Bonfire Adventures
- Located In:
- Size:
- 100-250 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $550 per person per day (USD, excl. int'l flights)
Reviews
Email Rizwana | 35-50 years of age | Experience level: over 5 safaris
Thankyou kibe
First of all i would like to thankyou for all the surprises you have done to make us happy… the start to the end the entire trip was very special and memorable for us…the staff wer friendly and polite human beings…..we wil never forget for your best service to serve us….once again i want to thank you for your special service and hope to go for another trip dis new years eve and the tour guide George was friendly too really helped us
Email Andy | 35-50 years of age | Experience level: over 5 safaris
Bonfire Adventures support scammers
Visit Masai Mara, but NOT with Bonfire Adventures.
DRIVER/GUIDE TOOK THE TICKET MONEY FOR HIMSELF.
I ordered 3 days safari in the private car during my few days stay in Kenya with pickup from Nairobi. On the 1st day driver/guide stopped the car at a certain distance before the park entry gate and informed me that the entry fee can only be paid in cash. He mentioned that card terminal is broken and Bonfire should inform me about it. When I proposed we can go together and buy tickets he said someone should stay with the car. When he was back, I asked for the ticket and… surprise another failure, ticked machine is broken and that I will get the ticked on the exit two days later. When I messaged bonfire office asking if this is normal, I only get the info that they will check this and that was the end of communication. Two days later at exit I asked to stop at the gate to ‘take some photos’. I asked at the counter about card payment and the clerk told me ‘it’s working all the time, every day’. When I confronted back the driver he said that clerk is lying and he promised me the ticked when we will arrive back to my hotel. At the end he was trying to give me a ticked with someone else’s name on it and with the date from previous month. Clear scam were driver keeps entry fee for himself and no ticked is issued.
3 DAY RIDE IS ACTUALLY ONE DAY RIDE. POOR CAR CONDITION
Itinerary is more or less like this. First and last day is ¬6h drive from and to Nairobi. Rest of the time should be the game ride.
What I get in reality was 2h ride on day 1 and full day ride on day 2. Day 3 was just rush ride to the gate without even opening the roof. I can say only day 2 was game drive however the driver didn’t even know how to use 4x4 (other guides were trying to explain this to him) and therefore we lost some time rolling in the mud and taking d-tours. Car also had several issues, engine was going out frequently, wipers were not working, driver had to stop and use bottled water to clean window, overall problem with electric, no radio and antena. On top of that Day 3 was real failure, driver proposed we will first take breakfast in the lodge and then do the game ride. What really happen after breakfast we rushed to the exit without even opening the roof, it took 25 min maximum. There was no game ride on that day. On the way to Nairobi, driver almost killed a pedestrian because he was overtaking other cars using roadside!
BONFIRE OFFICE COVERING THE SCAM
After my return I escalated all above concerns to the bonfire office, only after several emails I got response that they will reimburse half of the entry ticket price, less than 5% of total price. Till today after 4 months I didn’t get any refund, all I was getting for the first month were excuses that I have to have local bank account or that driver can bring cash to the hotel (they know I’m a tourist and not leaving in KE). When I told bonfire they can reimburse the same way as I paid, this is credit card, I got well known response, reimbursement to cred card is broken :D:D:D
Apparently scam with no issuing entry ticket is common, however bonfire supporting this and trying to cover this up is way below any standard. I have all pictures of fake tickets or email exchange with excuses.
Email Emma | 35-50 years of age | Experience level: 2-5 safaris
Kibe made sure everything was well in place way in advance before arrival at the destination. Kudos!
Bonfire team understand the subject matter pretty well and they are customer centric. I am always excited to travel with Bonfire! Organisation on point, excellent destinations at an affordable cost. Kudos Bonfire team! I remain a satisfied customer. Thank you
Email Cyn | 20-35 years of age | Experience level: 2-5 safaris
Fast, friendly and efficient
Great value for money, the service received by Kibe was outstanding. Answered all my queries fast and efficiently. I would highly recommend!
Email Jared | 20-35 years of age | Experience level: 2-5 safaris
Gichina was more like a prophet than a tour guide because of his immense knowledge and experience.
More than a vacation, this recent trip was a walk down memory lane. We made nothing but memories in the three days with Gichina as our tour guide, made sure that those memories were only happy ones. Shukran sana for the experience team (Bonfire Adventures) and to Him.
Email Mustafa | 35-50 years of age | Experience level: 2-5 safaris
Johnstone is absolutely amazing - attentive, responsive and very punctual.
This is in fact the third time I've booked a tour with Bonfire and, while each time was great, this was the best experience.
My sister and I went to Diani for her birthday and I gotta say Bonfire, especially tour agent Johnstone came through for us. In terms of communications - I can tell Johnstone had plenty of other clients to attend to, but he always came through. In terms of reliability, Johnstone is top-notch. Finally, in terms of value for money - there are absolutely no complaints from our end.
Just wanted to say many thanks Bonfire - Johnstone in particular.
Best,
Mustafa
Email Veronica | 35-50 years of age | Experience level: 2-5 safaris
Awesome!
We booked our dream holiday to the Masai Mara with Bonfire. We got more than we paid for on terms of courtesy, convenience, memories and the tour operators going out of their way to make our stay memorable. I had items that we forgot at the hotel and Sessia made sure that I receive them in good order,miles and miles away. Thanks so much for making my family fall in love with Kenya. Asante!
Bornfire staff are very professional and friendly.They are out to ensure the client is happy. Dennis
If you are traveling to Mombasa Voyger is the hotel of choice. Staff are friendly and you do not have to worry about getting late for breakfast especially if you went there to relax. You can catch up with snacks anytime. The 4pm tea and snacks caters for the days you go out shopping and get back after lunch. I enjoyed the peaceful pool next to the ocean. Definitely I want to go back there in January
BE
Email Patrick & Bisibo | 20-35 years of age | Experience level: first safari
Memorable
Jimmy Thenyai, adorable, friendly, caring, polite and professionnel guide.
Our tour was amazing, the masaï gave us à warm welcome. I recommande you Jimmy Thenyai for a best safari guide.
BE
Email Patrick | 35-50 years of age | Experience level: first safari
Professionnel
Jimmy thenyai is thé Best guide and driver. So professional. Hé gave us a warm welcome. We saw four of thé big fives. Hé is on time. Manage well time.
Thé trip was wonderfull. Amayian luxury hôtel is top top. Would recommend this trip tô everyone.