Reviews
The worst experience of our life
Hereby I signed Ludovico Canovai want to report a fraud suffered against me during my stay for the Christmas holidays.
The day on December 13 of 2015 to prepare for my trip to Tanzania I booked and paid a rent of 2 bikes for 4 days (24-27 December) in Zanzibar through Kiango Adventure Safaris from the Lord David in Dar Es Salaam.
When I landed at the Port of Zanzibar where I had the 'date for delivery of the bikes, unfortunately the' Agency did not show up.
After several attempts to contact them, we could speak with the head of the Society of hire who admitted he had not paid the 'intermediary and that in 3 days. Would reimburse payment 289 USD
Afther three days from the day of repayment we were still waiting for the refund.
Concerned about what happened, I went directly to 'address of the agency, which unfortunately did not exist. Even though David has answered the phone but did not want to meet us personally.
At January 17 I have not yet received payment
Reply from Zanzibar Magic Company
Posted on Apr 10, 2016Dear Mr. Ludovico Canovai,
With all due respect you were refunded 100% for the service we failed to deliver.
We are only the middleman and if 3rd party providers change rates or cannot deliver we cannot always be held responsible.
You were refunded a month later 100% of your payment so what is your problem.
Thank you,
David