The team
African Breeze Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $150 to $500 per person per day (USD, excl. int'l flights)
Reviews
Email Muhidini | 35-50 years of age | Experience level: 2-5 safaris
I experiences with tour operator 17 years
We had a wonderful trip in Kenya, and African Breeze Safaris company made it all work smoothly. Our tour guide was terrific with good information, friendly, and easy to understand. And our driver is also excellent.
US
Email Beatrice | Experience level: first safari
Reliable and knowledgeable personnel. They know landmarks of Kenya which is interesting to visit
From the moment you book with African breeze they keep communicating with you. The staff is very friendly and knowledgeable they keep you engaged by explaining step by step when on safari. You feel appreciated. I will book them again. I recommend this tour company
US
Email Sam | 35-50 years of age | Experience level: first safari
Great experience and well organized rental vehicle. Vehicle was in very good condition and clean
Friendly and excellent in communication and organization. Recommend others to check it it out and enjoy the service.
DE
Email T.S. | 20-35 years of age | Experience level: first safari
Great experience with nice people
The safari tour was a really good experience, saw so many animals, that was amazing. But also the walk with a Masai to a Masai village was something special for me!
Our driver, Thomas was very nice and drove well. I’am happy that I chose this organization.
Email Diana | 35-50 years of age | Experience level: first safari
Tailor-made tour (safaris in several national parks + beach in Mombasa), 13 days.
Cate was very understanding of what we wanted for our budget and made it work. I liked her 'can do' attitude.
E-mail communications were swift.
Service was good, our safari guide (Felix) was amazing!
A few accommodations were changed, meaning they were not the ones we initially agreed, but they were at the level agreed with the facilities requested.
The safaris delivered exceedingly more than our expectations!
KR
Email Jeong | 20-35 years of age | Experience level: first safari
Don't believe them. Especially Kate.
They kept me waiting for more than two hours at the airport and didn't abide by the numerous provisions stipulated in the contract. The airport dropoff was a contract, but they dropped me off in downtown Nairobi. I questioned her(Kate) but ignored it. They change when they get paid.
Email Chloe | 20-35 years of age | Experience level: 2-5 safaris
Avoid at all costs - nightmare tour operator!
DO NOT BOOK with African breeze tours – warning! Cate is at best, disorganised, unresponsive and manulipative, and at worst a con artist. AVOID AVOID AVOID
We booked our honeymoon with Cate at African Breeze tours – we were super impressed with her communication, putting together a bespoke package, and offering a great price.
We arrived at the airport, expecting a driver to pick us up from arrival. We landed at 5am, and Cate told us that we would have to wait until 7.30am for her and a driver – which we did.
The next few days were fine, although we hadn’t booked a private tour, no one else joined us, and it was great. We stayed at Treetops (highly recommend a stay here), Samburu Lodge (again a great hotel), and our driver/guide Solomon was good, he was a little maverick, and at times I wasn’t too sure if he was totally sure where he was going or whether we were lost.
The second half of the week though was horrendous, stressful and has really tainted my view of the honeymoon. We arrived after an 8hour drive from Samburu to Lake Nakuru (although Cate told us it was a morning drive, and we would be there by lunchtime – we left at 8am and arrived gone 4pm!). Our driver struggled to find the hotel (Eagle Palace), which was in the city centre, not a hotel you would expect on a safari. Once we checked in, the driver said we should go for a drive around Lake Nakuru, but Cate hadn’t sent all of the money, and so we would need to pay $200USD. With the park only open for another hour, we decided it wasn’t worth it, but we were now worried that our driver didn’t have any money for fuel, and wasn’t prepared to drive us to Maasai Mara until he was paid. Cate didn’t pick up anyone’s calls, said she was having bank issues, and couldn’t pay until the morning. She didn’t read the WhatsApp messages and we had a strife night in Nakuru.
Cate paid the driver his fuel money so we left Nakuru, and headed for the Maasai Mara. En route we switched vehicles and drivers, and it appeared that Cate had booked us onto a tour with another company (Bencia tours – who were amazing!), we checked into the lodge (Ol Moran) and went for a drive the next day. When we arrived back at the lodge the staff were waiting for us and said our agent hadn’t paid for the room and so we were unable to get into our room until we paid $360USD. They had tried to get hold of Cate all day and she had promised to pay, but didn’t. After over 2 hours we managed to scramble together all the money the lodge required and paid it over, only then did Cate pay the lodge and our money was returned later that night. The lodge had told us that Cate had booked us into the lodge on the day we arrived, despite us booking with Cate 9 months before we arrived, and she had confirmed the lodge name and booking with us.
