Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 122
  • 4 star 12
  • 3 star 5
  • 2 star 5
  • 1 star 6

Sort By: Date Most Helpful 1-10 of 122 Reviews
giulia francesca   –  
Italy IT
Visited: October 2025 Reviewed: Nov 5, 2025

Email giulia francesca  |  20-35 years of age  |  Experience level: first safari

Professional, reliable, and passionate — they made our safari unforgettable!
5/5

Our 7-day, 6-night safari from Nairobi to Mombasa — visiting Masai Mara, Lake Nakuru, Lake Naivasha, Amboseli, and Tsavo — was truly the trip of a lifetime.
We were lucky to see so many animals up close and enjoy breathtaking landscapes every single day.
A huge thank you to our incredible driver and guide, Jackson, so experienced, kind, and passionate about his job. He made every moment special, always taking care of us and sharing his deep knowledge of wildlife and Kenya.
Everything was perfectly organized, exactly as promised, with excellent service and great attention to detail.
We’ll never forget this experience and we can’t recommend it enough.

Asante sana, Kenya we’ll be back!

Simon Helyar   –  
United Kingdom UK
Visited: October 2025 Reviewed: Nov 2, 2025

Email Simon Helyar  |  35-50 years of age  |  Experience level: 2-5 safaris

An unforgettable safari experience
5/5

From start to finish, our experience with Bienvendo Tours was absolutely fantastic. Communication was excellent right from the outset, every question was answered promptly and clearly, and all arrangements were handled seamlessly. The value for money was outstanding, and every detail of our trip was perfectly organized, including smooth and stress-free transfers.

The accommodation was amazing. Each evening we enjoyed delicious food while overlooking a watering hole, watching elephants play and hippos bathe, a truly magical experience for our whole family.

Our guide, Gedaliah, was exceptional. He was incredibly knowledgeable, friendly, and attentive to all our needs, even making sure our two daughters (aged 9 and 11) were comfortable with plenty of stops along the way. His passion for the wildlife and environment made every moment of the safari even more special.

We can’t recommend Bienvendo Tours highly enough. It was the perfect family adventure, and we will definitely be booking with them again, and requesting Gedaliah as our guide

Ariadna   –  
Spain ES
Visited: September 2025 Reviewed: Oct 23, 2025

Email Ariadna  |  20-35 years of age  |  Experience level: first safari

Profesional
5/5

Professional agency — we booked and paid the deposit. Two weeks before the trip, we had to cancel for health reasons. The agency (Kennedy) was understanding at all times and refunded our money. Truly professional — when we’re able to take the trip in the future, we’ll definitely go back to them. 100% recommended.

Fiona   –  
Australia AU
Visited: September 2025 Reviewed: Oct 21, 2025

Email Fiona  |  35-50 years of age  |  Experience level: over 5 safaris

Masaai Mara is beautiful - book at least the 3 day tour
5/5

I booked the two day budget tour (starting and ending at Nairobi) and it was not enough time to experience Masaai Mara - highly recommend booking at least 3 days to get one full day safari in Masaai Mara. On the first day of the tour, we spent a long time waiting for the company to sort out the seating arrangements for everyone in each of the 4 x 4 land cruiser/van (there were three vehicles). We ended up in the van with a pop-up roof which was fine (but we were originally sitting in the 4 x 4). The ride to Masaai Mara was fine, we got there after a few hours and were able to have a fantastic evening safari (our driver was great!). Please note that we had a brief lunch stop (15 mins from memory) along the drive, it was not as per the itinerary where they said we'll have lunch at camp.
The next day, the morning safari ride was only 2 hours long because they said we have to be back at the main gate to switch to the van to go back to Nairobi. On the itinerary, it says drive back to camp for breakfast after the morning safari but we had to pack our bags in the van before the safari as we were not coming back to camp. After the safari, it took us at least 8 hrs to get back to Nairobi because we had to switch to 2 different vehicles (three all up), which was a giant time waster as we had to wait around (it took us 8 hrs from Masaai Mara to Nairobi).
We stayed at Miti Mingi Eco Camp, which was not great. The bathroom attached to the tent smelled and was not in the best condition. The roof of the bathroom was also not netted off so there were a lot of mosquitos in the bathroom waiting for us. The shower was also not great, the water was really hot so we could only shower with a trickle of water to avoid the scalding water. I'm glad we only booked for one night at that accommodation. I would suggest a mid range accommodation or the Jambo Mara lodge if possible. We have stayed at other permanent tented accommodations (e.g. near Kruger Park, Okavango Delta, etc) and the condition of Miti Mingi Eco Camp was the worst.

Aleksei   –  
Germany DE
Visited: September 2025 Reviewed: Oct 8, 2025

Email Aleksei  |  50-65 years of age  |  Experience level: first safari

Everything was amazing
5/5

Amazing Kenya Safari Adventure! ⭐⭐⭐⭐⭐

My recent 7-day safari in Kenya was absolutely unforgettable! From the moment we left Nairobi to explore the Maasai Mara, Lake Nakuru, Lake Naivasha, and Amboseli, every day was filled with incredible wildlife experiences and breathtaking landscapes.

