women at Work, company co- director
Wecam Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2009)
- Member Of:
- KAWT & TOSK Kenya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $450 per person per day (USD, excl. int'l flights)
Reviews
Wecam: Highly responsive, okay service, some missed key details
Wecam was mostly good but got quite a few significant details wrong, so I give them 3 stars to make a point that the operator in a situation like a Kenya/Tanzania safari trip should come with strong experience, clear recommendations, and quality equipment to soothe over the difficulties of a trip like this. Wecam overall provided okay service, were honest and responsive, but fell short on the details. I emphasize the details missed below.
Starting with the positive, Wecam was the most responsive of the operators contacted, which counts for something. They also were honest enough to pay for an error in a flight booking that I showed via old emails was there fault. While that represents missing a detail, on the flip side, they were honest enough to pay for the flight even having already paid for the safari in full at that point. So the positives of their service along with one strong lifts them from below average.
We chose a safari and beach vacation. The first vehicle assigned for our safari was the oldest we saw around and a bus rather than jeep-style, better suited to the terrain. More importantly, the windows did not shut well to keep out the cold morning draft (which the limited heat could not offset sufficiently) or dust, with one periodically even falling out when I opened it to take photos. Nor did it have air conditioning as an option to keep drafty windows closed and prevent my girlfriend from coughing from a mild allergy to the dusty road. The second vehicle assigned in Tanzania was significantly better, though it may have been a governmental requirement. It also lacked air conditioning, plus the trunk stopped working, which would have been a big problem if we were more than two people. The first vehicle advertised that it had wifi, but they didn’t send the driver with the wifi unit so that it could work. The second vehicle didn’t advertise wifi onboard though the driver had the unit, and didn’t clarify it was available until we were out of range of towns anyway and then ran out of airtime promptly and couldn’t get it back working. The first driver wasn’t that great with English or explanations, although the second one was outstanding, raising Wecam from two stars.
Another significant detail missed was that I specifically made it a much more expensive two-country safari to see the Great Migration in action, which was heading from Masai Mara to the Northern Serengeti. However, they had the itinerary skip right past the Northern Serengeti. Good thing we were lucky enough to see a decent number of wildebeest including a river crossing in Kenya and so many lions in Central Serengeti, or we’d feel really miffed.
There also were problems with estimating time. Drivers generally under-estimated amount of time to arrive, while the central office person initially estimated our timing to arrive at the airport four hours early for merely a domestic flight. The second driver was better at estimating time. Wecam booked internal flights without engaging us as requested with respect to flight time, they ignored one message with a specifically-requested time that was available, and they communicated a slightly incorrect flight time. They also put us at a hotel a 90-minute drive away from the airport after a long day of driving and flying when much closer options were available, even if without quite as nice a beach, turning a long, tiring day into a late, exhausting one unnecessarily. Wecam did not provide clear recommendations from among mid-range hotel options, forcing me to try to review choices and advise though without sufficient time while working a busy job to check accurately, leading to staying in a couple second-best stays among the second-rate places.
Overall, there were a number of positive elements in their service and strong responsiveness. For the price paid though, I expect stronger assistance with providing recommendations and smoothing out the details.
VN
Email bac | 20-35 years of age | Experience level: first safari
Good
We arranged a personalized safari which was all that we expected and more. The places recommended by the agency were fantastic. We did not encounter any problems with what was promised and all went according to plan. We even saw a place which was not in their recommended list but they still arranged to book it for us without hesitation. Again, all was as promised.
Excellent service and great value
The 4 of us went on the 7-day safari by Wecam stretching from Nairobi to Lake Manyara to the Masai Mara, crossing into Tanzania and exploring the Serengeti and Ngorongoro crater. From our research online, we were hard pressed to find a tour that covered this much in Tanzania and Kenya with the relative comfort in accommodation (i.e. not pitching our own tents!) that we were looking for. Wecam's tour provided great value for money and they certainly delivered on their promise.
Their customer service was largely handled by a lovely lady by the name of Mercy, who was very quick to respond, able to answer our detailed questions on accommodation / itinerary, and generally a very helpful and courteous person to interact with. Thus from a management perspective, Wecam was able to meet almost all our needs - the only element that fell short of our expectations was their requirement to have the entire payment of the tour paid upfront (as opposed to an initial deposit and the remainder paid at the end). Luckily for us, we finished the tour highly satisfied with what we received.
Regarding the tour itself, we had two professional and seasoned drivers / tour guides covering each half of the trip (Kenya, then Tanzania). We particularly enjoyed our time with Peter (Kenyan half of the trip) who demonstrated a rich experience of these great national parks, animals, and local culture, but also shared a good sense of humour, kindness and friendliness. Both our tour guides were also registered with their respective country's tour operator community, providing them access to a radio and transmitter through which they could communicate any interesting sightings or call for help with breakdowns. We were lucky enough to see all the big five, but their radio communication in particular ensured we saw plenty of lions, a rare sighting of two leopards (being chased by buffalo!), four tiny cheetah cubs and more spectacular sights.
They also built in time for a few optional activities (such as a cycling / walking tour up to a picturesque gorge, time to explore souvenirs, and a visit to a local Masai village). The tour cars were the same models we saw most tour operators using and were reasonably comfortable and had a pop-up roof which offered great visibility / photo ops. Be warned that there are two days which involve particularly long periods of travelling in the car (~6hrs not including the game drive), but this is just a reality of having to cover large distances; not a reflection of Wecam. Many of the roads were very dusty and gravelly, so we actually recommend face-masks just for that reason; but again, this is advice for travelling through these parts of Kenya and Tanzania, not commentary on Wecam as an operator.
Accommodation was at the level of comfort we expected, with a decent hotel in Nakura and comfortable lodge at Ngorongoro. The tented campsites in Masai Mara and the Serengeti were a bit more basic, but contained beds, private bathrooms and electricity in the evenings and mornings which covered our essential needs at least. All meals were covered in the tour price and ranged from decent to delicious.
My entire group was very happy with our safari; it goes without saying the Masai Mara, Serengeti, and other parks we visited were spectacular and, at times, breath-taking places to visit. If these are the destinations you would like to explore, we would be happy to recommend Wecam as an operator that gives you great value for money with good people working for them, altogether delivering an excellent service.