Reviews

Sort By: Date Most Helpful Rating 71-80 of 116 Reviews
Katia   –  
France FR
Visited: August 2019 Reviewed: Sep 22, 2019

Email Katia  |  20-35 years of age  |  Experience level: first safari

Very good experience !
5/5

Great experience,
Nice guide and driver
Really good accomodation
I recommend thaïs agence at 100% !!
Thank you smile with us tour un africa

Mike   –  
United States US
Visited: September 2019 Reviewed: Sep 11, 2019

Email Mike  |  35-50 years of age  |  Experience level: first safari

Great experience and value
5/5

Expectations were met, had a great time, great value and communication

Céline   –  
Switzerland CH
Visited: August 2019 Reviewed: Sep 10, 2019

Email Céline  |  20-35 years of age  |  Experience level: first safari

Great experience
5/5

We did a 4 day safari in mikumi nationalpark and selous game reserve. Everything was perfectly organized and on time. Our driver Henry was awesome, he knew a lot of things and was very kind. We would definitely recommend the safari to everybody.

Francesco   –  
Italy IT
Visited: August 2019 Reviewed: Aug 29, 2019

Email Francesco  |  20-35 years of age  |  Experience level: first safari

Fantastic safari experience
5/5

All the trip was really well organized by SMILE WITH US , starting from the pick up to the drop off. Jacob was always punctual to reply our questions. The Africa safari camp is beautiful and relaxing. It is just outside the park and you are surrounded by the nature protected every time by Masai.
In boat safari, guided by Singha (Masai guide) we saw many hippo, crocodiles, monkeys and birds.
The safari was incredible Mr Hassan was a perfect guide, helpful and gentle. He found a lot of animals for us, and he explained their behavior and features. Selous park is a paradise.
If we want to find a small flaw, we personally didn't like so much the bush walking because 1hour in our opinion is too short to appreciate it..
Very Thanks to SMILE WITH US

Abby   –  
Tanzania TZ
Visited: April 2019 Reviewed: Aug 28, 2019

Email Abby  |  20-35 years of age  |  Experience level: first safari

Definitely unexpected trip
5/5

It was a good unplanned safari and Smile with us travel and tours made it more special. They are very accomodating and manage to book my safari even in a short notice of time. I got the itinerary that i wanted with so much reasonable price, plus my safari tour guide Matata was so patient to drive the whole day to maximize my safari experience and didnt stop seaching for lions and we succeed

Akira   –  
Thailand TH
Visited: July 2019 Reviewed: Aug 11, 2019

Email Akira  |  20-35 years of age  |  Experience level: first safari

First time safari with unsatisfy opertator
2/5

We choosed smile with us tour for our tour operator in Tanzania. We felt that Jacob was very active on the communication for planning of the tour and accommodation. On the first day he picked us up late 1 hour and said that our guide will be changed without informing us the reason. We knew later that our guide has just been contacted that morning! Since there has been a change in guide and car and also the poor operation of smile with us tour on the reservation and permit to go to each national park, we spent more than 1.30 hour at each gates (i.e. serengeti and ngorongoro). The worst is that we didn't do the game drive as we spent too much time dealing with all these problems which should not exist if the tour operator is professional enough. Our iternerary was ruined. Our guide tried to manage all problems and planned new itenerary. We felt that this tour operator is very unprofessional.

Reply from Smile With Us Tours In Africa
Reply from Smile With Us Tours In Africa
Posted on Nov 25, 2019

Thank you very much for your review. I explained to you the whole situation happened in both areas. Every guide in my company used to maintain his vehicle for control purposes.That day all my guides were busy with the different safaris. The guide who was supposed to go with you her wife was in hospital waiting to deliver, and she was in the critical condition, so we allowed him to take care of her wife, then his car was also packed.We decided to use another vehicle and driver from my best friend's company.We did that because we thought he was much familiar with a vehicle and will deliver a nice service to our clients. We processed all the payment for safari some days before,everything was arranged accordingly but the mistake caused with delay on changing the vehicle detail in national parks systems by national parks officers even though we normally do this successfully without any delay. We contacted all gates and they made it possible though it took some time. We understand this guide is real professional but in this situation he also thought he could manage the situation with own unfortunately he did not. I understand this has disappointed you as other customer could be. I Apologize on behalf of my company and i promise this will never happen again. Thank you for understanding.

Rémi   –  
France FR
Visited: August 2019 Reviewed: Aug 4, 2019

Email Rémi  |  50-65 years of age  |  Experience level: first safari

Very good experience
5/5

We spent a very good day with a visit to a Masai village. Our Masai guide was very intersting and very kind. We had a picnic to a very nice place, a little far away.
Jacob is very professional and accomodating.

Santtu   –  
Finland FI
Visited: July 2019 Reviewed: Aug 4, 2019

Email Santtu  |  20-35 years of age  |  Experience level: first safari

very interesting new experience!
4/5

Safari and game drives was very new adventure for us!

Jacob the organizer put all our needs and wishes in to a same package. Arrival and departure hotel, tented camp accommodation, transportations and safari game drives. Thanks for that! Everything went just how discussed and communication before and during the trip was fast. Tented camp was great, with those silly staff people and our driver Isack many thanks for him for teaching us a lot about animals and their life but also telling about local people life, culture and history. Isack was just right guide for us, although he learned Finnish very slowly :) Arrival and departure hotels was B&B so they were what they were.

One star we have to take away, the reason really is the cost. Safari is quite expensive. And we never really got a clear idea of what the sum consists of. Afterwards, I wondered if I had paid too much, too little or just right. Well, usually you can't make new adventures without money.

Sandra & Titouan   –  
Switzerland CH
Visited: July 2019 Reviewed: Aug 3, 2019

Email Sandra & Titouan  |  20-35 years of age  |  Experience level: first safari

4 Days Safari (Mikumi & Selous)
5/5

We want on a 4 Days Safari and it was simply the best experience we ever had!!! Jacob was really convenient, reliable and always reachable which helped us a lot to organise the trip! Our driver Henri was a wonderful guide and an excellent driver! The accommodations were really confortable! In one word: magical! We had the most of our time, beyond our expectations ! Thank you Smile :)

Caroline   –  
Tanzania TZ
Visited: June 2019 Reviewed: Jul 5, 2019

Email Caroline  |  50-65 years of age  |  Experience level: first safari

Kilimanjaro and Safari
5/5

From beginning to end there is nothing I can fault with the 6 day Kili climb and 4 days Safari. The teams, guides, porters all totally professional and knowledgable in their areas of expertise. Totally recommend Smile without any shadow of a doubt

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 6
  • 3 star 0
  • 2 star 1
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