Team Hyrax Safaris
Hyrax Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2018)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $80 to $400 per person per day (USD, excl. int'l flights)
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Reviews
Email Sydd | 20-35 years of age | Experience level: first safari
Great tour
Kind your operators, efficient an they deliver good services
Email Sheilah | 20-35 years of age | Experience level: 2-5 safaris
It was such an awesome trip home for more safaris with you.
Communication is good they are well organized thumps up Hyrax.
Simply Awesome
Accomodative & Imclusive to all
I recommend Hydrax Safaris
Email Am Ubhi | 20-35 years of age | Experience level: first safari
great people, best price, best time
100% comms
lovely people, met new friends
great day in mount kenya and safari trip!
Email Stella | 20-35 years of age | Experience level: first safari
The tour was epic, one of a kind
They were able to plan an amazing tour to masai Mara despite my late bookings.The tour guide "rose" was also amazing explaining everything and the food was soo good.
I have to travel again with hyrax safaris
Email Ian M. Oswald | 20-35 years of age | Experience level: 2-5 safaris
Memorable Experience !
the Orphan Elephants at David Sheldrick Wildlife Trust, the Giraffe experience at the Giraffe centre was amazing ... We were on time on every appointment with the centres. Very on point, then the Nairobi city tour, my God ! ... and feeding the Giraffes wasthe equivalent of dying and going to heaven! Communication was great, from the time I was setting off from Kampala,Uganda to Nairobi.
Email Angela | 20-35 years of age | Experience level: first safari
Fun, professional, efficient and reliable.
My friend and I did a girls trip to Masai Mara.
We joined a group of other travelers and had fun. Wambua,our guide was the best.
Rose was fast to respond to messages and emails.
We saw the big five and had sumptuous meals. We are forever grateful to Hyrax.
US
Email Chani | 20-35 years of age | Experience level: first safari
Everything was so easy and perfectly done.
I loved everything about it. The staff was so friendly and helpful. They went out of their way to make sure everything was just how I wanted. There was literally little to no error. I can’t wait for my next tour with them.
Email Martine | 50-65 years of age | Experience level: 2-5 safaris
Good Budget Safari
Had a great few days in the Mara, Peter our guide was friendly & knowledgable. Rhino camp was good, food not the best but it was fine, it is a budget Safari after all! The price went up just days before we travelled but we were given the option of a different camp for the same price. Overall we enjoyed ourselves greatly and would recommend.
Email Jason | 20-35 years of age | Experience level: first safari
Outsourced to another operator that provided poor service; bad client service after paying money.
The review is a bit lengthy but please read in full. I booked a 3-day shared tour in Masai Mara from 10-12Aug with 7 other travellers. Tour is operated by Bencia Africa Adventure & Safaris (I wasn't informed of this whatsoever until boarding the van).
Pre-tour: agreed on 2-person tent on SMS with Roselyne who had a friendly tone.
Day 1: Was picked up at 8:30am as scheduled and arrived at office at 9am to get into an uncleaned safari van. Other travellers were told to arrive at the office at 8am, meaning they had to wait for 1 hour pointlessly due to tour operator's poor arrangement.
Arrived at Miti Mingi Eco Camp, waited for 10 minutes, no reception at all and of course no room plans. Had the evening drive and returned to the camp at 630pm. Had a 30-minute wait for dinner, during which the tour guide did not give information on room and meal arrangements until we searched for him around the Camp. After dinner, waited for 1 hour to ask for information ourselves by searching for Camp manager / tour guide / etc. At 9pm, Camp manager said the camp is overbooked and asked me and another male traveller to stay in a 4-person tent (with 2 other people), and said "will talk about other things the next days". The other 6 travellers (1 man 5 women) were driven for >15min to another lower-quality campsite.
Day 2: Tour guide gave minimal explanation of animals (total talking time <15min). Definitely not the best guide as Roselyne described, despite his ability to follow other vans to spot the big 5. Visit to Keekorok Lodge was great.
At the Camp, we found the Camp manager for refund arrangements given the inconvenience and no 2-person tent as agreed due to overbooking. He argued he delivered his services because we spent a night at his tent. He refused to provide refunds because he claimed only the tour operator (Bencia), not the travellers, are their customers. His attitude was poor despite we the customers kept calm.
That night, my roommate and I stayed in the same 4-person tent (with no other people). Note that 4-person tents has worse facility and sanity levels compared to 2-person tents that other travellers stayed in.
Day 3: Had an early morning drive. We weren't informed by the driver of when and where the van will stop for lunch during the drive back to Nairobi.
Went to Bencia's office to complain the above issues and asked for some refunds. Bencia said they need to discuss internally for 2 days and will inform me of the decision. No follow-up since then.
Messaged Roselyne to complain politely. She said "There is no refund! You never slept outside. You ate and used water in the camp." "We don't refund clients after they have done a safari and feel like they need their money back. This is fraud!". No reply on messages sent over various days afterwards.
Fraud or not, my fellow travellers, it's your decision.
ttdr: didn't understand the overwhelmingly good reviews of Hyrax Safari and Roselyne.
