Reviews

Sort By: Date Most Helpful Rating 41-50 of 80 Reviews
Sergejs   –  
Latvia LV
Visited: February 2018 Reviewed: Mar 10, 2018

Email Sergejs  |  20-35 years of age  |  Experience level: 2-5 safaris

Professional services at reasonable price
5/5

Oakland Tours took us to Mount Kenya and overall we are satisfied with the services we received. Starting from booking the climb and ending with the climb itself the services were very professional and employees of Oakland Tour took a great care of our needs and wishes. Special thanks goes to our tour guides, porters and cooks - Charles, Elajah, Bonifacius and the rest of team, who guided us to Mt. Kenya throughout some difficult circumstances. Some of our group got high altitude sickness and they were safely guided through the night to the lower base station, while rest of the time ensured that were able to reach the Mount Kenya. All in all a good service for very reasonable price!

Anthony   –  
Tanzania TZ
Visited: February 2018 Reviewed: Mar 3, 2018

Email Anthony  |  35-50 years of age  |  Experience level: over 5 safaris

The best Tour Operator in Kenya.
5/5

Professional service was offered to our clients last month and I look forward to partnering with Oakland Tours and Safaris for customised packages and offers. The Head of Operations Felistus was very prompt to respond to my clients queries and concerns, level of detail was exceptional. My clients were more that satisfied with the solutions offered and I was pleased to have worked with Oakland Tours.

John   –  
Canada CA
Visited: January 2018 Reviewed: Feb 5, 2018

Email John  |  65+ years of age  |  Experience level: 2-5 safaris

Great SafariExperience, despite the accommodations
4/5

We booked this private Masai Mara and Lake Nakuru safari online although it was a bit more expensive than others exactly like it, thinking the increase in price would upscale the experience just a little. But we had the same accommodation as others we talked to at our two overnight stops who paid less. The first, Manhattan Camp, in the Masai Mara, was very run down. Maybe thirty years ago when it was built it was a great place. All that left of ‘great’ is the gardens. The zipper on out tent did not work. The mosquito netting had holes in it. The bathroom was a shower I did not want to step in, a shelf mhammered together from old wood was hanging on the wall, and a toilet that had a lid but no seat! The camp entry/reception was a mud pit. This place has simply given up. The food was as basic as possible: either spaghetti, rice, mashed potatoes at every meal all served with the same ‘beef’ sauce. Over and over. The dining hall was big and uninteresting. It did however have a massive tv in the bar section which, when the electricity was on (rarely) was blaring soccer games. Pleasant-not! Hardly ‘dining’ experience. A safari camping experience is one thing but this camp has deceptive older photos and dares to call itself a ‘resort.’ Online it states that each tent has a kitchen. Not ours!
The second was a hotel at Lake Nakuru (City Max) in a very very sketchy neighbourhood. Secure but you don’t want to walk around here at night. Grumpy daytime front desk staff and manager. Night front desk was good. Restaurant with maître de and two uniformed wait staff. But, again, the food was miserable. I pushed away the dinner after a few bites as did a few of the other four couples in the restaurant. The room was good. The beds were good. But this neighbourhood is noisy, way into the night. Our room was directly above the kitchen early, so early mornings there was banging pits and pans, etc. I complained about this to the manager but all I got was a blank stare. As for the wifi, although this place claims to have it throughout - forget that. We just gave up on it. It does work sort of in the dining hall.
So, as far as accommodations are concerned, this safari is not just budget but very very budget.
The best part of the safari was Robert, our driver/guide. We had a safari van with openable roof all to ourselves. Robert was a great driver and an informative guide. He was sensitive to what we wanted and made sure we were always having a positive animal viewing experience. We saw almost every savannah animal you could think of . So that made up for the questionable acccommodation. Ask for him if you are still going to book after reading this review.
The owner of the tour company, Felistus, was quick to respond to our emails and even got us onward train tickets to Mombasa. So she is good. I am not sure however that she has recently or ever visited the two places we overnighted in. She and all others who use them should think again.
‘Budget’ does not have to mean ‘inadequate’!

