Safaris and hotel booking specialist
Mufasa Tours and Travels
- Office In:
- Size:
- 5-10 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $30 to $300 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Maria Arreba | 50-65 years of age | Experience level: 2-5 safaris
Mufasa did not reach our expectations of an enjoable and rewarding safari.
In general we felt that Mufasa ones we did the booking, and paid, forgot about us. We had to ask the person in charge of our trip ( Caroline) to send us the name and details of our guide-driver because she hadn't done it and it was friday afternoon and our flight was departing Europe on Sunday. At that moment she told us the rules for Masai Mara had changed and even if we had paid extra to sleep inside the park the last night so as to do an early game drive, that wasn't possible unless we paid one extra entrance ticket. It was too late to cancel the lodge for another outside the park and cheaper. It was very anoying.
On the other hand the guide-driver: Nafthali, was speaking on his mobile very often, even when he was driving uphill and the road was wet!. And when we were watching animals he rarely explained anything, unless we asked heim for information, because he was chatting on the phone or with the whatsapp.
Of course, ones the trip ended, Mufasa did not request a feedback. They were aware of their poor service!!
As a conclussion, Mufasa did not reach our expectations and was not a good value for money.
MX
Email Ivette Mendoza | 35-50 years of age | Experience level: first safari
Poor experience
We didn’t have a good experience with this tourist operator.
First they offer a guide Spanish spoken and it wasn’t true, the guide just know some words in Spanish so our communication was so complicated.
We bought the safari 5 day, in the service description they include two days safari at the Masai Mara (including some hours at the 5th day) and our guide said, no the last day is just for go back to Nairobi, we had to show him the description of the service to had the complete service.
AE
Email MM | 35-50 years of age | Experience level: over 5 safaris
A review that could have been very different
Taking a safari with Mufasa Tours and Travels was, for the most part, a good experience. We are frequently safari goers and based on the ratings we'd seen, there were high expectations in our minds. The incredible wildlife, wonderful accommodations, and having a dedicated guide, Nelson, contributed to many memorable moments. However, our encounter with the company's refund policy left us with mixed feelings about our overall journey.
The Positives:
Our safari with Mufasa Tours and Travels initially promised an exclusive and flexible adventure, and in many aspects, it delivered. The personalized game drives facilitated by Nelson were informative and tailored to our preferences. The company's commitment to providing an exclusive vehicle and guide allowed us to immerse ourselves fully into bush therapy. Caroline, who coordinated our bookings, demonstrated prompt and professional communication when addressing our concerns, and made the entire booking a pleasant experience. Nelson was a good guide and ensured we had the best sightings based on what he heard over the radio.
The Disappointment:
We had opted for a 4x4 Land Cruiser instead of a Minivan for more comfort. However, the vehicle we received was probably one of the older ones if not the oldest. It was quite different from what is advertised on their YouTube video. The vehicle was rickety, glass windows used to vibrate vigorously during the drives and the pop-up roof had rust and loose metal shreds which can be a big risk. When we reached the Mara from Nairobi, the backdoor got jammed and it took hours to retrieve our bags and other luggage (which included baby food!!). For a company of good reputation, it is imperative that vehicles are kept spic and span and regularly maintained.
From the reviews we read online, we had requested for Nelson to be our good. While he was good in several aspects such as stopping when we ask or changing the angle when photographing, one thing we did not appreciate was that he used to be on the phone all the time. Instead of giving us some insights about the animals we see (simple things such as what pride of lions is this, how big it is, etc.), it felt more like a race from one sighting to the other. Even though we are bird lovers, most of them we had to ask him to stop otherwise he would just drive past without even looking.
Additionally ... our journey regrettably took an unexpected turn when our baby fell ill, forcing us to cut our safari short. Upon inquiring about a partial refund due to the unforeseen circumstances, we encountered a rigid adherence to the company's no-refund policy for last-minute changes. While we understand and respect the importance of policy adherence, we had hoped for more flexibility and understanding given the exceptional nature of our situation.
Conclusion:
Our overall experience with Mufasa Tours and Travels was a tale of two halves. The wildlife and photographic opportunities made the safari portion truly memorable. However, the disappointment stemming from the company's inflexible refund policy has left us contemplating our future travel choices. While the company provides an undoubtedly unique and exclusive safari experience, potential travelers should be mindful of the company's strict policies, especially in unforeseen circumstances. As we reflect on our safari with mixed emotions, we may consider alternative options for our future adventures, seeking a balance between policy adherence and customer understanding.
AT
Email Vanesa and Manuel | 20-35 years of age | Experience level: first safari
Safari Kenya December 2022
We were travelling with mufasa from the 5th to the 14th of December 2022.
We took a private tour with them in a van including a night in Nairobi for relaxing and a safari in tsavo west and east, amboseli, lake navasha and lake nakuru and the last stop was the masai mara.
How were the game drives by their Professional and skilled guide Odhis?
Odhis was a very good driver. We felt very safe with him on the roads and during the game drives he was always finding the best spot for taking pictures of the animals while being also very respectful with them, giving them space and leaving them alone after some time.
