One of our experienced guide and staffs
Bienvenido Kenya Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $80 to $260 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
NL
Email Ian | 20-35 years of age | Experience level: 2-5 safaris
Great experience and amazing nature. Communication could be a bit better.
We had a very satisfactory experience during our 8 day tour that included Masaai Mara, Tangarire, Serengeti and Ngorongoro. The safaris were amazing. Although we opted for the budget tour, we were surprised a few times with upgrates in our accomodation. Food will not be a highlight of this trip as it's not usually not very varied.
The guides drove us around the parks and they make a huge effort to show us all the animals. They would always stop if you ask for and wait for you to take pictures. However, they not always provide a lot of information about the animals all the organizational details. They mainly focus on driving and show us the animals.
In general the tour was very well organized and everything worked out, but the communication could be a bit better. Bienvenido mixes a couple of other tour operators, which was not clear to us, so a few times we didn't fully know where to go or who to follow. We also didn't have enough information of the logistics to move around and we had some last minute changes, although we understand that it's not easy to put such a trip together. We have to say though that Kennedy answered all of our emails and messages straight away and was very helpful.
GH
Email Leila | 20-35 years of age | Experience level: 2-5 safaris
Poor management, lack of flexibility but great guide
Before confirming our tour with Bienvenido Kenya Tours and Safaris, I made sure to ask explicitly if the place we were going to stay at was the one I had mentioned, even sending a link for reference. To our surprise, the camp they confirmed via email had nothing to do with the one I had asked about. They offered us another camp for a much higher price. We suggested splitting the additional costs, but they refused.
I don't think they intended to scam us, but their lack of flexibility and taking responsibility for their mistake left a bad taste. However, the two employees we dealt with remained polite, but it was not their call to make things right. I blame the director/CEO who didn't want to discuss the matter at all or take any final accountability despite recognizing their mistake.
On a positive note, Nico, our guide, was fantastic. He knew a lot, was happy to answer questions, and was just a really nice person to spend time with during those two days.
CA
Email Megan | 20-35 years of age | Experience level: 2-5 safaris
Chaotic and not according to plan
Would absolutely not recommend doing a shared tour with this company or its sister companies.
Whatever company you book with (there’s a large number of them under the same umbrella), it doesn’t seem to matter, they all send you off with drivers where you’ll be flip flopped to different groups and drivers every day based on where they can fit you. Everyone in the groups were given different itineraries that were never followed. Usually you picture joining a shared tour where you and the other few passengers all get on the bus doing the same itinerary, for the most part. But no. I felt bad for the drivers having to juggle so many ppl with different plans and most ppl were frustrated as they didn’t get to do the itinerary they were given, and the drivers have to deal with all the frustrations when it’s not them who planned everything so poorly. And it got annoying being moved constantly to different vehicles and groups, sometimes twice a day, or waiting so long in roadside stop places to meet with other vehicles to switch passengers.
Your itinerary will change from what they tell you, and when you inquire about it they just say too bad you’re on a shared tour, no flexibility. Also they just seem to put random things in the itinerary that they must know are untrue. Like a few times writing “you will arrive at your next hotel in time for lunch”, yet the drive is double that time and lunch is on the road and we don’t arrive till evening. Unless the driver takes much longer routes than needed due to dropping different passengers off places etc. either way, receiving accurate info in the itinerary should be made a priority. Itinerary said arriving in Nakuru hotel in time for lunch then evening game drive. We didn’t even make it in time for game drive, and arrived at hotel at 7:30pm. No possible way with the route we took would we have made it in time for lunch at hotel. We left Masai around 8am. It also says this about amboseli but we didn’t leave till late morning and arrived at 7pm. And it said game drive in amboseli in afternoon yet we got no drive. Just drop to hotel. When I asked they said we’d make up for it by doing drive on last morning, since we paid $60 park fee, yet the “drive” was just racing from gate to gate lasting an hour and barely stopping for animals we briefly saw in our speedy exit.
They pack the vans to the max, despite website saying max 7 pax. It’s so cramped and sweaty, there’s not enough room for everyone to see out at the same time to see the animal sightings. So some will sit while others sweaty armpits are pushing into your face. One will sit in front with driver so not even having the option of standing to see out the pop up roof. The only way I’d do a shared tour again would be if the company guaranteed max 6 passengers.
The 12 hour days in the van are not ideal. Most lodges and everywhere I went in SA was sunrise, and sundowner drives. Leaving you some nice time at the lodge to rest and enjoy lunch. Even if your itinerary says different (like mine did), you will be doing 12 hour drive and not returning to lodge mid day. Mid day is so hot so it’s sweaty in that van with 8 ppl and the animals are often not out in the open when it’s that hot mid day.
There were a small amount of ppl I talked to on the trips that were happy with the way they organized. Well maybe not happy but they just were chill and didn’t mind. So if you’re very easy going and don’t really care about sticking to the itinerary provided, and don’t mind the constant change ups, and aren’t picky about personal space in the van and better viewings, then it would be fine for you! I know some backpackers and travellers who aren’t fussy and it would work out great for. I’m just not one of those people, as were many ppl on the trips. In one of the instances where we had to leave our vehicle to join another group as ours had to drive half the group elsewhere, we got into a Jeep. That was a much more comfortable vehicle, so I’d definitely recommend spending the extra to go in one of those.
