Peter Amanya and our guide in the safari van
Buyaga Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- UTB & AUTO MEMBER
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $450 to $1,000 per person per day (USD, excl. int'l flights)
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for a custom tour
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Reviews
AR
Email Martin del Pino | 20-35 years of age | Experience level: 2-5 safaris
Not good experience
Honestly, the experience with Peter was very complicated and negative from the very beginning. Before arriving in Uganda, communication with him was very difficult. He either didn’t reply or wasn’t clear when he did.
We had agreed that payment could be made by card, but the night we arrived he told us it could only be paid in dollars. Not only cash, but the bills had to be from 2015 onward (something common in Uganda), but we didn’t know that. It was our first day, we arrived at night in a new country, I was with my wife, and he took us to withdraw money in a place with armed people and made us take out cash. It was a completely uncomfortable situation.
The next day we couldn’t withdraw all the money because of ATM limits (it was a large amount), and at 6 a.m. he was already messaging us to go withdraw more. We managed to pay part by transfer, but he charged an extra fee that had never been agreed.
Then he rented us a car that he knew was in bad condition (he had told me) but said it had been properly repaired. We went to Murchison National Park and the car broke down in the middle of the park with no signal. It started smoking.
We managed to contact him and his solution was for us to stay two days at a mechanic’s house in a small town in the middle of Uganda until it was fixed, which was completely unviable. We had to take a six-hour public transport ride across the country, which felt dangerous.
In the end he never refunded the money — he said the car wasn’t his and gave all sorts of excuses.
Later we did the gorilla tour with him. That part was overall okay, although the car also got stuck and we arrived late to all the hotels.
Honestly, I don’t recommend him. The only positive thing I can highlight is our guide, Apton. Very professional and the only thing worth rescuing from the trip.
Reply from Buyaga Safaris
Posted on Apr 9, 2026This review is based on false allegations intended to tarnish our name. You all have read through other reviews on how fast we respond to customers and it has always been our practice to reply and engage the customers in real time. It wasn't our company as he alleges. Instead the client had a clash with the car hire company. The car had issues and the car hire company failed on its obligations of rescuing them since they had got a mechanical issue during the trip. He was frustrated with the car hire company after failing to rescue or give him a refund. He decided to write such since he had requested us to recommend a car hire company for their private trip. We did our part professionally with the 5 days that he had booked with us and the trip went well. Regarding payment, he arrived in Uganda without making a full payment for his trip which is always a requirement. The only solution available was him to use ATM machine and we helped him to go to secure places to make withdrawal. We never charged any extra money. We always do our work professionally and we promise to always deliver to our customers as promised. Thanks