Overall the Safari was great, but African breeze were a nightmare. The company address is a PO box at JIKA airport – and this should be a warning sign to anyone.
AVOID AFRICAN BREEZE TOURS AT ALL COSTS, if you already have booked with them, I suggest you double check that all the accommodation has been booked and paid for before you leave, and that the driver has all the money and park fees before you leave for Safari.
Reply from African Breeze Tours
Posted on Oct 4, 2019The world can judge by reading your review Chloe, BUT a careful reader will judge it fairly.
We appreciate that Chloe confessed, at least ,that they were super impressed with Cate's communication, putting together a bespoke package, and offering a great price and that You arrived at 5:00 am and Cate told you to wait until 7:30 am. The company's safari itinerary to you Chloe stated that departure time was 8:00 am. You were not late to be picked,at least Cate and driver were there before your pick up time.
You really appreciate the first bit of the safari as well, going to an extent of recommending the Tree tops lodge, Samburu Lodge and the driver Solomon.
The second phase is where you state that it was horrendous. You left Samburu Lodge at 8:00 am and arrived in Nakuru at 4:00 pm. Anyone reading this review can google the location of Samburu lodge and they can tell that the lodge's location is inside the park, so you definitely had an enroute game viewing as you exited the park before even getting to the main gate of Samburu national reserve. Leaving at 8:00 am from Samburu ,arriving to Nakuru at 4:00 pm totally depends with our roads, and that was no one's fault. The parks entrance fee to Lake Nakuru national park was usd 120 for both of you and still it is until now and the driver had all the park fees, you clearly state that YOU DECIDED it wasn’t worth a visit. It was your decision to have a restful evening since you thought you had a long day. Anyone can see that.
You forgot to point out that you had spoken to Cate that evening and she said she was coming from Arusha, though on the way the network wasnt good but atleast you managed to communicate. Chloe, the safari you took was a group safari but the company did go an extra mile of giving you half exclusively private safari, and when you were just about to complete your safari you joined a group, anyone can see you didnt like the last bit of joining other travelers but remember that you were very much aware that your safari was supposed to be a group joining safari.
We called the hotel and they confirmed that they didnt take any money from you,we can still call or email them if any one needs clarification,network in Masai Mara(the wild) is not always consistent and calling Cate from there and didnt get hold of her doesnt mean she didnt pay the hotel or she hadnt booked you on time, you were on the 2nd night and Cate forwarded the payment ref number that very evening. Anyone who has stayed in big hotels/camps knows that the billing is done only when you are checking out ! Right? The following morning you checked out of the camp without any issues, right? what does that imply? Did any one fuel you Chloe?
We tried to tried reach you out after you were back in your country just to see what you were not happy about since the last day of your safari you did not have time, your flight was departing sooner, but you said were not willing to say what exactly made you so angry. Was the other agent i work with my competitor instead of a partner ????
Treetops lodge and Samburu lodge are expensive lodges than Olmoran tented camp, The company paid those as well, if any one was a CON ARTIST as you imply, then you would not have had any of those! You didnt say you wanted to visit our office in the first place, we would have gladly taken you for a tour in there. its wrong to accuse anyone falsely.
We regret that you say your honeymoon was tainted, should you ever be ready to tell us exactly what transpired, we will be happy to listen to you and solve whatever problem that might have occurred.
Regards,
African Breeze Tours.
US
Email Grace | 35-50 years of age | Experience level: 2-5 safaris
Exceptional
I highly recommend African breeze tours to anyone trying to have a personalized holiday,from tickets to airport transfers,hotel stays and the tours everything was excellent.
AE
Email Steve Hannington | 35-50 years of age | Experience level: first safari
Good better then the best
At the time i landed in Africa thr weather amd the environment was so welcoming, the experience at the entire stay was just superb cant wait to jet back for more escursions and great adventure #willbebacksoon##
PH
Email Emelinda Openiano lugan | 50-65 years of age | Experience level: over 5 safaris
Waoo!
I was recoomended by my work mate to use this tour guide and they didnt dissapoint me even thou it was last minute booking . good job My daughter enjoyed her late birthday surprise as we had a few days stop over in naiobi from S.A