Bienvenido Kenya Tours and Safaris
- Office In:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Price Range:
- $25 to $100 ppper person per day (USD, excl. int'l flights)
Email Florian | 35-50 years of age | Experience level: 2-5 safaris
Safari to Aberdares, Samburu and Ol'Pejeta
After my first Safari I decided to go a little of the normal path and visit the area around Mount Kenja.
As the last time, communication and booking was fast and without problems. Requests for changes in the Itinerary were immediately acted upon.
The driver again was reliable, even though the car itself had minor technical difficulties. The lodges were spectacular, the parks and the wildlife were diverse and stunning.
Email Nick | 35-50 years of age | Experience level: first safari
Overall, I give you 3 stars as customer service wasn't the best. Our safari driver was very good!
Last month our travels in Kenya were to Masai Mara (2 days/2 nights), followed by a hotel resort stay in Diani Beach (2 day/2 nights). Leading up to this booking with Purity and Bienvenido, I researched several different companies, some of which were not on safaribookings.com, etc. One of these companies had great customer service, and I was nearly ready to commit and book, however, given the fact he didn't take credit card payments, I backed out of it completely. I explained this to Bienvenido and was looking for good service and more convenient payment options. Despite the fact I mentioned this, I found it difficult to book since I was 2 continents away (and there was a 9 hour time difference). I had higher expectations with Purity, and customer service is so very important to me, I found the process of things very strange and just different. We were asked to send different information and documents later on and it just wasn't as organized as it should've been. The service was kind and courteous all along, but there was too much of a delay in getting back to me about what we needed. Perhaps it's due to experience and it's a newer company, but I don't know why for sure. However, I did appreciate (eventually) having our transfers all set up, but again it was very last minute that we received the info. We would ask Purity for the details, but then sometimes there was no response. Delayed again. However, she would always get back to us, told us to relax and be patient. I'm not sure why if I paid in advance and was on top of things and diligent, why we had to wait sometimes days after she originally said she'd get back to us. This was my first safari, and the actual safari was spectacular. The wildlife was out of this world! The tent in Miti Mingi was just okay, with some electrical problems at times and there was NO hot water. That definitely lowered the score. On the flip side, what did raise the overall score was our safari driver, Boniface (I hope I have this correct)! He was such a great driver, very personable, patient, and went out of his way for us. It was excellent customer service. Good job!
The second leg of our travels took us to Diani Beach. However, before we got to the beach, we had to travel 5.5-6 hours from Masai to Nairobi. Due to the hard rains the evening before, we had to take a detour, so this ended up delaying us far too long. Some of the safari group members were forced to leave early with us instead of staying one more day (one group member was not too pleased). It made me feel a bit uncomfortable, but I tried to ease the situation for him. Whether he complained to management or not, I do not know. He became a friend to me however. :) Great members on the trip made for a fun time also! Anyway, Boniface dropped all of us off, somewhere about 2 hours from Nairobi (where each person picked up their transfers). I was getting nervous and he reassured me you guys will make your flight to Ukunda (Diani Beach). It turned out everyone else in both safari vans had been picked up for their transfers before us. That left us all alone still waiting! We had a 3:20 flight and it was not until about 1pm I believe before our driver picked us up (with our luggage). Imagine that. Not what either of us wanted for sure. He drove like a madman and obviously knew he was under pressure and stress. It was like the Daytona 500 (which is today as I write this), and he somehow got us to the airport about 2:45. At this point we still had to go through security and pass through the other one after being dropped off. We raced to the gate, said we were in a hurry, and somehow...with all of this craziness and stress of thinking we would miss our flight for sure...I asked the woman behind the check in counter if the gate was still open...and she said, "Yes!" Amazing. It was way too close for comfort, but we made it. It was a miracle that we made it. However, this could have been avoided with much better planning on the company's part. That's why it is best to get to the airport 2-3 hours beforehand, esp. when you hire a company to plan everything for you. I think I'd go with another company next time, however, the trip as a whole was priceless. My first trip to Kenya was incredible! Thanks for reading. I hope you publish this, because Bienvenido Kenya Tours can learn a lot from our experience, as well as others. I am appreciative for some of your efforts, we were just disappointed in some of the service as a whole. I had higher expectations than what we received.
Email Thomas | 50-65 years of age | Experience level: 2-5 safaris
Changed the program. I had to stay 1 day in a not booked hotel without any program. Never again
During the Safari my program was changed by Bienvenido Tours. I had wait 1 day and night for another group from a different tour company to continue the trip. I lost 1 1/2 days with waiting in the accomodation and waiting for the other Minivan. I even had to pay the hotel that I booked after the Safari and couldnt use because of the delay. Bienvenido Tours didnt accept a money refund. I`d not book with this company again. The Mara, Nakuru and Amboseli are wonderful places to see. The accomodations in the parks are very basic, but that I knew before
Email Florian | 35-50 years of age | Experience level: first safari
Private Safari to Amboseli and Tsavo
Organization of the trip was perfect, I was very pleased with the e-mail contact, availability and overall organization. The agreed Itinerary was kept to 100%, the pricing was very reasonable.
The driver/guide (Daniel) did a very good job even though conditions were sometimes difficult because of the rain. For me he was explaining just enough while at the same time giving me time to enjoy for myself. I always felt safe in the car and think I saw the most I could. The car itself was well maintained and comfortable.
The accomodation in Amboseli was very basic, while still clean and adequate (maybe I would choose an accomodation inside the park next time). The Tsavo accommodations were both amazing (Voi Safari Lodge and Ngulia Safari Lodge).
Due to the time of year, the parks presented on their greenest site, even though spotting animals was more difficult. I did nevertheless see most of the "trademark" animals and was very happy with that.
Overall, I would definitely recommend a Safari with Bienvenido.
Email José Ferreira | 65+ years of age | Experience level: 2-5 safaris
Bienvenido-One day at Amboseli Excellent
The safari was excellent, the guide Daniel was above expectation. He knows is job and he has been very good, safe driving knowledge about animals, birds and sites.
Look forward to repeat this experience may be at Masai Mara.
Email Fabiana | 35-50 years of age | Experience level: over 5 safaris
3 days maasai mara with Bienvenido kenya safari
I contact many company in kenya but i chose this company because their rates were within my budget and they were very fast to reply to my emails.I recommend this company to any one travelling to kenya
Bienvenido...the ultimate experience
We booked 2nights 3days the Masai Mara, and we wanted to stay longer, bienvenido was recommended to us by a friend. Their communication, driver guide, choice of hotel was perfect! We can't wait for our next holiday with Bienvenido.
Email Jesica | 20-35 years of age | Experience level: first safari
We had a great experience with Bienvenido. We hired a private safari to visit Amboselli, Lake Nakuru and Masaai Mara. The van was in good conditions and our guide, David, was really helpful. He was willing to answer all our questions and search for the best places to see the wildlife.
We highly recommend this company :)
Email James Miller | 35-50 years of age | Experience level: first safari
Awesome experience at Masai Mara and Amboseli
I had my awesome safari in Kenya with this company and I enjoyed from airport transfer to the days in the wild. I had an awesome driver guide who had knowledge about the animals and attractions. This company made my visit to Kenya enjoyable and worthy.
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