One of our experienced guide and staffs
Bienvenido Kenya Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $100 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email John | 50-65 years of age | Experience level: 2-5 safaris
They reduced program without warning
After we paid them, they told us they would not do the game drive in the morning of the last day, because 2 months ago the government increased the price of the park entrances. It feels like a scam.
DE
Email Dusan | 20-35 years of age | Experience level: first safari
Don’t go please with them! SCAMMERS !
Please skip this agency!! SCAMMERS !
My worst experience. I booked 5 days Masai Mara with Amboseli, and when i arrive in Nairobi they pick me up then said that they don’t have that tour now ( day before they said that they have).. and they didn’t care about that mistake, I didn't even get an apology, so I was forced to agree to go to something I didn't book , different 5 days trip. When we finish that conversation i sat in the car to start that tour, on the way to safari, after 1 hour i got weird messages and calls on my kenyan number from local numbers and messages like “f*ck yourself, stupid” they called me next two days when i was on my safari trip, and i block them, and just people from this agency know my number! Because i bought my sim card on airport on same date, when i arrived in Kenya! I felt unsafe as a tourist, because you don’t know who to ask because the same Agency organize that to me! When we finish that tour after 5 days they were supposed to drive me back to my hotel/airport for free. When we arrive back to Nairobi the girl who told me that “i have included transport, because if i book 5,6,7 days safari i have included transport” and now when we arrived she told me “no its not included (with laughing)” i have screenshots of our chat if someone don’t believe me. So i was very angry and i went alone back to my hotel with some street taxi because i saw that this agency is playing with tourist. Also for example “Naivasha” its just transport to the place, you have to pay 35-50$ for boat tour or walking, without paying that you cannot enter. Aware that they made a big mistake at the beginning (because i paid expensive ticket to kenya and i didnt see Amboseli what i wanted) and instead of correcting it, in the end they turn out to be even bigger scammers until the end , and I didn’t get a single apology for all of that. I really like Kenya and it was my dream place to visit but this is very sad, if you want to enjoy in beautiful Kenya skip them and find a serious agency who respect their guests.
(Driver James was very nice and kind and i recommend him) but agency is horrible, they don’t deserve more tourists. I have a proof for all of that what i wrote. I booked with this “Bienvenido tours” and when i text the number from email they said “Purity” is name of agency, so they are maybe connected. Be careful.
Reply from Bienvenido Kenya Tours and Safaris
Posted on Mar 29, 2023Hi Dusan,
Thank you so much for your safari feedback and thanks again for choosing to travel with us.
We are very sorry to hear this from you and its very unfortunate. Our mission is always to offer a memorable safari to all our customers regardless of their budget. As we normally don't offer 5 days group safari covering Masai mara and Amboseli only (unless on a special request in which the safari will be customized to private) For 5 days group joining safari it covers Masai Mara Lake Nakuru and Lake Naivasha and this was the available option which we gave you, but you said your budget was too low or be offered the safari as complimentary which was not possible to us.
For the messages remember, you didn't share your local number with our team we only had your international telephone number, but you received the messages in your local number, kindly share the numbers which were sending you the messages for the further action.
We look forward to host you in future.
Email Ron | 35-50 years of age | Experience level: over 5 safaris
Money makers only profit oriented
These guys are just money makers. Did the one night safari trip and it was ridiculous. Arrived way too late at the park so we had only 2h game drive. Slept in a tent which doesn’t even has a light switch. You had to screw the bulb to switch on/off the light. Then morning game drive was also just 2h saying the driver needs to be on the road back to Nairobi by 9am. Maybe for unexperienced Tourists fun but I have lived in EA for more than 4 years and did many safari before. This was mos def the worst of all. They just make a lot of profit saving every shilling they can regarding service. Food was cheap local food (rice, beans, posho, goats meat) and all other services also ridiculous. The game drive was also only very semi professional. Anyway if you want local African experience, go for it but the price is definitely way to high for what you get.