Falcon Safaris
- Offices In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
Excellent short break at the Royal Livingstone Hotel
We booked direct from the UK and our booking, queries and transfer arrangements were handled promptly, efficiently with a professional and personal service. Our stay was outstanding. The service, room, food and all staff were, without exception, friendly, courteous and professional. We booked a white water rafting through the hotel which was incredible. Probably the most exciting thing we have ever done. An unforgettable experience overall. I would highly recommend every aspect.
20-35 years of age | Experience level: 2-5 safaris
Service was excellent from making the booking for the lodge and cruise. Very helpful
The communication and service was top notch for me, we were not disappointed at all with our lodgings and the sunset cruise. Our only disappointment was the delay in picking us up from the lodge, we were advised that our pick up time was 3.45pm but they only arrived at 4pm, but otherwise we were taken care of well. Will happily deal with them again.
DE
Email Anne | 50-65 years of age | Experience level: 2-5 safaris
A promise not fulfilled
Victoria falls are breathtaking and definitely worth the trip. The way to reach them needs carefull attention though. Being stuck in an airport for a full day, we have been initially supported by Falcon in a correct way. However, we got the promise in the bus, in front of other witnesses, that the safari day to Bostwana (which was cancelled due to shortage of time) would be refunded. Guess what, back home this was no longer the case. While Falcon Safaris seems to have been very responsive, this no longer existed when money was at stake, and we got no refund for hotel and not for the safari, while the later had been promised, otherwise we might have chosen to sacrifize the cruise on the river. I had paid in advance the park entrance. I can only recommend, pay the minimum in advance. It's when you have troubles that the average and the great can make a difference. The refusal for any further discussions was also disappointed.
Last point, not entirely disconnected to the experience on this trip and not the fault of Falcon Safaris: don't be foolish and pay more thinking you get safer with South African Airways. Worst experience ever: lost the luggage, delayed and missed the connexion without any apology, 4 hours, yes 4 hours of fight to get a boarding pass for the flight on the next day.
Reply from Falcon Safaris
Posted on Sep 20, 2014Dear Anne
Thank you for your feedback. I find it rather disappointing that you are writing us such a negative review despite all the efforts we made to assist you to make the most of your holiday when you missed your flight.
We had nothing to do with your flight reservations and as such had no control over you missing your connecting flight. We did however immediately jump to action, rearranged all your activities at very short notice and was able to re-schedule it in such a way that you were still able to experience all the activities you booked with us (including the Chobe Safari). Being high season in the area, this was no mean feat. I also offered to drive to the airport in Johannesburg to assist you in any way possible but you declined the offer.
I have no idea why you decided not to do the Chobe Full day safari, but since there was no reasonable reason for this, we refunded you 50% for this tour, even though we were under no obligation to refund you at all.
You also booked and paid for only two people for the elephant back safari while all three of you partook in the activity. We paid for the third person out of our own pocket, although you did not arrange this with us, nor did you pay us for this. We did this as a gesture of good faith, but this was obviously not appreciated.
The park fees we charged you was explained on several occasions, both on the phone and by email. Zimbabwe park fees (which is what you were charged for) are charged as legislated by government and it has to be paid if you want to visit these attractions, either by paying the operator in advance or at the point of entry. We make no money on this and it is paid over to park officials on a daily basis. You were charged park fees for the helicopter flight, tour of the falls (rain forest) and the sunset cruise in Zimbabwe. You partook in all these activities, so I really cannot comprehend why you are still unhappy about this.
As for a refund for the hotel - I have in my 20 years in the industry not dealt with a single hotel who will give you a refund because you missed your flight. I did however check with the general manager of the hotel, just to make sure and he told me exactly what I told you. I.e. they are not responsible for you missing their flight and their cancellation terms and conditions are clear. You should take this up with your travel insurance and/or the airline.
We also did not refuse further discussion about the entire issue. The matter was escalated to management, i.e. either the owner of Falcon Safaris or I and I asked you to please direct any further inquiries about this to either of us, rather than to the consultant who dealt with your reservations, as he does not have the authority to agree on refunds etc.
I hope this explains some of your concerns, although I already mentioned all of the above (excl the elephant safari) to you via email.
Feel free to email me if anything is still unclear and you have any further concerns.
Kind regards
Christel van der Merwe
Marketing Manager
Falcon Safaris
US
50-65 years of age
Transfer from Livingstone Airport to A'Zambezi River Lodge & back
The assistance we received with our transport to and from Livingstone Airport & A'Zambezi River Lodge was excellent. The assistance with the Visa process & transportation made border crossing from Zambia & Zimbabwe very easy. Thank you very much
50-65 years of age | Experience level: over 5 safaris
A complete service
I sent an e-mail to Falcon Safaris outlining my requirements & within a day they had confirmed all my requests. The transfers, activities (especially the White Water rafting from Bundu) were exceptional.
