Reviews

Sort By: Date Most Helpful Rating 41-50 of 250 Reviews
Catalina   –  
Colombia CO
Visited: October 2023 Reviewed: Oct 16, 2023

Email Catalina  |  35-50 years of age  |  Experience level: first safari

Very reliable and organized
5/5

I really enjoyed the Safari. The agency was very helpful, organized and reliable. I was traveling alone and feeling safe was one of my major priorities and it was great. Irene was always ready to help. She also answered all my questions and even offered tour options based on my needs. I highly recommend them.

Natalia   –  
Colombia CO
Visited: October 2023 Reviewed: Oct 9, 2023

Email Natalia  |  20-35 years of age  |  Experience level: first safari

The best experience in Safari!
5/5

This experience was really amazing!! From the beginning to the end, our guide was Kikitu, the best guide ever! He has a really good energy, made us laughing all the time and most importantly, he tried really hard to show us all the animals in the Masai Mara, so we were able to see almost everything with him. If you are going for Safari, ask for him, you will have lot of fun! He really enjoys his job and he tries to do always the best.

Jogisha   –  
United Kingdom UK
Visited: September 2023 Reviewed: Oct 3, 2023

Email Jogisha  |  35-50 years of age  |  Experience level: 2-5 safaris

6 day tour including Masai Mara, Amboseli, lake Nakuru and Navaisha
5/5

I had custom made tour with Hyrax Safaris and would definitely recommend
their services, especially as they were able to bring together everything we wanted with very short notice. Not only did they deliver on everything promised, they were good value for money and not pushy in booking as many other tour companies are, which was one of the best things about my experience with booking with them. The tour itself was stand out with a very funny guide!

Jogisha   –  
United Kingdom UK
Visited: September 2023 Reviewed: Oct 3, 2023

Email Jogisha

6 day tour including Masai Mara, Amboseli, Lake Nakuru and Navaisha
5/5

I had custom made tour with Hyrax Safaris and would definitely recommend
their services, especially as they were able to bring together everything we wanted with very short notice. Not only did they deliver on everything promised, they were good value for money and not pushy in booking as many other tour companies are, which was one of the best things about my experience with booking with them. The tour itself was stand out with a very funny guide!

Christina & Tim   –  
United Kingdom UK
Visited: October 2023 Reviewed: Oct 3, 2023

Email Christina & Tim  |  20-35 years of age  |  Experience level: 2-5 safaris

A special experience
5/5

We had the best time visiting Masai Mara, all thanks to Emmah who organised our trip and stayed in contact before we arrived and throughout ensuring we had the best time.

A special mention to Moses our guide who made our experience extremely special.

We cannot thank Emmah and Moses enough! Thank you for an amazing experience Hyrax Safaris!

Max   –  
Austria AT
Visited: September 2023 Reviewed: Oct 1, 2023

Email Max  |  20-35 years of age  |  Experience level: first safari

Hyrax Safari a solid choice ( Mount Kenya & 5 days Safari)
4/5

I wrote several safari operators before travelling to Kenya. I was keen to fix the departure dates for the hike and safari so I made a reservation well in advance (2 months). In retrospect I could have easily made a suitable booking 2-3 weeks before the trip.
I chose Hyrax as Emma was answering my questions via whatsapp and email quite quickly. The price was within my budget and other operators offered similar trips at similar prices. My guess is if you want better accommodation & transport you increase your budget, the experience on safari and hiking is more or less the same. A lot depends on your specific guide, but this is impossible to know beforehand.

About the trips:

5 days mount Kenya:
Daniel picked me up on the first day in Nairobi at the office in Nairobi centre. We took a matatu to chogoria (4-5h drive). There he gathered his crew of 5-6 porters while I was having lunch. Then we went drove to the national park gate and further to the first camp (Bandas) including a short hike on the road.
The highlight of the trip was definitely the hike in the early morning to watch sunrise at Point Lenana around 6 am, Daniel was a reliable tour guide and all the porters (Simon,Daniel, Douglas,Kim, Daniel) were friendly and cooked more than enough dishes (the food was good, the portions were more than enough).
Apart from the fourth day the hikes took around 3-5h, so the afternoons and evenings I spent camping in a tent, talking with the crew and a second hiking group of New Zealanders and South Africans.
After the hike I'd say 4-5 days is a good time to hike to the summit. For me 5 days were a bit too long, but there is not so much room for shorter hikes (even though the hiking itself is quite easy for experienced people) as the altitude sicknesses poses the highest risk. Therefore taking it it slowly is the right approach ("pole-pole") going up that mountain. I recommend also to hike via chogoria as that sight of the mountains offers a nicer panorama than the ascend from the west (Nanyuki/Sirimon).

