“We’re here to get you there”
Migration Venture Africa
- Office In:
- Size:
- 20-50 employees (Founded in 2015)
- Member Of:
- TATO, TTB, MNRT & TLTO
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
BR
Email Henrique | 20-35 years of age | Experience level: first safari
Unorganized
Well, we made a safari tour from 22 of august to 24 of August of 2023
And our experience was not that great !
I was traveling with my wife, and Amos the contact of us, since the beginning was very impatient and changed a lot of things.
First of all, it was planned to stay in a particular hotel mid range, and we book 4 months in advance.
And 3 days before we arrive they changed our hotel because told that hotel was full!!!
Very unorganized the company!!
Besides that it’s was arranged that we were going to pay by transfer, and Amos again changed what he had combined and told 1 day before that we had to pay in cash…
After all they told a 3rd different hotel to the guide and we were driven to the wrong place after the first safari !!
The second day the same thing happened and the hotel was told that we were going to stay just one night there ! What was not arranged !
The guide was great ( boni) but I don’t recommend this company because the assistance is very bad !!
Reply from Migration Venture Africa
Posted on Aug 28, 2023Dear Henrique, Hope you are doing great.
To be sincerely we would like to apologize for not satisfying your trip as per your perception.
To clarify on your first complain was that you were not satisfied with the abrupt changes that happened on your accommodation as it was planned. Truely we tried to our level best to find you the best accommodation places but unfortunately they were fully booked we again say sorry for not updating on the last minute changes that happened.
About the payment arrangements we usually advice clients to pay some deposit in order to hold the booking, and the rest of the amount should be cleared seven days before the starting date of the tour. So for this case if the client does not make the payment then we advice that they come with the cash because it normally takes long time for the money to reflect on our account. We again apologize for this Henrique.
To conclude this, we would like to say thank you once again for choosing Migration Venture Africa as your choice. Please we will work on the mistakes that happened and we promise to improve to our level best as its our first time this happened. Thank you!