Classic Journeys Africa
- Located In:
-
United States
- Size:
- 10-20 employees (Founded in 2010)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $280 to $600 per person per day (USD, excl. int'l flights)
Reviews
DK
Email Kasper | 50-65 years of age | Experience level: first safari
Very kind and knowledgable, with great personality
Great service. Flexible. Very clever and kind guide.
Adjusted schedule to include a visit to local Church on Christmas, with short notice. Lots of fun and good times.
Email Marilyn | 65+ years of age | Experience level: first safari
Poor follow up and customer service
We traveled to Africa this fall and booked a portion of our trip through Classic Journeys Africa. Unfortunately, due to unexpected civil unrest in neighboring Tanzania , our itinerary had to be cut short for safety reasons.
I want to begin by saying that the part of the trip we were able to complete was truly wonderful. The accommodations, guides, and experiences arranged by the company were excellent, and during the trip itself everything was handled professionally.
However, the experience since returning home has been extremely disappointing.
Because significant portions of our trip were canceled, we were assured that refunds would be issued for the unused services. Since then, communication has been inconsistent and largely unresponsive despite multiple follow-ups over several months. While we have received repeated acknowledgments that refunds are owed, no reimbursement has been received to date.
We fully understand that unforeseen events such as political instability can complicate travel logistics, and we approached this situation with patience and understanding. What has been frustrating is not the disruption itself, but the lack of follow-through and clear communication afterward.
Based on our on-the-ground experience, this company is capable of delivering an excellent travel experience. However, their post-trip customer service and handling of financial commitments have fallen far short of expectations.
Future travelers may want to ensure refund policies and communication expectations are clearly documented before booking.
We sincerely hope this matter will still be resolved.
AR
Email Juan | 20-35 years of age | Experience level: first safari
Godrik is a very good guide, he has a very good energy and good guide! Very recomended
It is very recomended, you have beatiuful views and incredible animals. If you can choose the guide, choose for Godrik