Reviews

Average User Rating
4.4/5

Rating Breakdown
  • 5 star 144
  • 4 star 14
  • 3 star 2
  • 2 star 7
  • 1 star 25

Sort By: Date Most Helpful 1-10 of 14 Reviews
Gladys   –  
Qatar QA
Visited: September 2022 Reviewed: Sep 20, 2022

Email Gladys  |  50-65 years of age  |  Experience level: over 5 safaris

Super knowledgeable, supportive, patient. Very friendly and warm
4/5

We had an awesome safari. Our driver Graham was top notch and very patient and helpful. The game drives were fun with Graham
The hotel staff was amazing at their customer service. I will single out Mr. SHAKE. The best human being at the Taita Hills Lodge. God bless him
We had a small hitch regarding the allocated rooms but the issue was quickly resolved.
Looking forward to another safari hopefully with Graham
Gladys

Neera   –  
Kenya KE
Visited: July 2022 Reviewed: Jul 26, 2022

Email Neera  |  35-50 years of age  |  Experience level: over 5 safaris

Travelling creates Memories
4/5

I found booking with Bonfire very convenient and they tailor make it to suite ones needs at an affordable cost. We got the best room and service at the hotel we stayed and the journey was smooth! Thanks for making me create lovely memories with dad this time round!

Roseline   –  
Kenya KE
Visited: December 2021 Reviewed: Dec 27, 2021

Email Roseline  |  50-65 years of age  |  Experience level: first safari

From giving us a good quote package to ensuring that we were comfortable, Mella was epic.
4/5

The communication was on what’s up between me and the travel advisor Mella. She made it clear, what was covered in the package and what I needed to do about extra services such as park entry fees and others as detailed. Once we were allocated our driver, he picked us from our house to the destination and back. The driver mr. Alex Mutua was quite amiable, respectful and ensured we were comfortable the whole time.
The rooms were fairly good. However, the children complained about the food. No variety to pick from. We had to do lunch elsewhere. I also observed that the pathway to my room was dark and being in the wilderness, I was a bit scared but I explained that to the hotel manager.
Overall, Bonfire made my Christmas holiday memorable. My regards to Mella and Alex mostly.

Nadia   –  
Kenya KE
Visited: September 2021 Reviewed: Sep 20, 2021

Email Nadia  |  20-35 years of age  |  Experience level: over 5 safaris

Amazing and helpful
4/5

Kibe was fantastic in helping us plan a weekend getaway within a short period. He really did come through for us and made us enjoy our stay. Definitely impressed by the service offered

Purity   –  
Kenya KE
Visited: September 2021 Reviewed: Sep 16, 2021

Email Purity  |  20-35 years of age  |  Experience level: first safari

The guide/driver (Abednego) was fantastic, friendly and came to pick us on time.
4/5

The experience was amazing. The company is very reliable, offer excellent services and definitely give value for your money. The agent assigned to us booked our holiday on short notice. The agent was also very kind and helpful.

Fernando   –  
Spain ES
Visited: December 2020 Reviewed: Dec 27, 2020

Email Fernando  |  20-35 years of age  |  Experience level: first safari

The best decision I could make
4/5

The communication with Bonfire was really smooth and they were able to book my safari with just a couple of days notice. The hotel was even better than expected and so was the guide, who made sure that our experience was the best we could have. Overall they are flexible and the price is very reasonable. If you don't have a Kenyan bank account I recommend you pay in their office instead of making a transfer to avoid issues with payment.

Marie   –  
Kenya KE
Visited: December 2020 Reviewed: Dec 26, 2020

Email Marie  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent service
4/5

I booked with Maureen. She was great from day one. All my booking was done as promised. Keep it up. Excellent service. You kept your promise.

MaryC   –  
Kenya KE
Visited: September 2020 Reviewed: Nov 21, 2020

Email MaryC  |  50-65 years of age  |  Experience level: first safari

My Memorable Mara Experience
4/5

This was our first visit to the Mara with my adult children. Our able agent Kibe booked our party of four into the executive top glass cottages at the Jambo Mara Safari Lodge as per my request, and organized for a birthday suprise for one of us upon arrival to the rooms.
Our designated driver/guide Tony was friendly and pleasant throughout the trip, giving running commentaries enroute about landmarks and ensured that we got to see as much of the wildlife in the park while on the game drive.
All in all, it was lovely and memorable experience, even though we missed out on the wildebeest migration.

Ebe   –  
Kenya KE
Visited: November 2020 Reviewed: Nov 17, 2020

Email Ebe  |  20-35 years of age

Efficient and friendly
4/5

The booking process was easy we used a great lady by the name Robi, and our reservation were sent on time. She was reachable by phone and tracked our arrival day and departure day. One of the hotels was not aware of our arrival day but a call to Robi and it was immediately sorted.

John   –  
France FR
Visited: October 2018 Reviewed: Oct 28, 2020

Email John  |  20-35 years of age  |  Experience level: first safari

Brilliant, all of what I was expecting from a Safari.
4/5

The safari tour in the Masai maara was amazing. Evans (our guide) was smilly, very helpful, a safe driver and with good energy. Thanks to him, we saw most animals (lions, cheethas, rhino, hippos, crocodile, giraffe, elephants, impala, buffalos, zebras, antilopes etc) except leopards.
Regarding the living at Jambo Maara, The restaurant waiters are very nice but the other employees were not welcoming and seemed to be suscipious about us.
The communication via 'whatsapp to book the safari with Bonfire was not smooth. I could not get all the pieces of information I was requesting, so I had to wait to land in Nairobi to go to their office and get all the details I needed. Once at the office, everything was easier.

Average User Rating
4.4/5
Rating Breakdown
  • 5 star 144
  • 4 star 14
  • 3 star 2
  • 2 star 7
  • 1 star 25
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