It was so easy & they contributed to an exceptional holiday.
US
35-50 years of age | Experience level: first safari
Great Experience
Everything was amazing. Drivers were on time and the tour guides very knowledgeable. We had great guides. I noticed that they were much more engaging that other companies that I saw.
65+ years of age | Experience level: over 5 safaris
We asked FS to reserve a room at The Gorges which they appeared to handle effectively.
We were bumped from The Gorges (they said they had been overbooked) despite us having a confirmed and paid reservation. Falcon offered us an alternative night at Vic Falls Hotel which we declined and accepted a much more expensive night at Khulu Ivory Safari Lodge. As we got short notice of this situation it was a hassle to provide proof of payment of the additional amount required. We enjoyed our stay at Khulu very much but were disappointed that we missed out on The Gorges.
65+ years of age | Experience level: over 5 safaris
not customer service friendly enough
I booked at Chobe Safari Lodge, when I arrived I was advised that I was booked into Chobe Bush Lodge, Not having been advised by Falcon, I thought I had made a Mistake in the booking. Fortunately it is next door to the Safari Lodge, with MUCH better rooms.
Five Star!
Here is a snippet from my journal. In summary this was a remarkable resort. I'd recommend it in a flash!
On our last morning at Victoria Falls the breakfast calm was shattered when a baboon leaped off the roof on to the veranda dining area and terrorized a man at a table. His fortunate wife had just left to make another pass at the buffet. The animal grasped for food off the mans table but he only succeeded in knocking dishes on to the floor before a waiter shooed him away.
The Zambezi Sun, our hotel, is ideally located, literally at the entrance to the National Park, which includes the falls. It's several acres with a series of two story hotel units. On our last day, right around six four zebra sauntered past our living room. Just up, I grabbed my pants and went out with photo equipment in hand. They were oblivious of my presence. This apparently is not unusual on our first evening a group of velvet monkeys went prancing by our unit. Giraffe and elephant are in the area, but I did not see any during our stay. We did see several gazelle as we arrived at the property that first evening.
We toured the falls our first evening. It was hot and the sun still intense at five. We took the main route across the "knife-edge bridge." The water flow was very disappointing, just a trickle; this was the end of the dry season in October. The path leads to a promontory overlooking the main falls area. The vista is spectacular even without the water flow. The drop-off is hundreds of feet, providing an excellent sphincter test! In the distance is the main bridge over the mighty Zambezi river linking Zambia with Zimbabwe.
On the middle of our three day stay we did a river cruise. The Zambezi is the fourth longest river in Africa we were told. The Nile, the Congo, and the ++. We had wanted to do the "African Queen," a larger vessel than seen in the Bogart movie. But, it was only available for the sunset dinner cruise, which was not of interest to us. How lucky for us as it turns out. The small boat, which would probably hold 12 or more, was large enough to seem safe. There was only one other couple, Ian & Esther--another story, so the boat was very fast and very maneuverable.
We started our adventure heading upriver. Within a quarter we came on a herd of bachelor elephants. There were 16-17 in the all male group. The captain pulled right up to them at the river bank as he told us to not worry, because they do not go into the water. Whereupon one and then three elephants entered the river just to our left. We moved on up the river a nod in a short while came on 5-6 hippos; they were grazing on the bank. As we moved closer they hurried off to one side into the river. From then on it was just eyes, ears and noses! There were many other species, most birds, one croc and a variety of fauna. Toward the end of our two hour jaunt we beached the craft and had a Picnic lunch with fried chicken, curried potatoes, some quiche and fruit for desert. Back on board we went bat out of hell down rapids to the hotel where we were dropped off. A magical day!
PT
35-50 years of age | Experience level: over 5 safaris
Competent Company.
Last August I went to Victoria Falls on vacation.Christel, from Falcon Safaris, managed my package tour and I'm delighted with her work.Friendly and professional, she accepted all my suggestions and showed me good solutions.
I stayed one night in Outlook Lodge, in Joanesbourg.Beautiful place and nice staff.I really appreciate François's hospitality.My staying in Victoria Falls was a dream.The Kingdom Hotel is a wonderful place with a friendly staff.Don't hesitate to ask for help, Falcon Safaris will be there for you.If you intend to travel I really hope you choose Falcon Safaris next time.