Reviews

Sort By: Date Most Helpful Rating 91-100 of 100 Reviews
Justin Etkin   –  
United Kingdom UK
Visited: September 2019 Reviewed: Sep 22, 2019

Email Justin Etkin  |  35-50 years of age  |  Experience level: first safari

Shawn was great and so knowledgeable
5/5

Communications with gem was great and the booking was made so easy.
The Safari was one of the best experiences I have had. A whole day in the south African Bush with animals in their natural environment

Tatiana   –  
United Kingdom UK
Visited: July 2019 Reviewed: Jul 30, 2019

Email Tatiana  |  35-50 years of age  |  Experience level: first safari

Great company
5/5

We booked our safari tour with Gems of Africa Safari & Tours. We worked with Janine. From the first communication to the final result the experience was superb. Janine was able to find us a great price for the lodge in the Pilanesberg National Park. She helped us to book the transfer from the airport on the first day and a return transfer plus tour on the last day. It was so easy to communicate with her. Of course, we had a lot of questions/concern because it was our first visit to South Africa. Janine always provided us detailed answers, and she responded to all emails right away. She provided us all the details for our travel. When we arrived, everything went without any problems. The driver met us at the airport, the lodge was ready for our arrival. The return transfer went as promised as well. We are more than happy with our experience with Gems of Africa Safari & Tours and with Janine. We definitely recommend them to everyone who is planning to visit South Africa.

Christine   –  
United States US
Visited: June 2019 Reviewed: Jun 14, 2019

Email Christine  |  20-35 years of age  |  Experience level: first safari

Fantastic safari experience for family with young children!
5/5

We are a big family traveling with 6 young children. We were concerned about finding a good fit for our safari. With Janine’s help, we were able to find the perfect safari for our family! The children had a wonderful time, as did we adults! We loved the food, the lodge and the safari drives! Everything went smoothly, and the people we met and worked with were fantastic! We highly recommend booking your safari here!

Neil   –  
United Kingdom UK
Visited: May 2019 Reviewed: May 16, 2019

Email Neil  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic service prior, and an amazing Safari during - would highly recommend
5/5

The service was brilliant and the lodge had thought of every little detail to make the stay perfect. All emails were answered quickly, professionally and helpfully. We had plenty of questions about options and they tailored the package that was right for us. Would highly recommend.

francesco   –  
Italy IT
Visited: April 2019 Reviewed: May 3, 2019

Email francesco  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service!
5/5

Excellent service and really smart and fast communication during the booking and before departure: we had a great time in Pilanesberg with our 2 kids! Totally recommended

Laura   –  
Switzerland CH
Visited: April 2019 Reviewed: Apr 24, 2019

Email Laura  |  35-50 years of age  |  Experience level: first safari

Very professional service and keen to cater to our needs.
5/5

Very quick to reply to emails and very helpful with choice of accommodation. Best price too. Great safari..exceeded our expectations.Would definately use them again. Thanks.

Virginia   –  
Spain ES
Visited: April 2019 Reviewed: Apr 17, 2019

Email Virginia  |  50-65 years of age  |  Experience level: first safari

Fantastic customer service.
5/5

All was great. Customer service was professional and caring. Highly recommended.

Angela   –  
South Africa ZA
Visited: February 2019 Reviewed: Feb 20, 2019

Email Angela  |  20-35 years of age  |  Experience level: 2-5 safaris

A trip which exceeded our expectations!
5/5

From the very early stages of our communication, Janine from Gems was a professional travel agent which understood what I wanted and designed a few packages for us to chose from. Frequent contact and continuous feedback in order to deliver the best possible itinerary was the reason we trusted them for our safari experience.

Not only did she provide an excellent and comfortable trip, but she also stayed in touch with us in order to make sure that everything goes as planned.

We highly recommend this agency no matter what your trip purpose is. We will definitely use them for our next adventure!

Catherine   –  
United Kingdom UK
Visited: September 2018 Reviewed: Oct 3, 2018

Email Catherine  |  50-65 years of age  |  Experience level: 2-5 safaris

Aquila is not a safari. It is a game park. As long as you understand that...
4/5

I am in South Africa for just a short time. I didn't want to schlep up to the Kruger for a safari. This seemed ideal. 2 hours from cape town and reasonably priced. The pluses - food was good and plentiful. The staff were nice. John the safari guide was funny and knowledgeable. The minuses- the luxury cottages are not really luxury. The paint was peeling. There was graffiti on the door , the outside shower was very badly put together and it was dirty outside especially the table.

The camp is basically a very large zoo so you are guaranteed to see lions. To be fair to the camp the lions are rescued canned lions and are unable to fend for themselves.

So my advice is just go for the night. You will get two games drives which will basically be the same. Don't bother with the horseback safari unless you really like just strolling around.

Reply from Gems of Africa Safari and Tours
Reply from Gems of Africa Safari and Tours
Posted on Oct 3, 2018

Dear Ms Munro,

Thank you very much for your feedback as Gems of Africa Safari & Tours do not own Aquila Private Game Reserve but we will most definitely pass the information on to Aquila Private Game Reserve's Management as it can only assist them in making sure they offer the best service and facilities possible. We at Gems of Africa Safari & Tours want to make sure that our guests have an enjoyable time. We only offer it as an option for guests who are short on time in South Africa, will be staying in Cape Town and would like to possibly see the BIG 5.

We are very happy to hear that you enjoyed the food and that your guide was funny and knowledgeable. When we went to visit, that is what I did enjoy, was the guide. I learnt quite a bit on the game drive. I am sorry to hear that you did not enjoy the horseback safari, we have many, including myself, who enjoyed it very much especially if you have the opportunity of coming across elephant, buck and giraffe on horseback.

We trust that your experience with the quoting and booking process with Gems of Africa Safari & Tours and our travel enthusiasts was satisfactory. We hope to be of service to you in the future.

Kind Regards
Janine Bouwer
DIRECTOR
GEMS OF AFRICA SAFARI & TOURS

Elise   –  
United States US
Visited: August 2018 Reviewed: Aug 26, 2018

Email Elise  |  20-35 years of age  |  Experience level: 2-5 safaris

Couldn't be better!
5/5

Great customer service! It couldn't have been easier to plan and book-Andre was very, very helpful. We also SAVED money by booking through Gems of Africa vs. directly through the game reserve. We enjoyed the safari tour greatly and my parents (who were initially skeptical about everything) were very, very pleased and impressed.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 87
  • 4 star 12
  • 3 star 1
  • 2 star 0
  • 1 star 0
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