What I did not like was the fact that I did not now until the first day who my guide was, how we would get to mount kenya (you are going with a Matatu; that's absolutely fine once you get used to it, I just did not know), the last evening we camped next to Old Moses camp instead of being accommodated in Old moses (as the description would have implied) and the fact that I went alone to Nairobi and someone should have picked me up from the bus station, but that person wasn't there when I returned to Nairobi (with a working phone during the day it was easy to find my way back home myself). Furthermore I had to pay 5% extra as I did not have the money in cash (it was mentioned in the word description of the tour somewhere, but I did not notice)

However those are minor points, I would have wished more transparent communication beforehand. Also I guess similar issues might have occured at a different provider. I had luck with the weather and enjoyed really nice,easy short hikes, everyone was very polite, maybe not always completely open.

The 5 days safari
I was in a group consisting of 3 Germans, 2 Italians, 1 English, 1 Chinese and me. Our guide was Robert, he was an excellent guide, good sense of humour, trying to show us as much as possible during the days in Mara, telling us a lot about the wild life.
Personally, I recommend everyone to add Nakuru to the safari trip. Masai Mara is certainly the most impressive one, but also the most popular.

The accommodation was really good for its budget. Slightly outside the mara National park accommodated the first two days, we would then stay in nakuru in a nice hotel. Certainly you get better accommodation, but for that you need to pay roughly double to have camps closer to European standards and within the national park.
The game drives are for everyone the same, it probably depends very much on the guide and more importantly on the season. We had great luck to have Robert to show us all the animals!
One minor detail that I did not like about the safari was the departure on the last day. As our group was slightly mixed in the last two days (our group booked via different safari operators partly different long safaris 5 days, 6 days, 7 days) we lost time waiting for at least 2h overall. Not unusual in Kenya, but if you plan to return to Nairobi until late afternoon and visit Hell's Gate in the morning the same day, 2 hours matter. Here, from my understanding, the different operators failed to coordinate the different schedules of the participants. The guides/drivers of at least 3 different groups not knowing whom to pick up from the other group when caused confusion that let us make wait that last day.

Here again more transparency would have been fair. Apart from this incident the safari was amazing!

Long story short - Hyrax is a solid choice (among others), but don't have expectations of a perfectionist. Otherwise you start bothering about the little things that did not go as planned.

Tory   –  
United States US
Visited: September 2023 Reviewed: Sep 29, 2023

Email Tory  |  50-65 years of age  |  Experience level: first safari

Amazing Massai Mara adventure.
5/5

This was the trip of a lifetime. We were amazed with the service, the knowledge, the generosity and the splendor of the environment. Hyrax treated us so well and answered all of our questions. We felt safe and well cared for by all of our drivers, the staff and the local people. Our Driver Ben was so known and his wife made the adventure more down to earth. We saw more animals than we could believe and were able to see nature up close. The Massai staff at the lodge were so friendly and caring. They really made us feel safe, even standing guard at night outside our tent. We can’t say enough good things about the entire experience. I would recommend to everyone.

Ella   –  
South Africa ZA
Visited: September 2023 Reviewed: Sep 26, 2023

Email Ella  |  20-35 years of age  |  Experience level: 2-5 safaris

This was a great budget tour and our guide really went above and beyond.
4/5

Thank you to Irene for being so helpful with my booking and communicating all the details with me timeously. Our guide Moses was amazing as he really went out of his way to make sure we had the best view of all the animals, it was such a fun trip and I met other wonderful people as I was traveling solo. I would highly recommend it.

Maryam   –  
Iran IR
Visited: September 2023 Reviewed: Sep 24, 2023

Email Maryam

Great coordination and very kindly . Emma is good agent and guide is nice man called john
5/5

Kindly and nice behaviour
When i have a problem in my trip they help me

Reza   –  
Iran IR
Visited: September 2023 Reviewed: Sep 24, 2023

Email Reza  |  35-50 years of age  |  Experience level: first safari

Incridble trip with a good and very clean accommodation and a very very nice guide called john
5/5

Incredible trip, incredible nature, incredible wild life, every things was nice and in time, we saw all five big in our tripe

Average User Rating
4.9/5
Rating Breakdown
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  • 4 star 19
  • 3 star 3
  • 2 star 1
  • 1 star 3
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