Bonfire Adventures
- Located In:
- Size:
- 100-250 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $550 per person per day (USD, excl. int'l flights)
Reviews
Email Victoria blark | 20-35 years of age | Experience level: over 5 safaris
Very organized and value for money
I’m a Kenyan in Australia. Went to Dubai and Abudhabi over winter holidays . The emirates plane was just Bonfire Adventures customers. It was a charter. Bonfire I’m so proud of you. This didn’t seem like a Kenya owned company. Our tour was so well organized. Stayed at Radisson and crown plaza . Bonfire staff Annette made sure we had a blast.
Did desert Safari , dinner cruise and we were over 200 customers and all of us enjoyed.
The thrilling desert Safari was the climax of all. I Made many friends and networked a lot with Kenyan people on the group. I felt homesick.
These guys are thorough.
Everything went as per plan.
Bonfire
Email Nach | 20-35 years of age | Experience level: 2-5 safaris
Extremely poor coordination
i booked a safari from Bonfire on 8th September, guide and safari van was ok. the coordination and communication from my agent innocent was pathetic. She was not reachable two days before the safari. Driver and vehicle details were not shared until i made 20 calls to various numbers. finally number was shared on saturday 19.00 hrs for sunday morning safari and to my surprise, the mentioned driver never came instead send some other driver.
this is pathetic and frustrating for the monies paid. i will recommend not to choose bonfire because of very poor customer service.
Regards,
Nachiket
DE
Email Christine | 20-35 years of age | Experience level: first safari
Bad service
Service poor, tried to follow up told me they can only refund 60 dollars ,till yet no refund just apologises I been following up .never will I spent my money on them again .try at your own risk ,
Email Lydia Chege | 35-50 years of age | Experience level: over 5 safaris
My experience was at bookings very poorly coordinated. I feel I was overcharged not Professional
As a parent I felt cheated. Got a raw deal.The SGR booking was a mess
Email Leonardo Dias and Brenda Wanjiku | 35-50 years of age | Experience level: 2-5 safaris
Horrible
STAY AWAY!!!
We were soooo unlucky to have come to this place. The employee who was “helping” us seems very sure about all our requirements and gave us the package that we wanted. However, as soon we’ve started our journey lots of issues started to take place. We didn’t get what was promised in both hotels we’ve stayed in. The safari didn’t include the park fees, which we were not told about and the list goes on...
They were not helpful at all when we contacted them about the issues and in the end it spoiled our trip.
The driver was really good (Philip) but other than that it was a real disgrace.
They should be ashamed
Email Esther | 20-35 years of age | Experience level: first safari
VERY LATE!!
We were told to arrive by 6.30 which we did but we ended up leaving 2 HOURS later!. Honestly that was not at all interesting. Waiting for two hours just because people are late.
Bonfire should have a 30minute caveat/rule.
You arrive later than 30min you forfeit your trip.
Its unfair and RUDE to keep 15 people waiting for 2hours for 1 person.
Very dissapointing. 2stars because of this bad experience.
Email Moiz | 35-50 years of age | Experience level: 2-5 safaris
Rude Driver and lack of response from the company
Very poor
I was travelling with Bonfire Adventures in Masai Mara. It was the worst experience as driver treated me. He was rude and aggressive.
Moreover, the senior tour consultant was good in dealing with me but he stopped replying after the drivers aggressiveness.
I would like to claim compensation for driver's attitude and reducing the promised itinerary.
US
Email ian | 20-35 years of age | Experience level: first safari
disgust
I once personally visited the next gen mall office to enquire for a booking and the customer service guy was awful, didnt care, vague, over priced i think, behaved as if they dont need guests we need them, companies are based on customer service, ithink the owner is rich now thats why when you read from the reviews you see alot of negative comments, even the roman empire was big but it fell down, treat people right, improve your guest relations, give the right information, be on time, and have work ethics,.the company is now trying to buy other tour companies, i would rather pay millions for a comfortable stay in a diani that pay a measley $300 with bonfire.
Email Nigel | 50-65 years of age | Experience level: first safari
Good for most parts
Driver picked us up from our accommodation in Nairobi but was 30 minutes late. Journey went well although very bumpy ride in the vehicle after Narok. We did call at Tuskys supermarket at Narok and stocked up with snacks and water. There was a pizza place in the mall but were told our lunch would be later. Lunch was a big disappointment and health risk. 700 KES each for a poor quality buffet with birds constantly pecking the serving spoons. We set off again and reached Masai Mara and our first game drive. We had 4 altogether over 3 days and we enjoyed them. We stayed at Mara Serena Lodge which was within Masai Mara park and it was a lovely hotel and food. The second day the driver told us 6am start but then turned up 30 minutes later and said it was 6:30am. He said we’d got the time wrong but all of use heard him say 6am. Everything else went smoothly. Our driver was Benard but I did wish we had a 4 wheel drive vehicle rather than an 8 seater minibus. Overall we did enjoy our Safari.
US
Email Neeti | 20-35 years of age | Experience level: 2-5 safaris
Horrible experience! Stay Away
The guide Humphreys was disrespectful to stay the least. Our trip to Amboseli was the worse trip we have taken so far. It started with Humphreys coming late to pick us up at Nairobi and taking us via dirt road to Nairobi National park to "pay" some fees where he was turned down. We reached Amboseli late and the car broke down in the middle of the park! We were on a custom itinerary and we decided to meet at7:30 am and were having breakfast in the hotel. Humphrey claims that he came and was waiting but did not bother calling us. When we came out to the parking lot he was not there and his phone was not reachable. No-one in the hotel knew where he was either. He finally came and from the minute he came he started yelling at all of us (my husband, parents and in-laws) in front of the hotel staff for being late. He called us unprofessional several times in public and threw our luggage in the car. He cancelled our safari on his own without telling us and we came to know that only after we realized we were on our way to Nairobi. So much money paid for what?
When we came back to Nairobi and called the Bornfire office, initially they were sympathetic and agreed to look into the matter, and later sent us an email justifying each and every action of Humphrey and proved us wrong. Even the CEO was cc'ed in the email and we addressed an email to him and have not received a response. We have taken many trips to different part of the world, but this has been the absolute worse! Please please stay away unless you want to be humiliated.