Reviews

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Geraldine Durkin   –  
United Kingdom UK
Visited: January 2011 Reviewed: Feb 7, 2015

Email Geraldine Durkin  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent service
5/5

I have used Pembury twice for organising and helping me design our honeymoon package and follow up trip as honeymoon trip in SA was so amazing. Service, ideas, follow up -- everything was 5 star - thank you to Tammy and team.

The Lind Family   –  
United Kingdom UK
Visited: January 2015 Reviewed: Jan 30, 2015

35-50 years of age  |  Experience level: 2-5 safaris

They ticked all our "to do request boxes!
5/5

Very easy to communicate with, they ticked all our "to do request boxes!"

The Lind Family   –  
United Kingdom UK
Visited: January 2015 Reviewed: Jan 30, 2015

35-50 years of age  |  Experience level: 2-5 safaris

Pembury Tours ticked all the boxes we requested for a safari and delivered an amazing experience
5/5

Pembury Tours have been really easy to communicate with and very prompt with organising. All our stop over locations were in beautiful settings and plenty to see and do! The Safari tour at Lalibela was amazing. We received 1st class hospitality and the accommodation was excellent! The staff were very welcoming and professional and with the expertise of our Ranger we managed to see 4 out of the big 5! We would go back tomorrow through Pembury Tours of course!

Clint   –  
United States US
Visited: January 2015 Reviewed: Jan 19, 2015

20-35 years of age  |  Experience level: first safari

Garden Route with Safari
5/5

We worked with Laurette at Pembury Tours, and had an awesome experience. We came from the US and the communication was great. A lot of planning and details went into our itinerary on their part. They also gave us great suggestions and advice. It really took all the headache and worry out of planning and booking. I would highly recommend working with them to sort out your trip plans!

Alastair & family (Mauritius)   –  
Mauritius MU
Visited: December 2014 Reviewed: Jan 17, 2015

50-65 years of age  |  Experience level: 2-5 safaris

First rate service
5/5

Susan at Pembury Tours did a great job of putting together a 5 day safari for our family group to Jaci's Safari Lodge at Madikwe. She was always quick to respond to any queries during the planning process, and dealt efficiently with some minor changes to our travel schedules. The trip itself was most enjoyable and the choice of itinerary, accommodation etc was never anything less than the level we had expected. All round, a very positive experience and we would happily recommend Pembury Tours to anyone visiting South Africa.

Marieve   –  
Canada CA
Visited: December 2014 Reviewed: Jan 10, 2015

35-50 years of age  |  Experience level: first safari

Outstanding service!
5/5

I usually book and plan my trips myself however for the safaris in Sabi Sand Reserve and Kruger Park in South Africa I quickly realized that some help would be very useful.

Pembury Tour definitely offers better prices than any other agencies or websites. Susan was fantastic!
She even got us lower rates than if we had booked directly with the lodges (I did the test).

Susan provided us excellent suggestions and coordinated the trip from the beginning to the end (Safaris in South Africa, Victoria Falls in Zambia, Cape Town, transfers between lodges and airports, hotels according to our expectations and our budget, car rental, etc.)
She ensured that the entire trip runs smoothly, it was hassle free.

I am 100% satisfied of her service. I highly recommend Pembury Tour.
Thanks Susan for all your help to make this trip a unique experience!

Curtis G   –  
United States US
Visited: August 2014 Reviewed: Dec 25, 2014

35-50 years of age  |  Experience level: first safari

I will always call Pembury Tours and Susan first!
5/5

I'm a pilot for a major airline and when we were thinking of going on a Safari and tour around South Africa I wrote to many tours asking for prices and details. Susan from Pembury Tours was the first to acknowledge gave us great info from the start. I tried Expedia and others and Susan got us the best prices and tailored our trip to what we wanted to do with our budget.
Susan was incredible, checking with us along the way as we traveled around South Africa. We had a few things go wrong (Not Susan's fault) and she took care of everything making our travel seamless.
If I travel in South Africa I'm calling Susan first! There is no reason to call anyone else.

Alice   –  
Denmark DK
Visited: November 2014 Reviewed: Dec 9, 2014

35-50 years of age  |  Experience level: first safari

Fantastic service
5/5

Everything went smooth using Pembury Tours. They were kind and extremely helpful. We got answers to all of our questions regarding the trip, and the trip was arranged just as we wanted it. They had it all arranged and prebooked by the time we arrived. We give our best recommendations to this local travel agency. If we haven't got the recommendation from our Danish colleagues, who also used them before us, we had never heard about them, or dared to use a foreign travel agency. But we have only great experiences and a perfect trip to look back at. Thanks for a job well done.

Yong CC   –  
Singapore SG
Visited: November 2014 Reviewed: Dec 2, 2014

35-50 years of age  |  Experience level: first safari

Great service and helpful
5/5

The travel arrangements and itinerary suggested by Laurette (Pembury Tours) was excellent. The communications & response from Laurette was always prompt. She is patient and resourceful too; ensuring that our travel plans (with 2 young kids in tow) was well organised. I left an expensive jacket at one of the accommodation lodge and Laurette made all the necessary arrangements for it to be returned. Well done indeed!!

Our stay at Lalibela Game Reserves was excellent and the safari guide (Andrew) was enthusiastic and knowledgeable. Our room was well adorned and all the meals were tasty too. The staff at Lalibela were courteous, friendly and thank you for making the trip a memorable one.

Jerry T - Newcastle   –  
Australia AU
Visited: November 2014 Reviewed: Nov 27, 2014

Email Jerry T - Newcastle  |  50-65 years of age  |  Experience level: first safari

Helpful, efficient, professional and knowledgeable - made for a stress free trip
5/5

We were fortunate enough to use Susan at Pembury Tours for our holiday in South Africa last month. We went to Cape Town, Arathusa Lodge at Sabi Sand Reserve and Victoria Falls - the accommodation recommended was all ideal and just the style we wanted. All the travel arrangements with guides and transfers worked perfectly, making the trip very stress free and helping to make this a great holiday. Could not give a higher recommendation - thank you Susan you did a great job.

Average User Rating
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