Reviews

Sort By: Date Most Helpful Rating 31-40 of 102 Reviews
Alain Trembre   –  
Canada CA
Visited: January 2024 Reviewed: Feb 23, 2024

Email Alain Trembre  |  35-50 years of age  |  Experience level: first safari

Reliable Tour Agency, thank you Hermosa
5/5

It worth it to book with this agency when you are planning to visit Rwanda, we selected them among other tour companies in Rwanda, stress free, very accommodating,friendly, knowledgeable and they selected good lodges for us. We miss Rwanda already

Crispin   –  
Switzerland CH
Visited: January 2024 Reviewed: Feb 12, 2024

Email Crispin  |  35-50 years of age  |  Experience level: 2-5 safaris

Unique and personalized experience
5/5

Three-day safari in Akagera. The package offered suited our group. Coordination went smoothly right from the start.

This was the first time we'd tried night game and boat game, and we'll definitely do it again.

Above all, Hermosa Life is truly embodied by its guides. They are genuine, friendly, always looking to maximize your experience and accommodate your needs.

Blaise Miguel   –  
Canada CA
Visited: December 2023 Reviewed: Feb 9, 2024

Email Blaise Miguel  |  35-50 years of age  |  Experience level: 2-5 safaris

Reliable Tour agency in TZ
5/5

We were happy we selected this agency for our Safaris in Tanzania , we visited Tarangira park , Arusha city, Serengenti national park, we cannot say more about this agency the entire group were amazed about the country, service and especially we saw manu animals we expected. Zanzibar beach Nungwi we shall go back with our family soon next year . Thanl you Hermosa Company

Alec   –  
Australia AU
Visited: February 2024 Reviewed: Feb 9, 2024

Email Alec  |  20-35 years of age  |  Experience level: 2-5 safaris

Akagera and Volcanoes NP, Rwanda
5/5

Had a great time in Rwanda with Pacifique as our guide. He's got eagle eyes in the park to spot the animals and is very accommodating if you have any requests.
Great way to fit alot into a little time in Rwanda.

George Kent   –  
United States US
Visited: January 2024 Reviewed: Feb 2, 2024

Email George Kent

Superb
5/5

We booked this agency for our trip to see the Gorillas after our conference in Kigali; it was so lovely to meet the majestic creatures in real nature. We will definitely use your service again.

John   –  
United Kingdom UK
Visited: January 2024 Reviewed: Feb 2, 2024

Email John  |  65+ years of age  |  Experience level: 2-5 safaris

Perfect Rwanda/Gorilla Trip
5/5

After some research I decided on Hermosa for our Rwanda trip and I believe I made the right decision. From my first contact with them to being dropped off at the airport for our flight home Hermosa were excellent. Oreste was my first point of contact before he handed me over to senior consultant Yvonne. Yvonne responded instantly to any emails I sent and her enthusiasm was clear to see. The itinerary was fined tuned to perfection.
Just before our holiday Yvonne let me know exactly what the arrangements would be on arrival at Kigali Airport. We were met at the airport by Augustin our Guide. Straight away my wife and I felt at ease with him, we found him to be professional and knowledgeable but also a very warm hearted person who was extremely easy to get on with. He was an absolute delight.
Our trip consisted of overnight stay in Kigali, city tour, Genocide memorial then drive to Volcanoes National Park for 2 nights taking in both Gorilla and Golden Monkey Treks before returning back to Kigali for our flight home. Both treks were fantastic, far beyond our wildest dreams but the whole package was set up perfectly by Hermosa.
I would most certainly recommend Hermosa Life Tours and Travel to anyone looking for a professional company who look after you, put you at ease and have staff who are kind, caring and knowledgeable.

Vid   –  
India IN
Visited: January 2024 Reviewed: Feb 1, 2024

Email Vid  |  35-50 years of age  |  Experience level: over 5 safaris

Efficient and reliable
5/5

Went for the Gorilla trek in Volcanoes National Park. Communication with the team at Hermosa was swift and their team very professional. The trip went without any hassle. Our driver was very sweet and made sure we were comfortable all the way their and back.