DE
Email Sharmila | 35-50 years of age | Experience level: first safari
Once in a lifetime safari experience
We recently did a 7days safari starting from Nairobi covering Maasai Mara 2N- Lake Nakaru 1N- lake Naivasha/Amboseli 2N- Tsavo east 1N with drop off at Diani Mombasa. It was a lifetime experience. Our driver Mutemi was highly experienced and a nice friendly guy. He made sure we had maximum spotting and fun at the same time. We were able to see all the big 5s and a lot more. Our favorite at the end was definitely Masai Mara, it was truly exceptional but the other parks could be better in other times of the year. We went after the rainy season so Amboseli and Tsavo was quite empty. Overall would definitely recommend this company to others, they are reliable, can tailer fit your safari package as per your needs and budget and give you the best experience to take home.
US
Email Denise | 50-65 years of age | Experience level: first safari
5 Day Adventure
The customer responses when we first contacted Bievenido were fast and informative. We knew exactly what to expect as far as accommodations. they picked us up from our Air BnB and dropped us at our airport at the end. We had excellent guides who found the animals and educated us about them. It was the experience of a lifetime and we highly recommend them to anyone, even families with kids.
BY
Email Aliaksandr | 35-50 years of age | Experience level: first safari
The magical safari
In August 2023, my wife and I decided to go on safari to Kenya. When planning a trip, we contacted several companies and chose Bienvenido Kenya tours and safaris from all of them. When booking, the company manager always answered our questions in a timely and detailed manner. We chose a 6 day group safari to visit the Maasai Mara, Narusha and Ambosele. We needed to adjust the tour program and return not to Nairobi, but to the border with Tanzania. Company representatives agreed to this without any problems.
The safari was organized at a high level. Driver Paul deserves special thanks. Not only is he a good driver, but he is also an excellent guide. We traveled in a comfortable minibus with all-wheel drive and a pop-up roof. We had no problems passing obstacles in the parks, and on the route between the parks we moved very quickly and comfortably. We were able to see all the big five, getting up close to lions, giraffes and elephants. Paul always chose convenient stops for opportunities to photograph animals. And most importantly, everything was organized in a timely manner and without delays, which is not always the case in Africa.
Despite the fact that the tour was inexpensive, the company Bienvenido kenya tours and safaris booked accommodation for us in good camps and hotels. The food was organized perfectly. There was fresh and tasty food everywhere.
We definitely recommend Bienvenido kenya tours and safaris for safaris.
IT
Email stefano | 20-35 years of age | Experience level: first safari
PERFECT SAFARI
Perfect safari experience. We visited a lot of place in 6 days. The distances in Kenya are very long and you will pass a lot of time for a tranfer by a car between the different park but to be the first time in Kenya was important to visit the highest numbuer of place possible. I also to say that durign our car tranfer we saw the real kenya and a lot of smal characteristic towns
Our guide Ged was very kind e professional
CA
Email Jaysen Alex | 20-35 years of age | Experience level: 2-5 safaris
Life Time Trip To remember- 6 days to Masai Mara, Lake Nakuru & Amboseli
My wife and our 1 year old son booked 6 days Safari with Bienvenido Kenya Tours and Safaris to Maasai Mara, Lake Nakuru and Amboseli. We had the best guide ever, Allen. He took us in our 6 day safari giving us a lot of background on his Maasai origins and the tribe. He was very patient with us and super friendly! We had the best time thanks to him, also we managed to see all the famous big 5 plus other animals, thanks to his knowledge and willingness to make us have a great experience! We also did the hot air balloon safari ride and it was amazing! It is totally worth the money and the early wake up! We have already recommended this 6 day safari to all our friends! We highly recommend the package to any other visitor. Thank you so much Bienvenido.
Great Round-trip Kenya and Tanzania
Fantastic experience! We watched the big 5 and many more animals. It was a rough travel because of the roads!
SI
Email Peter | 20-35 years of age | Experience level: first safari
Unforgettable 8-day tour from Nairobi to Watamu with Daniel
We booked a 7 day private tour from Nairobi to Mombasa and added an extra day to visit Tsavo West en route, thus making it an 8 day tour of Masai Mara, Nakuru, Naivasha, Amboseli, Tsavo West and Tsavo East. Purity was great in organizing everything from day 1. We opted for a 4x4 jeep and budget accommodation, which was more than adequate, especially tented camps in Masai Mara and Amboseli and the lodges in Tsavo West and Tsavo East which simply took our breath away.
Special thanks goes to our driver guide Daniel, who made our journey really unforgettable. Punctual from day one, his timing for departure and arrival times across different destinations was impeccable, he was fearless on the road and we were really impressed how he made sure our 4x4 was in good condition every day, by checking tire pressure and drivetrain after every park - making sure the vehicle was clean and in good condition throughout our cross-country trip. He is someone you can trust to keep you safe even when the aggressive elephants of Tsavo come too close, showing his qualities as an experienced guide. His knowledge of animal species and their behavioral patterns was really impressive and he really put in an effort to make sure we see the Big 5 and much much more. We would definitely do it again, next time maybe visiting less parks and staying longer in each. Until next time, Bienvenido and Daniel!