Ephraim   –  
United States US
Visited: November 2017 Reviewed: Jan 18, 2018

Email Ephraim  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic Safari Experience
5/5

My family and I really appreciated our 9 days Bush and Beach Safari with Oakland Tours and Edward our driver/guide. We went to Masai Mara, Lake Naivasha and Amboseli and then went for the Beach Holiday at Diani. We saw an amazing variety of wildlife — cats, elephants, hippos— and the hotels and lodges were all well selected. An experience like no other, I would like to thank Felistusi the office team leader for putting together an excellent package for my family - it was trully destination management to the letter

Wambua   –  
United Kingdom UK
Visited: December 2017 Reviewed: Jan 17, 2018

Email Wambua  |  35-50 years of age  |  Experience level: 2-5 safaris

Great Service
5/5

I am always happy to be back home in Kenya but this time it was a 5 Day safari with my British friends at the Mara, Lake Nakuru and Lake Naivasha. The tour operator did an excellent service because i wanted to impress my friends who had never been to Africa - we got a very good choice of hotels and lodges, the driver/guide was very professional and I was happy to have consulted Felistus who was very patient with our queries and emails - she is outstanding!
Do trust Oakland Tours and Safaris to deliver - and sure my friends were very impressed with Kenya thanks to Oakland Tours.

Ronald   –  
United States US
Visited: December 2017 Reviewed: Jan 17, 2018

Email Ronald  |  35-50 years of age  |  Experience level: first safari

Memorable safari experience
5/5

We had such an amazing time at Masai Mara, Lake Nakuru and the Amboseli. If you are going on a first time safari, not knowing what to expect I would refer Oakland Tours any time. Our guide Edward was excellent and gave us plenty of time to stop and experience what interested us all. He was very knowledgable and made it very interesting for my family. We were very lucky to see so many different animals and birds, it was beyond our expectations. I would highly recommend Oakland Tours and Safaris, they are very professional and the driver/guide was very well versed with the terrain and logistics. It was a really magical experience.

Nancy   –  
United States US
Visited: November 2017 Reviewed: Nov 16, 2017

Email Nancy  |  65+ years of age  |  Experience level: first safari

Far exceeded my expectations - excellent service and unforgettable safari
5/5

I do not have one complaint about Oakland Tours or the Safari!!! Felistus answered all my questions with extensive info and always very quickly. She took care of every detail!! Mara Intrepids was perfect!! The staff was so friendly and helpful, the food was amazing, the surroundings were beautiful and our tent was fabulous!! And, what made it even better, was our guide, John!! The staff said he was the BEST and we know why - he has an impressive knowledge of the land and the animals, he is a terrific driver, he is so sensitive to the needs of the clients and he finds all the animals!! We enjoyed him so very much!!! Thank You Oakland Tours for creating so many once in a lifetime memories for my son and me!!! I have already recommended you to a good friend of mine!!

Royston   –  
India IN
Visited: September 2017 Reviewed: Oct 22, 2017

Email Royston  |  20-35 years of age  |  Experience level: over 5 safaris

Good Services
5/5

Good Services offered to our clients. Look forward to send more clients form India nepal and china markets

sushiel Joshi   –  
Nepal NP
Visited: September 2017 Reviewed: Oct 12, 2017

Email sushiel Joshi  |  50-65 years of age  |  Experience level: 2-5 safaris

Kenya tour with Oakland Tours and Safaris was excellent. Throughly enjoyed the Kenya experience.
5/5

we had no problem with language. Everybody could speak english. The service was excellent where ever we went. The safari was amazing. It was once in a life time experience. Edward our guide and driver did a great job. We really enjoyed his company.

Vina   –  
United States US
Visited: May 2017 Reviewed: Jun 14, 2017

Email Vina  |  20-35 years of age  |  Experience level: first safari

A wonderful experience!
5/5

Oakland tour and safaris organised a splendid budget safari for us. Our safari guide was most enthusiastic, and the company was very responsive to my email queries.

Average User Rating
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