Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 204
  • 4 star 14
  • 3 star 3
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-3 of 3 Reviews
Peter Adeogun   –  
United States US
Visited: July 2019 Reviewed: Feb 22, 2020

Email Peter Adeogun  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Peter Adeogun and not that of SafariBookings.
Classic Overall my experience with Classic Journey was average.
3/5

Classic journeys needs to be more detail oriented.
We would get to the airport not knowing what airline we are flying, and have to call them last minute to find out.
They need to audit the hotels, they are doing business with on a regular bases. We were sent to Swahili hotel on the coast which is a dump!!! I would not send my worst Enemies to that hotel.
Tour guides were good, am not sure if it’s a wage issue or not but some tour guides had a body odor issue. The knowledge level of the tour guide was good.

Reply from Classic Journeys Africa
Reply from Classic Journeys Africa
Posted on Mar 4, 2020

Thank you for your feedback, and letting us know about the issue. We apologize that we did not meet your requirements during your July safari, we ensure to make our clients’ satisfaction and happiness are our key priorities.
In regards to the tour guide’s body odor, we do remunerate our staff before every safari as per the high industry standards we have set. We are afraid that this might be inaccurate information as all our guides are conversant and meet high hygiene and grooming standards.
In regards to the Swahili Beach Resort issue, we understand there was a misunderstanding between yourself and the hotel manager, however, the manager tried to resolve the issue. Swahili Beach Resort is one of the good resorts in South Coast as per the TripAdvisor. 791/ 971 clients who stayed there reviewed it as very Good/ excellent- 82% . (https://www.tripadvisor.com/Hotel_Review-s1-g656265-d1594102-Reviews-Swahili_Beach_Resort-Kizimkazi_Zanzibar_Island_Zanzibar_Archipelago.html)
We also inspect all hotel properties and get to sample their services before advising our clients to stay with them so as to make sure they meet our high standards.
We do apologize. Thank you very much we really hope to host you in the near future.

Ran   –  
China CN
Visited: September 2019 Reviewed: Oct 10, 2019

Email Ran  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Ran and not that of SafariBookings.
We expected more animal-watching
3/5

We booked 4 day trip to Masa Mara. According to the schedule, we will have afternoon safari on first day, full day safari on 2nd and 3rd day , morning safari on the 4th day. Below are our actual activities:
1st day: We arrive hotel at 2.30pm. Our guide arrange a walk near the hotel with the hotel staff for us from 4.30-6.00. We didn't go for the game drive as the schedule said.
2nd day: We went hot air ballon. After the breakfast of balloon, other company have their guide pick them us at the breakfast place. We have no one to pick us up. The ballon company ask us where is out driver we have no idea. They try to call the hotel and the driver but he can't get in touch with the driver. He was not at hotel by then. So the ballon company let us share the car with others. After send them back to their hotel, then send us back to ours. We arrive our hotel at about 12, our car was not at the hotel, nor the driver. We talk with another guide from Classic Journey, he said our driver told him we would like to start the game drive by 4pm which is never the plan. The driver back to hotel at about 12.30 and we had game drive 1.30pm - 5.30 pm.
3rd day: We departure about 6pm, had picnic breakfast & lunch and back about 4pm.
4th day: No game drive in the morning. Check out at about 8am and back to Nairobi.

Real Tremblay   –  
Canada CA
Visited: September 2019 Reviewed: Oct 7, 2019

Email Real Tremblay  |  65+ years of age  |  Experience level: first safari

The review below is the personal opinion of Real Tremblay and not that of SafariBookings.
In the end, satisfied with the overall expérience.
3/5

Lodging and food were appreciated. Landcruiser in Tanzania was way over it’s usefull and safe life i.e. So old that there were no headrests!
Guide Moses in Kenya very sharp and dedicated. Guide in Tanzania inexperienced and too eager to please all in party at once. Did not spot anything on his on.
Visit of Massai village turned out to be stressfull for all in party as we were submitted to pressure and intimidation by the villagers. They were after our money, all our money and gang-up on us after we were separated from each

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 204
  • 4 star 14
  • 3 star 3
  • 2 star 0
  • 1 star 1
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