The team
African Breeze Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $150 to $500 per person per day (USD, excl. int'l flights)
Reviews
Email Bilha K | 20-35 years of age | Experience level: first safari
Best company!
Best team! Great organizer! Very good guide! Simply everything went well as per the itinerary. We found value for our money and carried wonderful experience.
RO
Email Ekra Hughes! | 35-50 years of age | Experience level: first safari
Great Service! Best operator
We had very nice time! Joseph picked us at the airport as expected & dropped us at our city hotel! Move n pick. Its a hotel in a nice location if you will be travelling for safari. we were so excited and couldn't wait to set off for our safari , eventually we did and Sammy was a great guide and a careful driver.
Our 7 days safari was the best experience ever, we saw the big five & we witnessed the lions hunting ! Everything went as planned, we were dropped off at a train station in Emali to transfer us to Mombasa! We will surely use the company again !
DE
Email Sylvia Hartwin | 20-35 years of age | Experience level: over 5 safaris
The right choice for a beautiful experience
We choose a 6 days safari in kenya as honeymooners and it was beautiful.our(excellent) driver isaac guided our group through Maasai Mara, Nakuru and Amboseli parks to let us see zebras,monkeys, crocodiles, hippos, all the big 5 and more! The planning was perfect, we could enjoy this beautiful experience in safety, taking alot of pictures. It was a pleasure to watch live all this with great spottee Isaac, taking care of us . Highly recommended!
US
Email BKumar | 35-50 years of age | Experience level: first safari
Certainly recommend this tours
Cate is a reliable and trustworthy African safari tour agent. I booked my safari with her online through Safari Booking from California, USA. It was my first time in Kenya and I wanted to make sure I was dealing with a reputable agent. Cate managed my trip professionally, and I had a wonderful experience. The budget I provided was worth it, and I would highly recommend Cate to anyone planning an African safari.
ES
Email Pablo | 20-35 years of age | Experience level: first safari
several setbacks that have occurred during the Safari.
On Monday the 13th, ten minutes after departing in the van from Nairobi, Catherine, an employee and intermediary of African Breeze Safari, informed us that we were beginning the safari in a different order without prior consultation with us. Furthermore, she mentioned that there was no availability at the hotel we had booked (AA Lodge Masai Mara) as she had not made the reservations yet. The contract explicitly states that we were required to pay 25% in advance to reserve the hotels (Payment made on June 2, 2023). Despite this, we were accommodated in Masai Mara Camp, which was significantly different from where we had paid to stay. We didn't have water for personal hygiene and had to purchase bottled water with our own money for brushing our teeth and even showering.
Additionally, we didn't have breakfast on the two days we stayed because the camp didn't have enough food for all the people accommodated. Two of our companions even had to share a room despite having paid for individual rooms due to lack of available space.
Due to the aforementioned issues, from the first night, we contacted Catherine in an attempt to find solutions and prevent the situation from worsening. However, instead of helping, she sent a message saying, and I quote, "please focus on positivity so you can enjoy your Safari."
As I mentioned earlier, we booked this safari 3-4 months in advance, paying 25% upfront to reserve the hotels. Therefore, this should have been arranged and resolved well in advance.
I would also like to note that none of the guides had our itinerary. On August 15th, we were supposed to have lunch at Nakuru Sopa Lodge, a hotel we had already paid for, but instead, we had lunch on the way at a self-service restaurant that was nothing like where we were supposed to eat. We arrived at the hotel at 8:00 PM, leaving us only time to have dinner and sleep before leaving the next day, not being able to make the most of its facilities (which is the reason we paid for good hotels, to enjoy the safari and also relaxation).
We informed our guide (Sam) about this incident, and he mentioned that he was unaware since he didn't even have the itinerary.
The following day, the Lake Nakuru safari was rushed and completed within an hour. We didn't have time to enjoy the morning and couldn't even open the roof of the car to better appreciate the views, as it was broken. Not to mention the multiple breakdowns of the car, which required several stops to fix.
On the same day, we stopped at a shopping center to eat, paying for everything ourselves, as the picnic mentioned in the guide was once again not available.
NL
Email Kwami | 35-50 years of age | Experience level: 2-5 safaris
Excellent service. The team goes the extra mile for the tourists. Highly recommend them.
They chose the best places to stay out. Helped us maneuver the country and recommended safari locations that guaranteed value for money. Very polite staff and high class experience.
AE
Email Dr. Michael | 35-50 years of age | Experience level: first safari
Most excellent and knowledgeable operator.
African Breeze communications is topnotch and timely eith prompt feedback on eacha nd every query raised.
Customer and tour service is extremely excellent and memorable.
I got great value for money spent, reliability and the tour itself was awesome. I'll definitely be back!
CN
Email Kary | 35-50 years of age | Experience level: first safari
Excellent Team
We did a 3 Days Flight package! It was an amazing experience as we spent 2 nights in Mara River camp. The staff were very friendly, their service excellent. The driver guide was very very informative and we found value for our money.
We had all our pick ups organized by African Breeze Tours and we wouldn't hesitate to recommend them.