They also arranged the Gorilla permit.

All in all excellent service.

Ellen   –  
United States US
Visited: January 2024 Reviewed: Feb 1, 2024

Email Ellen  |  50-65 years of age  |  Experience level: first safari

Wonderful trip with amazing guide!
5/5

Highly recommended tour operator with wonderful private guide! I originally contacted Hermosa Life Tours & Travel back in summer 20023, when I was first planning a January 2024 trip for two. Yvonne was very helpful and easy to communicate with (despite the time difference), providing multiple options with different activities and price points. Payment was easy and smooth (half up front via wire transfer and half either before you get there or once you land)--all laid out clearly.

We ended up choosing an 8-day option that took us to Akagera National Park, Volcanoes National Park (gorillas!), Lake Kivu, and Kigali--the parks/lake were spectacular, the drives between provided beautiful scenery and glimpses in people's lives (as much as you can see driving by), and the visit to the Genocide Museum in Kigali was moving and necessary. Because we wanted to see so much in such a short timespan, there was not much time to do stuff on our own--but that was a choice we made when we booked the trip and all of the activities we did were worth it (even when I was a little skeptical at first about one or two). There were a couple of changes made during the tour itself--one of the activities planned (a night boat ride) was cancelled due to external factors and replaced with a coffee farm tour and one hotel was replaced with another--but all that was communicated beforehand and smoothly handled. I did wonder about the hotel switch--I wasn't entirely clear what actually happened/caused the switch and the replacement hotel was adequate (very nice, helpful staff; so-so facilities), but not up to the standards of the others; this was the only hiccup in the entire trip.

Our guide, Patrick, was amazing and made the trip so much better! During the entire time we were with him--it was just my husband, Patrick, and I for long stretches of time--he was nothing but warm, knowledgeable, enthusiastic, and fun to talk with. He provided insights into what we were seeing, helped us spot/identify animals on the Akagera game drives, took care of all the logistical details (and was always exactly where and when he said he would be), and was a excellent driver (including during torrential rains on winding mountain roads). I can't say enough good things about him--if you read this, Patrick, thank you so much!

I have already recommended Hermosa to friends who are interested in visiting Rwanda. It was a once-in-a-lifetime trip for us--one we had saved for over years--and the team at Hermosa made everything easy, allowing us just to enjoy being in this beautiful country.

Laura   –  
Finland FI
Visited: January 2024 Reviewed: Feb 1, 2024

Email Laura

The review below is the personal opinion of Laura and not that of SafariBookings.
Nice safari, tour guide was not the best
3/5

You get what you pay: amazing safari with beautiful landscapes! Saw so many beautiful animals, dream come true! I attended alone as a woman and I felt safe the whole time. It was very easy to communicate with them in advance via email.

However, I would maybe choose another tour operator since my guide was not the best. Our car broke down during safari and the guide was not that informative about the situation. He didn't listen my hopes (only thing I asked was that could we be back at the hotel 5 pm, didn't work....). I think for over 400 euros you are supposed to get what you ask. Btw, I asked these beforehand via emai and then they said that 5pm is just fine, just communicate with the guide but that's not how it went...
All in all, there are many tour operators and all of them offer the beautiful scenery and animals so you are gonna get better guide somewhere else. :/

Paul Heinzmann   –  
Germany DE
Visited: December 2023 Reviewed: Jan 28, 2024

Email Paul Heinzmann  |  35-50 years of age  |  Experience level: first safari

Perfect
5/5

We booked Akagera trip in short time and this company was very responsive in every way and the team works hands in hands , from office to tour guides, they are amazing we can’t wait to have more adventures with this safaris company in Ruanda- Kudos to our phenomenal Tour Guide Patrick

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 101
  • 4 star 0
  • 3 star 1
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Hermosa Life Tours and Travel, not SafariBookings