Highlights of the trip included witnessing two lionesses skillfully hunting a young warthog, seeing a curious baby giraffe approach me just a few meters away, and spotting five cheetahs in Amboseli, which were even larger than the ones I had seen in Maasai Mara! The safari guides were knowledgeable and attentive, making sure we felt safe while getting the most out of each park.

Beyond the wildlife, I loved the serene landscapes, sunsets painting the savanna in pink and dark red hues, and the peaceful moments near the lakes. The combination of nature, adventure, and cultural encounters made this journey truly special.

I highly recommend this safari for anyone who wants to experience the raw beauty of Kenya, get close to wildlife, and create memories that will last a lifetime!

Dinesh Ghiya   –  
United States US
Visited: September 2025 Reviewed: Oct 4, 2025

Email Dinesh Ghiya  |  65+ years of age  |  Experience level: 2-5 safaris

Extremely enjoyable safari trip
5/5

My partner and I recently returned from a safari in Kenya and Tanzania, and we had an absolutely wonderful time! The trip exceeded our expectations and created memories we will cherish forever.
​A huge part of this success was our guide and driver, Walter, who was truly exceptional. Walter went above and beyond to ensure we saw the animals in every part of the parks. His extensive knowledge of the wildlife and the terrain, combined with his dedication to giving us the best viewing opportunities, was simply outstanding. We felt incredibly comfortable and safe with him throughout the journey.
​The entire trip was managed flawlessly. Everything was done in a professional and timely manner, which allowed us to relax and fully enjoy the experience without any worries.
​Food & Accommodation:
The food throughout the safari was very good, often featuring a variety of delicious meals that were perfect after a long day of game drives. The accommodations were, for the most part, very nice and provided a comfortable place to rest. The only minor critique is that the accommodation in Arusha could have been a little better compared to the high standard set everywhere else.
​Overall, this was an unforgettable safari adventure. We highly recommend this company and, especially, guide Walter for anyone considering a trip to Kenya and Tanzania!

Juan Andres Bello Perez   –  
Colombia CO
Visited: September 2025 Reviewed: Sep 30, 2025

Email Juan Andres Bello Perez  |  20-35 years of age  |  Experience level: first safari

Booking this safari was the fulfillment of a dream we both shared, a once-in-a-lifetime experience.
5/5

Booking this safari was the fulfillment of a dream my fiancée and I always shared, and everything turned out absolutely perfect. From the clear and friendly communication, the excellent service, and the great value for money, to the reliability and the unforgettable tour itself — it was beyond our expectations.

A special mention to Thomas, our driver and guide, who was simply amazing, to Jeffry, who helped us so much and truly made the whole experience the best it could be, and to Kennedy, who guided us through the booking process and made sure our reservation and details were perfectly taken care of.

We couldn’t be more grateful for this once-in-a-lifetime journey.

Esther   –  
Belgium BE
Visited: September 2025 Reviewed: Sep 19, 2025

Email Esther  |  20-35 years of age  |  Experience level: 2-5 safaris

Great tour operator
5/5

We had a great safari experience in Amboseli, Tsavo West and Tsavo East. We saw a lot of animals and stayed at really nice hotels. The guide was always perfectly on time and did a great job spotting all the animals. All of this for a competitive price.
The communication with the tour operator was very good, my emails were always immediately answered.
Would recommend!

Barbara   –  
Germany DE
Visited: August 2025 Reviewed: Sep 16, 2025

Email Barbara  |  50-65 years of age  |  Experience level: first safari

Once-in-a-lifetime experience: 5-day safari in Tsavo East+West plus Amboseli
5/5

We (2 persons) have started to plan our safari only a few weeks before departure and luckily detected safaribookings.com; received offers that matched the indicated fix dates and rough ideas.
All offers really sounded good and reasonable and we received them very quickly.
We went on with the offer by Bienvenido tours and did not regret. The communication went well, we were picked up on time, our tour guide Michael spared no effort to give us the best possible experience in terms of game sights.
A really nice trip!
If there is anything I would suggest to improve, it would be: enable a higher partial amount to be paid by credit card in advance (instead of cash).
Guide Michael is to be recommended!

Julia   –  
Italy IT
Visited: August 2025 Reviewed: Sep 2, 2025

Email Julia  |  20-35 years of age  |  Experience level: 2-5 safaris

Great Experience !
5/5

Our guide Michael was fantastic, he led us to discover the ins and outs of the national parks and told us so much about the animals while in the park and about Kenyan culture and history during our drives. He was very engaging, always on time and most importantly always with a smile.

Our three days were full of excitement, adventure and wonderful animals and views.

I absolutely recommend !

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 122
  • 4 star 12
  • 3 star 5
  • 2 star 5
  • 1 star 6
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