Excellent service! We shall come back again
HK
Email Peter | 35-50 years of age | Experience level: 2-5 safaris
Magnificent and memorable
We had an amazing safari around Lake Naivasha , Nakuru national park and Maasai Mara park. Communication was perfect and our guide Dennis was very informative , helpful and friendly .the trip was magnificent. The sights and sounds exceeded our expectations more so the world beast migration . It was a once in a life time experience and we enjoyed every moment of it.
We look forward to working with again on the same .
Continue doing the good job & Be blessed,
DE
Email Sascha | 50-65 years of age | Experience level: 2-5 safaris
Messing up accomodations
Best experience of our safari was with our guide Isaac. He is a safe driver, very good game spotter and a lovely fellow. Asante sana to him.
With the accomodations Kate was supposed to organize we were not so lucky and happy.
We did the 7 day's safari with drop off at kenyan coast.
About 8 months prior we agreed with her on an itinerary that was finally matching the offer on safaribookings.com in terms of accomodations.
We paid her the deposit of 25% to make all the reservations.
When we arrived in Nairobi we've found out that there were just reservations made for the first 3 night's!
The rest of the hotels such as Sentrim Amboseli, Ngulia Lodge and Voi were not booked for us but completely full at that time in high season.
Kate is a very emotional person and was very pissed that we've found out about that prior.
We belived her to get us the acomodations of our intinerary as she promissed once again. So we paid the 75% balance of the tour in cash on the day we started, just as agreed prior.
We started without knowing where we would stay the other night's. For most of them she found somehow comparable stay's.
Except for one night. We had to stay in a
lowest budget sh*ty zero star place called "Kilimanjaro Cottages Amboseli" https://www.google.com/travel/hotels/s/3yQTuqmxLhfF4mkE8
instead of the exclusive Sentrim Amboseli Lodge, https://sentrim-amboseli-lodge.hotel-mix.de/
We requested a refund of 150$ for that.
She did not refund for that!
We didn't tip for that.
We told her to give the refund straight to the driver, so everyone is happy again.
She didn't.
We can not recommend to book through her.
Reply from African Breeze Tours
Posted on Aug 29, 2023Sascha and his partner booked a 7 days joining safari for 7 days months prior to their arrival. On this particular time, he would use a certain wire transfer and sent me a link that would show me that the money had already arrived in the company account while as, it did NOT reflect in reality. He did it just before the Christmas season and a busy season it was and he would tell me that the cash is already in the company account. i was keen to follow on this transfer particular transfer for some reason! it was tricky.
Now again when he arrives in Kenya, he contact me to say that he has arrived in advance and he was living in an area called Kiambu in a certain airbnb. and he insists that we pick him up in Kiambu the morning he is departing for safari on August 5. So i agree but request him to deposit the balance of 2000 $ in our company account since it was on Friday, a working day for the banks in Kenya and some hours prior to the commencement of the safari, Sascha doesn't agree to deposit the cash, infact he connects me with a certain local lady who advices him how we should operate his safari, she calls me and she gives me some funny points to meet with the quests in Kiambu and its here that i again become very suspicious and did not agree to meet them on those point. I requested Sascha to take a cab from Kiambu to the central Nairobi at City market and again, he disagree saying that City market place is very UNSAFE for them. Anybody who has visited Kenya knows that city market area is at the central of Nairobi and one of the safest place and many companies operating safari, there departures, start from here, so many tourists moving around the area.
So for some reason, Sascha and his team found another point that they wanted us to pick them up and collect the balance in cash but i didnt fall for that. Anyone can google the History of Kiambu and would surely judge me from my disagreement! After not falling to all the traps, Sascha and the local lady that evening of Friday started calling all the accommodations that were on his itinerary! Unfortunately, when they called about 2 hotels, they were informed by the hotels to having worked with our company for more than 10 years and they were asked to trust us. They were not very happy. Its here the hotel teams called and informed me what was happening and i called Sascha and informed him the information i had gotten from the hotels and i told him that if he did not trust us, he had a right to cancel the safari and get his refund back.
So to cut the story short, Sascha, his partner and the Kiambu lady arrives at city market in a small car on August 5, we decide to give him a full 7 days private transportation as a wise decision for a total of 2,666$, comfort hotels and all park fees and everything included but he still went ahead and said he would not recommend us. WHY? During peak season, hotels are usually fully booked to an extend of having some overbooked and if you have not completed the payments in full, their system will end up throwing some upaid bookings and since, Sascha did not agree to pay the balance on time, we missed out in 1 hotel booking, i put effort and booked them in Sopa lodge Amboseli for 1 night and with the money he had paid that wasnt enough for such a class of a hotel!
He admits the driver having done a good job, but he did not even show a sign of a appreciation for 7 days they had been together! Wasnt that mean in anyway!
Sascha finally told our Driver that he had lived in Kenya some years back and he understands everything going on here, he wanted a refund, but kindly judge us from this piece!
When it comes to money! The world should be careful about Sascha and his Kiambu team !