Falcon Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
50-65 years of age | Experience level: 2-5 safaris
Overpriced.
For what we received the charges were exorbitant--the room was not in order upon arrival, water not hot, pool hours limited so that once one returns from the cruise the pool was closed, cruise time was fine but the distance and information limited, family rooms sleep six but only four allowed (????), price was more upon arrival than quoted in the email. Sorry, but we won't be staying there again. It just wasn't worth the price.
Reply from Falcon Safaris
Posted on Apr 22, 2015Thank you for your feedback.
Please note that we are a travel agent and do not own or manage any of the hotels we deal with. We do however expect the highest standards from our suppliers and find this rather unacceptable as well as a pity that we end up with a negative review because of this! We will communicate with the hotel to try to make sure that this does not happen again.
Thank you again for traveling with us.
Regards
Christel van der Merwe
Marketing Manager
US
35-50 years of age | Experience level: first safari
Honeymoon trip to Victoria Falls
Everything was very well handled by Falcon Safaris, from the transfers to the itinerary of activities. We got to do everything we wanted to do while we were there...and then some!!
The staff was very friendly & helpful in making our trip truly a dream come true.
Also, we highly recommend the Victoria Falls Hotel, as it was the perfect venue for our Honeymoon!!
35-50 years of age | Experience level: first safari
a forgettable, wonderful experience
From the time of booking there was very good communication with the staff. All the bookings were done properly and i did not experience any problems when checking in the hotel. However, the only problem was that there was no explanation as to where one of the lodges booked was. The taxi man had a nightmare trying to locate the lodge. I think in future Falcon Safaris need to provide a total package which includes someone waiting for you at the airport. There was also no feedback from anyone from Falcon Safari during my stay at the booked hotel. All in all it was a good experience.
50-65 years of age | Experience level: first safari
Absolutely amazing!
From the time we started making enquiries, Falcon were very impressive. All communications from us were answered speedily, and the info and advice given was perfect. Whilst on our trip, the Falcon tour operators / guides were truly amazing. They were always punctual, profiessional, very friendly and informative and went the extra mile to make our trip an event that we will treasure for years to come. Thank you Falcon - in particular Christel from the booking side, and then Calvin and Brian as tour guides, you guys did a very good job!
CH
Email Georg Schlatter | 50-65 years of age | Experience level: over 5 safaris
Everything worked well - from the first to the last moment - we were more than satisfyed !
No question - for the next trip to Zimbabwe we will choose Falcon Safaris again!
excellent in all phases
I booked from Botswana and all services went very smoothly in Bots. and Zimb.. I was dealing with Gertrude from the main office who offered excellent service. All the trips arranged were on time and great fun thanks to Falcon advice and of course people leading the tours. Thanks again. Dr. Mike Wort
65+ years of age | Experience level: first safari
ALL good and beyod the normal call on the transfer from the Hotel through the Zambia/Zimbabwe border
The pick up and transfer from Livingstone airport gave us helpful information.
The arrangements for the helicopter ride were good.
Everything at the Hotel went without problem.
The 'unusual' cross border movement between Zambia and Zimbabwe was handled well and especially as Mrs Lobb left an item in the first car. This item was brought to the Victoria Falls Hotel - for which Thank you.
Five Star!
Here is a snippet from my journal. In summary this was a remarkable resort. I'd recommend it in a flash!
On our last morning at Victoria Falls the breakfast calm was shattered when a baboon leaped off the roof on to the veranda dining area and terrorized a man at a table. His fortunate wife had just left to make another pass at the buffet. The animal grasped for food off the mans table but he only succeeded in knocking dishes on to the floor before a waiter shooed him away.
The Zambezi Sun, our hotel, is ideally located, literally at the entrance to the National Park, which includes the falls. It's several acres with a series of two story hotel units. On our last day, right around six four zebra sauntered past our living room. Just up, I grabbed my pants and went out with photo equipment in hand. They were oblivious of my presence. This apparently is not unusual on our first evening a group of velvet monkeys went prancing by our unit. Giraffe and elephant are in the area, but I did not see any during our stay. We did see several gazelle as we arrived at the property that first evening.
We toured the falls our first evening. It was hot and the sun still intense at five. We took the main route across the "knife-edge bridge." The water flow was very disappointing, just a trickle; this was the end of the dry season in October. The path leads to a promontory overlooking the main falls area. The vista is spectacular even without the water flow. The drop-off is hundreds of feet, providing an excellent sphincter test! In the distance is the main bridge over the mighty Zambezi river linking Zambia with Zimbabwe.
On the middle of our three day stay we did a river cruise. The Zambezi is the fourth longest river in Africa we were told. The Nile, the Congo, and the ++. We had wanted to do the "African Queen," a larger vessel than seen in the Bogart movie. But, it was only available for the sunset dinner cruise, which was not of interest to us. How lucky for us as it turns out. The small boat, which would probably hold 12 or more, was large enough to seem safe. There was only one other couple, Ian & Esther--another story, so the boat was very fast and very maneuverable.
We started our adventure heading upriver. Within a quarter we came on a herd of bachelor elephants. There were 16-17 in the all male group. The captain pulled right up to them at the river bank as he told us to not worry, because they do not go into the water. Whereupon one and then three elephants entered the river just to our left. We moved on up the river a nod in a short while came on 5-6 hippos; they were grazing on the bank. As we moved closer they hurried off to one side into the river. From then on it was just eyes, ears and noses! There were many other species, most birds, one croc and a variety of fauna. Toward the end of our two hour jaunt we beached the craft and had a Picnic lunch with fried chicken, curried potatoes, some quiche and fruit for desert. Back on board we went bat out of hell down rapids to the hotel where we were dropped off. A magical day!
65+ years of age | Experience level: over 5 safaris
not customer service friendly enough
I booked at Chobe Safari Lodge, when I arrived I was advised that I was booked into Chobe Bush Lodge, Not having been advised by Falcon, I thought I had made a Mistake in the booking. Fortunately it is next door to the Safari Lodge, with MUCH better rooms.
65+ years of age | Experience level: over 5 safaris
We asked FS to reserve a room at The Gorges which they appeared to handle effectively.
We were bumped from The Gorges (they said they had been overbooked) despite us having a confirmed and paid reservation. Falcon offered us an alternative night at Vic Falls Hotel which we declined and accepted a much more expensive night at Khulu Ivory Safari Lodge. As we got short notice of this situation it was a hassle to provide proof of payment of the additional amount required. We enjoyed our stay at Khulu very much but were disappointed that we missed out on The Gorges.