Part of the happy Pembury team having a laugh!
Pembury Tours
- Office In:
- Size:
- 20-50 employees (Founded in 1996)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $2,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Beryl | 50-65 years of age | Experience level: 2-5 safaris
The most fantastic service!
We cannot rate Kerry from Pembury Tours highly enough.
Right from the start she was invested in giving us the best possible experience in South Africa. Nothing was too much trouble and communication was excellent throughout.
We took two granddaughters on safari at Lalibela, all organised by Kerry, along with airport meet and greet, stopover in Port Elizabeth and the most amazing info packs for the girls and us.
We will definitely be back in touch with her and we’re recommending Kerry and Pembury wholeheartedly.
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Email Valerie | 20-35 years of age | Experience level: first safari
Heidi was extremely communicative, helpful, and accommodating, creating a perfect honeymoon for us.
We've never worked with a travel agent before booking through Pembury Tours and didn't know what to expect. After getting back from our trip though, we can confidently say that we loved every minute. Heidi was so communicative with us. There was a 9 hour time difference, but her responses were immediate, either coming back to us within a few hours or the next immediate business day. She answered all questions that we had and accommodated all of our requests by doing her own research on her end and coming back to us with various options that met our needs. She provided tons of helpful information once we landed and all bookings, activities, etc. went according to plan. All of our accommodations were in great locations as well, allowing us to do just about everything that the area had to offer. Communications, value for money, reliability were all 10/10 and we couldn't recommend using them enough.
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Email Lori | 50-65 years of age | Experience level: first safari
Amazing!
Tammy Harding is AMAZING! She booked our group of 4 from the USA to Cape Town, Zimbabwe, Botswana, Zambia, Sabi Sands and Johannesburg. The trip was absolutely amazing! The entire trip was PERFECT. We had no issues whatsoever. She had everything so well organized and was very informative throughout the booking. We had many questions as 3 of us had never been to Africa and she was so patient and kind and answered every question. She is very knowledgeable in what she does. I would highly recommend her and if I ever have the chance to visit Africa again she would be my first call.
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Email Sean | 20-35 years of age | Experience level: first safari
Thank you Pembury!
We are just getting home from the most magical honeymoon with Pembury Tours! Big thank you to Anya for carefully planning such a special trip. As an LGBTQ couple, we had some concerns about how accepting certain African countries might be towards us, and Anya addressed our concerns with respect and trust, and planned a holiday where we felt safe to celebrate. So many magical memories we’ll look back on for a lifetime!!
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Email Marilyn | 50-65 years of age | Experience level: first safari
Pembury Tours is the absolute best!
We booked a two week tour through southern Africa including Cape Town, safari lodges in South Africa, Victoria Falls and Chobe National park in Botswana. We have traveled a lot in the past but this trip was incredible and the trip of a lifetime! Heidi at Pembury was extremely helpful in planning the trip, gave great advice and suggestions and was extremely responsive throughout the planning stages as well as during the trip. The accommodations suggested were excellent and all the third party tour companies and transportation services were professional and top notch. We felt the value for the money very was good. If you want to explore Africa, contact Heidi at Pembury Tours!
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Email Colin M | 35-50 years of age | Experience level: 2-5 safaris
Amazing Trip to Southern Africa
Heidi at Pembury was terrific to work with. I booked a Travelzoo special at a safari camp in Botswana as my anchor for the trip. I then reached out to Pembury to plan the rest of the trip including stops in Cape Town, Chobe National Park, and Victoria Falls. Heidi did an amazing job understanding what we wanted and created a special itinerary for us. I proposed to my girlfriend during the trip, and Heidi helped organize the best place to do it, got me in contact with the tour guide for planning, and also had special celebrations arranged at each stop on our trip. It was a truly memorable vacation and Pembury was a very reliable partner. I would rate the trip 5 stars and recommend their services to everyone planning a holiday in Africa! The transfers were all on time, the hotel rooms were top notch, and the operators were very friendly. Thank you again Heidi!!
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Email David Ball | 50-65 years of age | Experience level: first safari
Kerry at Pembury took amazing care of us in curating a 30 day trip of a lifetime!
My wife and I are extensive travelers but this was our first experience requiring an agent to assist us and it was the best decision ever! Kerry took great care to help us create a tour of a lifetime. She helped us plan out an extended trip that covered Southern and Eastern Africa. The properties and operators she chose for us were excellent and very professional. At all times Kerry was in contact with us and responded very quickly to any questions or needs we had. Transfers between camps, air travel and connections were absolutely seamless. The overall experience was amazing and the memories are priceless. I can’t recommend Kerry and Pembury Tours enough!
CA
Email Kyle | 35-50 years of age | Experience level: first safari
Incredable Once in a Lifetime Trip - Thanks Pembury!
I can’t say enough good things about Pembury overall, and the personalized elite service provided by Heidi (our contact person).
Pembury’s website provided excellent detail and usability. I was able to come up with a tentative plan just based on the extensive information available.
The prices they were able to quote were below every other safari booking service that I checked with, and therefore, I can’t imagine a better value!
We explained to Heidi upfront that we had a unique opportunity that included a month of holiday time, and consequently, we wanted to take a once-in-a-lifetime trip to South Africa. Heidi provided us with several options, highlighted areas that she felt couldn’t be skipped, and outlined trade-offs when it came to other experiences. She was great about asking for preferences, and trying to figure out exactly where we felt it was worth paying a little more for something that would make a huge difference for us personally vs a luxury we didn’t think we needed.
All of that said, the biggest reason to go with Pembury is the exceptional level of personalized service. The email response time on Heidi’s part was excellent throughout the onboarding and payment process, and was top notch throughout our trip. She was able to aggregate information from other Pembury customers and get up-to-the-day feedback that she could use to adapt our itinerary if we were so inclined. Consequently, we weren’t stuck reading reviews from 3+ years ago, and left with subpar decisions as circumstances changed on the ground.
Every single one of the activities and accommodations provided by Heidi more than lived up to their billing and we couldn’t be happier with our choice of Pembury to plan our holiday!
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Email Tom and Christie | 20-35 years of age | Experience level: first safari
Trip of a Lifetime! Well Planned and Low Stress
Kerry and Pembury tours put together an excellent tour on our first trip to Africa. From the first step of planning Kerry listened to us and our budget and put together a great tour for us to Inyati Lodge in the Sabi Sands in South Africa. Previously to other destinations my wife and I have enjoyed planning our trips independent of a travel agent, however Africa seems to be a different situation. Kerry listened to our needs and our trip was an incredible experience at what was the best price we found. Additionally, Kerry was available throughout our trip with questions that came up, or when the inevitable hiccups occur on a long (and distant) trip she helped us work through them. This was one of the best services available to us and has changed our view on travel agencies in general. While we more than likely will not be traveling to Africa in the near future, Pembury Tours will be our first and likely only stop when planning our next trip there!
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Email Thomas Curry | 65+ years of age | Experience level: over 5 safaris
Perfection in planning and execution
I shall gladly do this trip again ~ regardless of the cost ...provided Anya is my agent. I saw, heard, smelled, tasted and felt everything I wanted .
I desired a small group or personal experience and was given exactly that! I am a Professional Wildlife Photographer residing in the Pintler Wilderness of Montana and I am not a 'herd animal'.
Anya had everything perfected!
God bless her for her diligence
