Safari Line Defender
- Located In:
- 1-5 employees (Founded in 2013)
- Tour Types:
- Customizable private tours and fixed group tours
- Price Range:
- $100 to $300 ppper person per day (USD, excl. int'l flights)
Average User Rating
Email Miguel | 20-35 years of age | Experience level: 2-5 safaris
I have felt cheated with this service
I do not recommend SAFARILINE DEFENDER to anyone. We did a safari with them and they cheated us with the contract terms. My recommendation is that if you do not pay attention to this comment CLEARLY LEAVE EVERYTHING IN WRITING WITH THESE PEOPLE, or they will deceive you as they did us.
When we decided to call her to clarify what had happened, she pestered us all the time saying that she was very busy and couldn't. She only called us back when we said we would speak to the police, and it was to yell at us and speak to us in a very rude and obscene tone.
In addition, our driver throughout the SAFARI, did not stop doing a reckless driving with the phone in his hand all the time and in the other driving talking on whatsapp, calling on the phone and playing mobile apps or games while he had to drive and be attentive To the road.
(automatic translation from Spanish)
Reply from Safari Line DefenderPosted on Sep 6, 2022
We do apologize for the misunderstanding. The issue here was the hours you were supposed to spend in the park. We explained to you before you started the Safari that 1ticket is valid for 24hrs. The 1st day you entered the park at 4:40pm. The second day you were supposed to leave the park exactly at 4:40pm but you insisted to stay until 6pm. We tried to explain to you about the National park rules but you could not listen until we told you to engage the national park police.
Email Naheed | 20-35 years of age | Experience level: 2-5 safaris
Disappointing....waste of money... major let down!!!
Having come close to the end of my tour in East africa, and having had an amazing time, i couldn't leave without visiting the masai mara. So I enquired about the 1 night 2 day tour with safari line defenders, Rose was helpful at that time and gave me lots of details about the tour regarding timings and what I should expect. Pleased with the information I had received I booked the tour...only to find out everything she had told me was a lie. She had basically falsified the details just to make a sale. She claimed the game drive would be 12hours over the 2 days, which I thought was a bit of a stretch for 2 days but it's her job she knows best, right?. No, We drove for a maximum of 3 over the 2 days, so much time was wasted waiting around. We arrived at the campsite on the 1st day at 3pm ( although Rose said we'd be there for 1pm) and we waited around wasting time for the driver to take us on the drive at 4.30pm. Inside the masai mara, the driver didn't make an effort to point out any animals or provide information about any of them. After 2hours of driving we returned to the camp...disappointed is an understatement of what I was feeling at this point, but I had the following day to look forward to. Come the second day we were ready to leave as requested at 6.30am. We made our way to the mara, drove around the same area again with not much of interest. The driver had told me the night before I would have to change groups, as the group I was with was not return today so I had to join a different group to return back. So he rang another driver to find out if I could get into their vehicle... in the middle of the masai mara I had to get out of my vehicle an into another. So the tour/ nightmare continued so we drove around spotting some lions n cheeters on the way. At 8am the driver said we will now drive back. I was shocked I had paid a grate deal of money for this?? So we returned. The driver was to drop each of the group members back to our hotels, I said I wanted to go to the office as I wasn't happy with the tour. He decided to make a phone call to let the office know. Personally I think it was to forewarn Rose about how i felt. On arrival at the office, surprise surprise Rose was nowhere to been seen. The guy at the office said it was Rose's sale so he couldn't do anything and said Rose would call me that evening ( I was flying out of Kenya 5am the following morning). The evening came and went and I received no form of communication from Rose. I wasn't going to miss my flight so I packed my bags and returned to the UK. Rose did message and her resolution was to offer me a free tour the next time I came, I wouldn't be returning to Kenya any time soon to a couldn't take the offer, I told her. I requested a refund, but she refused and said I had to email the director of the company about my complaint, which I did. Did I get a response? No, no surprise there.
All in all a very disappointing experience and waste of money. I wouldn't recommend this tour company to anyone. If you want to experience a real game drive don't use this company.
Reply from Safari Line DefenderPosted on Feb 28, 2020
We are sorry for the misunderstanding. you booked 2Days 1night joined safari.. As usual, The safari starts at 8:30AM. and get to the Masai mara at from 3pm. depending on the the road and weather. If you arrive late in the Masai Mara then there will be no time to drive to the Mara river which is quite a distance and that is schedule for the following day and evening game drive is done. According to the national park rules, The check out time is 9am otherwise you will have to pay the park fee for another day.
When joining a group,not everybody is doing the same days. so interchanging car is normal. and this is made clear before the safari starts.
The driver explained to you that going to The Mara river would not be possible due to the time limit. An overnight safaris is quiet limiting. Sometimes understanding is the key to happiness....
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