He was able to explain also some things about the life and habitat of the animals and he explain also some things about culture and politics in Kenya.
We were also always agreeing three day before the schedule of the next day. We would recommend Odhis to any of you!
How were the camps we provided during the trip?
We took the middle range category and all the camps were great. Service and food were amazing in all of them and the facilities were really beautiful, being able to enjoy wildlife from the window or from the swimming pool.
How did you love our services in general from start to end and communication-wise?
Since we contact Joshep for information about the safari, communication was very smooth. He was answering our questions and providing us with the requested information. He came im person to the hotel, the night before the tour started for breafing us about the tour and get paod. Everything what was written in the email was done during the tour. However we had to modify the planning of the last day and divide it into the las two days since it would have been impossible to complete everything in just one day taking into account the long distances between one park and another. This is maybe the only negative point about this part.
Did we meet your expectations?
Our expectations were met by far! Everything worked as agreed since the moment we arrived into Nairobi Airport. We were able to see all big fives several times, from many perspectives and in a lot of different situations so we loved it.
The only thing we would maybe modify is to plan some relaxing afternoons in the hotel instead of so many game drives since at the end it is a lot ot time in the car which make the trip a little bit exhausting.
All in all we really enjoyed the service, quality and honesty of Mufasa Tours. If we would make a Safari in Kenya again we would repeat with them for sure.
Thanks a lot to Odhis and Joseph!!
Hakuna matata!!
FR
Email Perrine | 35-50 years of age | Experience level: 2-5 safaris
Great experience
We spent a 7-day safari with Mufasa including Maasaï Mara, Lake Naivasha, Lake Nakuru, Amboseli and Tsavo West. The safari itself was great and we could see many species of animals, as well as a wide variety of landscapes as expected. The communication with Mufasa before arrival was okay and our contact Lewis gave all the needed information and answers.
Our guide Joe has shown very good driving skills and a valuable knowledge about wild life. We could benefit a lot from his experience during the whole journey.
We recommend Mufasa which is a Professional and reliable company to organize a safari in Kenya.
Unfortunately we had booked a 8-day safari and were forced by the ambassy to come back home one day earlier due to COVID-19 . As a consequence, we had to spend one night in Nairobi instead of Tsavo East. We really want to thank Joe who kindly provided assistance to book a room near the airport and to find maks and gloves before our departure. 4-star overall rating since we would have appreciated this night to be supported by Mufasa as we had booked for 8 days and that anyway the last day would be lost...
Despite this unfortunate timing, we were glad to do this safari and would like to point out here the quality of the service at a very competitive price.
It was a seamless booking process
The Safari Tour was unique, as extraordinary traffic resulted in a 10hour journey from Nairobi to Nakuru due to the Youth Service Parade. It would have been far longer except for the driver, Nelson's intervention which saw some tactical driving and strong hospitality and always good cheer. I would strongly recommend both driver and tour operator.
US
Email Jeryl | 20-35 years of age | Experience level: first safari
The perfect taste of Kenyan culture & safari
Joseph and his team were fantastic from the moment we even decided to book a trip to Africa! Even while we were in the states, he answered our questions and guided us through the perfect safari planning.
As soon as we landed, we were taken care of. The staff was friendly, engaging, educational and timely. They became more than just guides; they became friends.
The safari vehicles were comfortable and spacious. Our guide always made sure we had an endless supply of water. And that our vehicle had the best views!
The two tented camps that Mufasa Tours booked for us were fabulous. The camp staff was beyond friendly, the accommodations were comfortable and the surroundings were beautiful and safe.
The only recommendation I have is that, if you plan to go to another country in addition to Kenya, ask around about the border process. Joseph did as much as he could to help but not all Kenyans know the exact process for crossing into Tanzania (and vice versa). This can be a stressful process so try to be as prepared as possible.
I would definitely book with Mufasa Tours again! Thank you Joseph, Joseph, Rueben, and Medy!
Email Lourdes | 35-50 years of age | Experience level: first safari
It was good and nice.
I like and love the trip. Actually nothing much to say but recommend this tour operator.
KR
Email Jung Hoon Bae | 20-35 years of age | Experience level: first safari
Masaimara safari tour with 2nights at Jambo Mara Safari lodge
With Mufasa Tour, It's very special time for me and my wife.
Our tour guide, Paul is very gentle person.
So I feel so comfortable when I had a great time in Masai Mara.
Also I wanna say to thank you for Joseph who is the man to make a reservation for us.
He gave us a good offer, and good guide.
If I have to say just one disappointed thing, it's about the seeing a Big 5.
We just could see a buffalo, lion and elephant. But I don't want to blame my guide Paul.
He did the best for us.
And last days meal(we had to pay 1000 kes for that meal) is not perfect. I think there's better option for us.
Anyway, I wanna say thanks to Mufasa.
BE
Email Anton | 20-35 years of age | Experience level: 2-5 safaris
Mufasa Tours and Travels on a budget
Five Belgian friends roadtripping through Kenya with Mufasa Tours and Travels: it was simply amazing! They offered us an affordable trip with excellent guiding and flexible service. Thank you Boniface and Joseph!