As you see ( Serengeti National Park )
RajaTours Tanzania
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $500 per person per day (USD, excl. int'l flights)
Reviews
TH
Email yawee | 35-50 years of age | Experience level: first safari
very bad
I had a very disappointing experience with Rajatours (Tanzania side). The coordination was extremely poor from the start — our itinerary was changed almost every day without clear communication. Hotels were consistently downgraded from what was originally promised. The package was supposed to include all meals and drinking water, but that was not the case. We barely had any drinking water during the day, and on some evenings, dinner was not provided at all.
What made things worse was the lack of transparency. We never knew which hotel we were staying in until late in the day, and they were always of lower quality than agreed upon. The worst part of the trip was when our group of six was moved from a proper safari vehicle to a small, cramped car simply because no guide was needed that day. Four of us had to squeeze into the backseat with our luggage on our laps — it was completely unacceptable.
This was not the standard we expected or paid for. Rajatours needs serious improvement in communication, logistics, and customer care. I would not recommend this experience to others unless the company takes meaningful steps to improve its service.
Reply from RajaTours Tanzania
Posted on Aug 13, 2025Dear Yawe
Was good to host you with your friends ( 6 people ) as according to the plan of 9-day mid-range accommodations safari Kenya and Tanzania out of 8 nights we managed to book 6 nights ( as we agreed from the itinerary) and you stayed. The first day accommodation in Serengeti ( Serengeti Simba Lodge) was a 4-star accommodation and we booked it as last minute because to shorten the distance, you arrived to the border at Late and it could not be possible to be inside Serengeti at that time because the Mara Lodge was far to the border. Out of the plan you discussed with the guide about possibility to see the Rhino because you didn't be able to saw them in Ngorongoro ( was not our problem, it is a nature ). I paid extra cost to take you to different and costful park ( Mkomanzi National Park ) to see the Rhino, though we took a Noah because was one way transfer and luggage were drop off in Moshi and the rest of trip was ok. I gave the multiple options for hotel in Moshi and they choosed the Luxury ( Lamama hotel ) We paid for the hotel and all meals in Moshi with receipt and you paid only for luxuries drinks.
We were committed for the changes and ensure everything goes well per itinerary. out 8 accommodations from the itinerary we managed to get 6 while 2 were Serengeti Simba Lodge ( substitute of Serengeti Wild camp ) and Ngorongoro safari Lodge to Lamama Hotel to shorten the distance and easy chance to see Rhino.
Sometimes reservations messed up ( due to peak seasons complications ) but we are always committed to ensure services at the best. We are working for the weakness and doing better
TH
Email Suki | 35-50 years of age | Experience level: first safari
Bad experience think twice book with Rajatour
Disappointing Experience – Poor Organization and Lack of Transparency
I booked a 9-day, 8-night trip to Kenya and Tanzania for a group of 6 people, and partially paid the deposit since February. The package was supposed to include all accommodations and meals throughout the trip. While everything in Kenya went smoothly, the experience in Tanzania was extremely disappointing.
• On the day we entered Tanzania, I was suddenly informed by RajaTour (the operator) that all our previously selected and confirmed hotels had been changed — without any prior notice. I was only told after we had already arrived in the country.
• The guide was unexpectedly switched to a new person who seemed confused and unfamiliar with the route. It took us 1–2 hours just to find the hotel on the first day.
• The hotels were downgraded, with the excuse that our original 4-star hotels were “fully booked”, despite our early reservation and deposit.
• For the last two days, the vehicle was changed from a proper 4x4 safari car to a small Toyota Noah — again, without any prior agreement. Not ideal for a safari trip, especially when traveling with luggage.
• On the final night, we were suddenly told that dinner was not included, despite the package clearly stating that all meals were covered.
I had to chase and negotiate with the operator every single day just to get the basics of what we had already paid for. It was exhausting and took away from the experience.
If you’re planning a trip and want peace of mind, I would suggest not to book with Rajatour.
This should have been a memorable and enjoyable trip — instead, we were left frustrated and disappointed. For the price we paid, we certainly didn’t deserve this kind of treatment.
Reply from RajaTours Tanzania
Posted on Aug 13, 2025Dear Suki
Was good to host you with your friends ( 6 people ) as according to the plan of 9-day mid-range accommodations safari Kenya and Tanzania out of 8 nights we managed to book 6 nights ( as we agreed from the itinerary) and you stayed. The first day accommodation in Serengeti ( Serengeti Simba Lodge) was a 4-star accommodation and we booked it as last minute because to shorten the distance, you arrived to the border at Late and it could not be possible to be inside Serengeti at that time because the Mara Lodge was far to the border. Out of the plan you discussed with the guide about possibility to see the Rhino because you didn't be able to saw them in Ngorongoro ( was not our problem, it is a nature ). I paid extra cost to take you to different and cost ful park ( Mkomanzi National Park ) to see the Rhino, though we took a Noah because was one way transfer and luggage were drop off in Moshi and the rest of trip was ok. I gave the multiple options for hotel in Moshi and they choose the Luxury ( Lamama hotel ) We paid for the hotel and all meals in Moshi with receipt and you paid only for luxuries drinks.
We were committed for the changes and ensure everything goes well per itinerary. out 8 accommodations from the itinerary we managed to get 6 while 2 were Serengeti Simba Lodge ( substitute of Serengeti Wild camp ) and Ngorongoro safari Lodge to Lamama Hotel to shorten the distance and easy chance to see Rhino.
Sometimes reservations messed up ( due to peak seasons complications ) but we are always committed to ensure services at the best. We are working for the weakness and doing better