Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 118
  • 4 star 7
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 126 Reviews
Chloé   –  
France FR
Visited: August 2026 Reviewed: Sep 26, 2026

Email Chloé  |  20-35 years of age  |  Experience level: 2-5 safaris

Perfect expérience
5/5

I spent 15 days in Uganda with the agency Gorilla Bookings. Justus put together a fantastic itinerary for us, including two gorilla treks. It offered great value for money. Our French-speaking guide, Anette, had extensive field experience and shared fascinating insights into Uganda's history. Our driver, Allan, had an uncanny ability to spot wildlife in the savanna! They made a fantastic team—highly professional, friendly, and always smiling.
The lodges were comfortable, and the food was excellent. Many thanks to the entire team for such a well-organized trip!

Joel   –  
Netherlands NL
Visited: August 2026 Reviewed: Sep 19, 2026

Email Joel  |  20-35 years of age  |  Experience level: first safari

Incredible experience
5/5

It was amazing experience and unbeatable road trip in Uganda
The guys made our Journey memorable .
Thanx to gorilla bookings team

Thomas   –  
France FR
Visited: September 2026 Reviewed: Sep 18, 2026

Email Thomas  |  20-35 years of age  |  Experience level: 2-5 safaris

Very available and responsive; the support and follow-up were fantastic.
5/5

Very available and responsive; the support and follow-up were fantastic.

(automatic translation from French)

Alexandre   –  
France FR
Visited: June 2026 Reviewed: Jun 27, 2026

Email Alexandre  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Alexandre and not that of SafariBookings.
Late cancellation, refund settled
1/5

In September 2025, I booked a tour for June 2026.

One week before my arrival, I sent an email... and received a reply saying the tour was canceled, supposedly due to Ebola !

As if they couldn't have warned me sooner !

If I had arrived without sending an email, I would have been completely stranded without an agency !

For a supposedly reputable agency, this is unacceptable.

They couldn't find me a French-speaking guide, or even an English-speaking one... while I found another agency with a French-speaking guide, and Ebola was never an issue.

Even the Ugandan Ministry of Tourism says travel is permitted. The worst part is that I've been fighting for a refund for almost a month: they keep promising me a 2-month processing time.


The worst part is that I’ve been fighting to get a refund for nearly a month : I was promised a 2-to-3-week timeframe, then after four weeks I was told "soon," then told a hotel refund was missing and I had to wait another week... there’s always an excuse, but no money back !

Anyway, I’ll let you be the judge, but this is neither professional nor reassuring !

There are other agencies that are far better and more reliable.

Alexandre

Bobbi H   –  
United States US
Visited: January 2026 Reviewed: Mar 16, 2026

Email Bobbi H  |  50-65 years of age  |  Experience level: 2-5 safaris

Helpful resource for gorilla permits
5/5

We were planning self-drive tour through Rwanda and Uganda but without a website purchase gorilla permits directly from the Uganda National Parks, we contacted Gorilla Bookings for help in obtaining a gorilla permit. Justus answered immediately and explained the whole process via email. He sent online links to pay for the permit, then Gorilla Bookings did all of the permitting work in person on our behalf. Within days we had verification of a permit reservation, and as promised, the official permits arrived via email 30 days before our scheduled gorilla trek in Mgahinga Gorilla National Park.
Thank you so much to Justus from GB for making this dream trip so easy for us when there was no way for us to do it ourselves from overseas!

Gebbmann   –  
Kenya KE
Visited: January 2026 Reviewed: Jan 13, 2026

Email Gebbmann  |  20-35 years of age  |  Experience level: first safari

Amazing and massive safari
5/5

We had a fun filled safari in Uganda with my friends and it was massive with the guide and all people

Roberto Robb’s   –  
Spain ES
Visited: October 2025 Reviewed: Nov 9, 2025

Email Roberto Robb’s  |  20-35 years of age  |  Experience level: first safari

Very professional Tour company
5/5

We found gorilla bookings online and they were very professional. From first time we emailed each other . Our driver. Amon is a friendly and funny guide during the tour.
People are very helpful, good choice
Of lodges and good views to nature.
Can’t forget to mention the most interesting gorilla trekking experience in Buhoma Bwindi. Our rangers were patient with my slow hiking up.
Everything was executed as promised.

Mia Moore   –  
United States US
Visited: October 2025 Reviewed: Nov 7, 2025

Email Mia Moore  |  35-50 years of age  |  Experience level: 2-5 safaris

Outmost & Outstanding Travel Company in Uganda tourism Sector
5/5

Gorilla bookings has proved to us its best services.
We booked over a year, since last year on November until this year October when we have come to make our dreams come true.
uganda is a definite country for adventure, Not only for Gorilla tracking, but also chimpanzee, monkeys, Big 5 and lots of bird species.
Just reach out to Gorilla bookings anytime, they are reliable and Honest guys.
if we plan to visit Uganda, we will contact you again. Me

Lee Bridget   –  
United Kingdom UK
Visited: September 2025 Reviewed: Oct 9, 2025

Email Lee Bridget  |  50-65 years of age  |  Experience level: first safari

Vibrant company in Uganda
5/5

I had wonderful trip with this vibrant company at Gorilla Bookings.
Everything went very soft and they made my dream come true.

DIDIER and CORINNE   –  
France FR
Visited: August 2025 Reviewed: Sep 7, 2025

Email DIDIER and CORINNE  |  50-65 years of age  |  Experience level: 2-5 safaris

A serious and reliable tour operator
5/5

Gorilla Bookings with Justus is responsive and attentive to our ideas and adjustments according to the budget. He prepared a complete, tailor-made trip for us.
The trip went according to plan thanks to Annette and Allan. There was no language barrier because Annette, who was always smiling and very friendly, spoke to us in perfect French. Allan, with his professionalism as a driver and more (we nicknamed him “Eagle Eye”!), pointed out birds, lions, and leopards. Annette and Allan were helpful and attentive, constantly striving to please us by taking us to beautiful spots to watch the sunset or enjoy a picnic or informal lunch at the pork joint frequented by Ugandans, or by supplying us with delicious bananas and pineapples. They both gave us detailed commentary on life in their country. Our encounters with primates left us with particularly memorable memories. Thank you to Annette and Allan for this flawless, balanced trip, with each day offering something different.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 118
  • 4 star 7
  • 3 star 0
  • 2 star 0
  • 1 star 1
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