One of our experienced guide and staffs
Bienvenido Kenya Tours and Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $80 to $260 per person per day (USD, excl. int'l flights)
Reviews
SK
Email Dominika Kozáková | 20-35 years of age | Experience level: first safari
Great
Everything was great and also our guide Derik was amazing. Also the Communications was quick.
BG
Email Kaloyan | 35-50 years of age | Experience level: 2-5 safaris
Everything was perfect!!!
Excellent tour organisation!!! Really friendly guide!!! Strongly recommended safari agency!!!!
US
Email James | 20-35 years of age | Experience level: first safari
Wonderful tour in Nairobi
From start to finish the tour operators were amazing. Very communicative, flexible, and during the tour they were knowledgeable, friendly, and skilled with navigating the national park. Wonderful experience overall!
Email Domel Grewal | 65+ years of age | Experience level: first safari
Every thing was perfect 👍
Everyone and everything was extremely good
I couldn’t have asked for more 👍🙏
EE
Email Igor | 50-65 years of age | Experience level: first safari
The best tour operator.
Excellent service, reliable comfortable transport and the most experienced drivers/guides.
HU
Email Laszlo Pa | 35-50 years of age | Experience level: first safari
The organizational work is done well
We paid for a 5-day safari, but others in the minibus paid for 7 days. The first 4 days were together and we said that we would not go further to Amboseli National Park. After a frightened look, the driver called and found out that my family was being taken by another car.
We received special help in buying train tickets and getting to the train station.
I hope to see you again!
The national parks are wonderful, they exceeded all my expectations. Fantastic adventure, and we got an extra experience for free: Getting stuck in the mud with a minibus.
NL
Email Ian | 20-35 years of age | Experience level: 2-5 safaris
Great experience and amazing nature. Communication could be a bit better.
We had a very satisfactory experience during our 8 day tour that included Masaai Mara, Tangarire, Serengeti and Ngorongoro. The safaris were amazing. Although we opted for the budget tour, we were surprised a few times with upgrates in our accomodation. Food will not be a highlight of this trip as it's not usually not very varied.
The guides drove us around the parks and they make a huge effort to show us all the animals. They would always stop if you ask for and wait for you to take pictures. However, they not always provide a lot of information about the animals all the organizational details. They mainly focus on driving and show us the animals.
In general the tour was very well organized and everything worked out, but the communication could be a bit better. Bienvenido mixes a couple of other tour operators, which was not clear to us, so a few times we didn't fully know where to go or who to follow. We also didn't have enough information of the logistics to move around and we had some last minute changes, although we understand that it's not easy to put such a trip together. We have to say though that Kennedy answered all of our emails and messages straight away and was very helpful.
AT
Email Susanne | 35-50 years of age | Experience level: 2-5 safaris
They organite well for you
The communication went very good, they organize everything for you. Although you have to be prepared for some little changes in itinery, but nothing tragedic. They try everything for you.
PL
Email Maciej | 20-35 years of age | Experience level: 2-5 safaris
Eye-opening
We went on a 3-day safari from Nairobi to Amboseli and Tsavo, to finish off in Diani. What an unforgettable adventure it was!!! Starting with the unique nature and the absolute beauty of the wildlife, and finishing with the terrific guide Nico who’s experience, sense of humour and kindness greatly facilitated our satisfaction, and ended up as a top highlight of our trip to Kenya. Benvenido was always very responsive, facilitating and super pleasant to deal with, so thank you for that! If we ever to go back again, it must be with you and Nico! Thanks so much:)
GH
Email Leila | 20-35 years of age | Experience level: 2-5 safaris
Poor management, lack of flexibility but great guide
Before confirming our tour with Bienvenido Kenya Tours and Safaris, I made sure to ask explicitly if the place we were going to stay at was the one I had mentioned, even sending a link for reference. To our surprise, the camp they confirmed via email had nothing to do with the one I had asked about. They offered us another camp for a much higher price. We suggested splitting the additional costs, but they refused.
I don't think they intended to scam us, but their lack of flexibility and taking responsibility for their mistake left a bad taste. However, the two employees we dealt with remained polite, but it was not their call to make things right. I blame the director/CEO who didn't want to discuss the matter at all or take any final accountability despite recognizing their mistake.
On a positive note, Nico, our guide, was fantastic. He knew a lot, was happy to answer questions, and was just a really nice person to spend time with during those two days.