 20 that he arrived....but at 7 50 there was no sign of him in front of the building. I called him but he rejected my calls. Then he wrote he was lost... how can you text me you have arrived and half an hour later to be lost?! Lies and more lies...
We had to take uber and pay againg to get in time at the airport not to miss our flight. When I ve asked him for refund of 20$ we ve payed and didn t get the service, he said he ll pay only half. He told us he didn t find the adress I ve sent him...but his colegue one day before picked up us from the same place.
NEVER PAY BEFORE THE SERVICE IS DONE!!! AND THE BAD PART IS THAT HE IS THE CEO/OWNER OF THIS COMPANY.
I M SORRY DOUGLAS,I HOPE THAT 20$ REALLY HELPS YOU, BUT SOMETIMES IS NOT ALL ABOUT MONEY