Sort By: Date Most Helpful Rating 31-35 of 35 Reviews
Terri Mays   –  
United States US
Visited: September 2015 Reviewed: Jan 6, 2016

Email Terri Mays

My vacation was one of the most perfect vacations and I travel a lot - thanks to Shadrick!

Everything about my trip was perfection. Shadrick greeted me at the airport, got me through all border controls and obtained needed visas with no issues whatsover. He explained everything that was happening during the process so I wasn't nervous, given I was traveling alone. He always ensured I was happy and if there was ever a glitch in my schedule, an even better resolution was found. My trip was beyond expectations and much of that was due to Shadrick's professionalism and great customer service. I just wish I could have spent another week there!!

Roger   –  
United Kingdom UK
Visited: October 2015 Reviewed: Jan 5, 2016

Email Roger  |  50-65 years of age

Genuine and helpful with our needs.

Based on the recommendation of a hotel in Livingstone, I was able to secure a cheaper rate for that same hotel through Luciano Tours & Travel. All communications with LT&T were by email from the UK, with a little trepidation on my part, hoping that things would work out okay, since this was my first trip to Zambia and I did not know fully what to expect in terms of service quality and efficiency. The various email queries I raised were all fully answered in a timely fashion, and the hotel - plus the river cruise also arranged through LT&T - were excellent and far better than I expected. I have no hesitation in recommending Luciano Tours & Travel.

Reply from Luciano Tours and Travel
Reply from Luciano Tours and Travel
Posted on May 21, 2016

Dear Roger,

It was a pleasure making all the arrangements for your group. Am glad our service met your expectations. Thank you and best regards. Shadrick.

Very satisfied   –  
United States US
Visited: August 2015 Reviewed: Jan 3, 2016

Email Very satisfied

Gem of a travel agent!

We used Luciano Travel and Tours on a recommendation from a colleague, so were not sure of the level of service to expect. We booked a last minute visit to the Royal Livingstone Hotel in Zambia, and Shadrick Luyanga exceeded all our expectations. I would recommend him to anyone planning an African safari. The company is professional and efficient and they provided fantastic service, from meeting us at the airport in Zimbabwe, driving us through the border post and dealing with all aspects of our stay at the hotel. Shamrock even collected some personal effects I had forgotten at the hotel, and arranged for them to be forwarded to me in Harare.

What a lucky find!

Reply from Luciano Tours and Travel
Reply from Luciano Tours and Travel
Posted on May 21, 2016

Dear Satisfied Guest,

It is a pleasure to learn that our service exceeded your expectation. We hope you have another chance to travel to our beautiful country again.

Best regards,

American Group Organizer   –  
United States US
Visited: October 2014 Reviewed: Jun 4, 2015

Email American Group Organizer  |  65+ years of age  |  Experience level: over 5 safaris

Owner of Luciano Tours, Shadrick, arranged everything to perfection for our American group.

Before we arrived, Shadrick of Luciano Tours wrote us excellent emails about all of our requests for sightseeing
in Zambia. He insured that we had the best accommodation available in our Livingstone Hotel, had our transportation organized perfectly for sightseeing, the Falls, walking with the lions and airport transfers.

Our group would give Shadrick and his company a 10 for the work he did and the results he gained.

Annie Rainey   –  
United States US
Visited: September 2013 Reviewed: Mar 29, 2015

50-65 years of age  |  Experience level: first safari

Magnificent service with an incredibly thoughtful, intelligent and well informed local staff.

While on temporary assignment in Zambia with my employer, I took the opportunity to visit Livingstone. My company highly recommended Luciano Tours & Travel for all local activities, saying it was the only service provider they used in Livingstone. The reasons for the high praise were immediately evident. Their service was prompt and courteous with extraordinary attention to detail, but even more impressive to me was that the Luciano Tours & Travel associates were all local with an impressive wealth of knowledge and an apparent pride for their home. They made my experience worry free and unforgettable. Many thanks!

Reply from Luciano Tours and Travel
Reply from Luciano Tours and Travel
Posted on May 21, 2016

Dear Annie Rainey,

It is a pleasure to learn that you had a pleasant experience and that our service exceeded your expectations. We hope we have another chance to meet again.

Best Regards,

Average User Rating
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