Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Alex | 35-50 years of age | Experience level: first safari
Great experience
Overall, fantastic experience, according to our expectations. We would highlight the way logistics were organised, quality of the hotels and facilities
Kerry did a fantastic job by supporting on every step of our travel, she definetily overreach our expectations and no doubt, if we come back to Africa, we will contact her.
Best regards,
Alex.
US
Email Annie Hill | 50-65 years of age | Experience level: first safari
Our 3 week African Safari was perfect, for a reasonable price, and Permbury Tours is awesome!
Heidi did an amazing job organizing everything we needed for 3 weeks across 4 countries.
Having traveled extensively, I assumed something would go wrong, but everything was seamless - we had more transfers than I can count, numerous flights, several tours, and
EVERYTHING WAS PERFECT - everyone showed up on time, everyone was professional, it was almost hard to believe. All of our safari guides were knowledgeable and a real pleasure to spend time with, and the accommodations were all breathtakingly beautiful.
Also, we paid a fair price. We looked at a British tour company, but they wanted significantly more money and offered less service.
I strongly recommend booking with an African company because if something does go wrong, they’re on hand to deal with it directly.
I chose Pembury based on their stellar reviews, and I can confirm that they truly are amazing.
I am amazed by the professionalism, it was a magical trip of a lifetime.
We hope to return within two years.
US
Email Kyle | 35-50 years of age | Experience level: first safari
Friendly, professional, patient and superb.
We began planning a year ahead of our trip and Heidi with Pembury tours was truly exceptional. She helped us plan what we wanted to see (and even things we didn't even know we wanted to see). She helped flex the trip to fit our plans as well as our budget. The trip went off without a hitch and it was our smoothest international trip ever. The transports were on time and we felt pampered on the whole trip. We also felt safe from start to finish. Midway into our trip, Heidi even sent me a PDF with our South African Airways boarding passes, so I could print them off at the hotel which really made the airport experience much less stressful. We have traveled extensively all over the world both on our own and with tour groups and Heidi and Pembury Tours was outstanding (the best). We can recommend them without reservations.
US
Email Chris | 35-50 years of age | Experience level: 2-5 safaris
Great Experience
Myself and a friend have just returned from a fantastic trip to South Africa arranged by Pembury. Our consultant Gail made sure everything was in order and our air and ground transfers between Johannesburg and the three different camps (Rhino Post, Nottens & Simbavati River Camp) were seamless. We were thrilled with the lodges Gail recommended- they were exactly what we were looking for. Gail was very responsive throughout the whole process and I felt no trepidation booking with her from across the world. This was my third safari holiday and my last experience with a different tour provider had left something to be desired. With Gail and Pembury, all went according to plan - and the plan they put together happened to be spectacular. I recommend Gail and Pembury wholeheartedly and look forward to the possibility of booking with them again in the future.
US
Email Michael & Zona | 65+ years of age | Experience level: over 5 safaris
Perfect 21 day tour with every detail taken care of by our travel agent.
We dealt with Heidi at Pembury Tours and could not have experienced better service. She was amazingly prompt in her replies to all of our requests for follow up information during the planning process.
Once we had "booked" our tour she continued to provide great follow up. Especially when we had to change our flights over to Africa!
Each place we stayed exceeded our expectations. Every camp was a different style of accommodations and facility. The game drives were spectacular.
The many in country airport meet and greets as well as our ground transportation to and from camps were perfect. No delays, friendly drivers and clean vehicles.
All of the in country flights were arranged by Heidi and we experienced no problems with our reservations and ticketing.
The informational packet she sent detailed every item of information regarding our tour. No bad surprises!
This was our 12th or 13th trip to Africa since 1990 (we've lost track) and thanks to Heidi, our best ever!
I would recommend Heidi to all of my friends thinking of planning a trip to Africa.
Fantastic experience!
Pembury Tours did an excellent job of understanding what we were looking for and making sure that our experience exceeded our expectations. Our agent Anya asked us all the right questions and made herself fully available to us to help answer questions both during booking and on the ground. She also did a great job of making sure that we had two different experiences between the two lodges we stayed at. Both the lodges and the game drives were quite different but both fantastic. Cannot recommend enough!
US
Email Linda | 50-65 years of age | Experience level: first safari
Fantastic first trip to South Africa!
We are just back from an almost 3 week trip to South Africa and Zimbabwe, arranged by Anya at Pembury Tours. What a fantastic trip! Everything was perfectly planned and just amazing. We spent time at two safari camps in Krueger, had 3 nights in Cape Town, a couple nights in Winelands, drove the Garden Route then flew to Zimbabwe and stayed at an amazing place outside of Victoria Falls. We loved every single thing Anya planned for us. The game drives were great and involved not just seeing the Big 5 but seeing a leopard with her cub...a pride of 8 lions.....and so many elephants (our favorite). We also sat out on the lawn of our place in Zimbabwe and watched baboons, impalas, zebras and a giraffe come up to drink from the waterhole. Anya was with us every step of the way - always available if we had questions - from the time we started the booking until we left South Africa. We loved all of the information she provided us - from the "book" about our itinerary and related information to the app that we downloaded so we could have all of the info at our fingertips. She even came and met us in Cape Town and Port Elizabeth! I cannot recommend them highly enough!
US
Email Charles | 65+ years of age | Experience level: first safari
Nothing was as expected - everything - EVERYTHING exceeded our expectations.
There was only a single item we wanted changed - to be picked up at 10 rather than 9 a.m. We got in touch with Anya at the agency (quite easily and quickly) and she fixed it. As I indicated, nothing was as we expected - everything exceeded out expectations. The rooms were unbelievably luxurious, the food was top quality, and the people who served us, guided us, and drove us were professional and very nice at the same time. It was a once in a lifetime experience for my son and I. The only thing I regret was not making it twice as long.
US
Email Karin | 20-35 years of age | Experience level: first safari
Perfect safari experience
My husband and I returned for our first safari 2 weeks ago and still have the sparkle in your eye you only get from new experiences. We worked with Kerry at Pembury and were very impressed with the level of service and detail that went into the planning. We spent 7 days in Botswana and 2 days in Zimbabwe at Victoria Falls. Kerry asked us what we wanted to see and what our usual travel style was and catered the experience for us. She gave us options for activities and lodging, offering her opinions but leaving the decisions up to us. She communicated promptly throughout the process, making us feel comfortable with the process. We are usually a "plan everything ourselves" type, so this was different to give the control over to her, but we could not have been more pleased. The accommodations were fantastic, the wildlife viewing was more than we imagined, and the break from technology was perfect. We were very, very pleased with our holiday and would recommend Pembury and Kerry specifically to anyone!!
US
Email Julie R | 50-65 years of age | Experience level: first safari
Outstanding service and fantastic trip
Tammy from Pembury came highly recommended via good friends who used her on the advice of other good friends. Tammy was absolutely as great to work with as the expectations, which were high. She was very useful in getting us started with ideas, was responsive to changes we wanted to make, and always was available to advise. Work with Tammy, she's great.