Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 11
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 11 Reviews
Paola   –  
Italy IT
Visited: January 2025 Reviewed: Jan 22, 2025

Email Paola  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable, thoughtful, very professional tour operator - amazing experience!
5/5

We did an 11-day tour in Rwanda (with gorilla tracking in Uganda) with Bernard Mugisha and True Vine Safaris. Bernard was the best guide: pleasant, reliable, knowledgeable, ready to accommodate plans whenever possible according to our needs. Communication through WhatsApp was very easy and clear from the beginning; we asked him many times to change the itinerary as we could not decide what to focus on, and he was very quick in answering with suggestions of what best met our wishes. He showed high reliability and also provided good companionship during our trip, being present and discrete at the same time. The experiences we had in Rwanda were among the best of our lives. I 100% recommend booking with them!

Tommaso   –  
United Kingdom UK
Visited: January 2025 Reviewed: Jan 22, 2025

Email Tommaso

Wonderful tailor made safari across Rwanda and Uganda
5/5

We booked our trip with TrueVine as it was suggested by a friend who did a trip with them.
Everything met or exceeded our expectations.

Very good communication when organizing the trip - Mugisha was available to accommodate all the requests to make the trip tailor made to our requests. Super reliable and very passionate about his job.
Mugisha is also a great guide, very knowledgeable about the culture and the animals.

Value for money is great.
The tour was organized in all the details and we also had the flexibility to add activities on the same day to our requests.

Angela Pinzon   –  
United Kingdom UK
Visited: November 2024 Reviewed: Jan 3, 2025

Email Angela Pinzon  |  35-50 years of age  |  Experience level: first safari

Knowledgeable and warm - 100% recommended!
5/5

Bernard was kind and respectful from the moment he picked us up at the hotel. He also recommended amazing places to visit and fantastic local restaurants. His adventure stories are both hilarious and entertaining. I would 100% recommend Bernard for any trip you’re planning in Rwanda or Uganda—he knows the roads, procedures, and requirements to ensure you have a wonderful experience. Bernard truly goes out of his way to assist with anything you need and to make sure you have a pleasant journey.

Pedro Romero Vidal   –  
Spain ES
Visited: October 2024 Reviewed: Dec 17, 2024

Email Pedro Romero Vidal  |  20-35 years of age  |  Experience level: 2-5 safaris

Very professional and attentive
5/5

Our experience with TrueVine Safaris has been excellent. From the first moment, it was very easy to organize everything, and as soon as they picked us up from the airport everything went smoothly. We were able to do everything we wanted to do, and in a very comfortable way. In addition, they knew at all times what we wanted, our interests and even organized the stops for it, since we had already discussed at the beginning what those interests were. We arrived at the best places for birdwatching, and they even knew the best local guides for them, having them already on notice so that they would be available. A wonderful experience. Highly recommended.

Prince s   –  
United States US
Visited: August 2023 Reviewed: Mar 15, 2024

Email Prince s  |  20-35 years of age  |  Experience level: over 5 safaris

Very professional and people that you can relay on.
5/5

I recently had the pleasure of booking a safari with TrueVine Safaris, and I couldn't be happier with my experience. From the initial communication to the end of the tour, everything was top-notch.

The communication with TrueVine Safaris was exceptional. They were prompt, courteous, and always ready to answer any questions I had. Their attention to detail and willingness to accommodate my preferences made me feel confident and comfortable throughout the booking process.

Once on the safari, the service provided by TrueVine Safaris exceeded my expectations. The guides were knowledgeable, friendly, and passionate about showcasing the beauty of the natural world. Their expertise added depth to the experience, and I learned so much about the wildlife and ecosystems we encountered.

In terms of value for money, TrueVine Safaris truly delivers. The quality of the accommodations, transportation, and activities far surpassed what I expected for the price. I felt like I was getting incredible value for every dollar spent.

Reliability is another area where TrueVine Safaris shines. Everything ran like clockwork, from airport transfers to game drives. I never had to worry about a thing, allowing me to fully immerse myself in the experience without any stress or hassle.

And of course, the tour itself was unforgettable. TrueVine Safaris took me to breathtaking locations, where I had the opportunity to see iconic wildlife up close and personal. It was a journey filled with awe-inspiring moments that I will cherish for a lifetime.

Overall, I can't recommend TrueVine Safaris highly enough. Whether you're a seasoned traveler or embarking on your first safari adventure, TrueVine Safaris will exceed your expectations in every way. Trust me, you won't be disappointed!

Todd Brown   –  
United States US
Visited: July 2019 Reviewed: Aug 27, 2023

Email Todd Brown  |  50-65 years of age  |  Experience level: first safari

Bernard Mugisha, owner of Truevine Safari was the best guide/tour operator we have ever had!!!
5/5

Without a doubt, Bernard Mugisha, owner of Truevine Safari, provided us with the best family adventure we could ever had imagined. Starting with our pick up at the airport and continuing on throughout our 10 day Ugandan safari, Bernard was amazing/knowledgable/charming-a true pleasure to be with 24/7 with our family. It's also a tribute to him that our 18 and 20 year old daughters also loved Bernard and it truly felt like he was a part of our family for this trip of a lifetime. The service provided on this trip was 5 star but amazingly enough, it was very affordable.

I can't express enough how much Bernard was a huge piece of our bucket list trip-and can't imagine our trip without him!! Todd

Adele   –  
Spain ES
Visited: August 2023 Reviewed: Aug 22, 2023

Email Adele  |  35-50 years of age  |  Experience level: 2-5 safaris

Unforgettable experience with a reliable company
5/5

We did a 10 days private tour across Uganda with TrueVine and we loved it! Our guide Bernard is one of the most honest and trustworthy people I ever met. He is the guide you want for your trip in East Africa: very knowledgeable about the history, the nature and the culture of Uganda, an expert driver and he always did the extra mile to look for the animals. The car we had was strong and we never had problem with it despite most roads in Uganda are not paved. The itinerary was full of places to see and activities and it is completely customizeable according to your preferences. We chose the mid-range accomodations option and we really liked all the hotels we went, all clean closed to the parks and the food was always good. Highlights of the trip were definitely gorillas and chimps. We totally recommend this company for your trip in the pearl of Africa! They organize trips in all east africa and you will be able to include also few countries in your itinerary.

Loice   –  
Canada CA
Visited: January 2023 Reviewed: Aug 22, 2023

Email Loice  |  35-50 years of age  |  Experience level: first safari

Above and beyond service!
5/5

I hired the company’s 14 seater for 3 weeks.. I can say that Banada and team were so amazing right from our booking throughout the time we spent with them. They are so courteous, paid attention to detail, and so flexible to accommodate the several needs and changes we had during the tour. They had small cars to accommodate short 1 person rides and the bigger cars that were comfortable for my entire family.

Zulema   –  
Spain ES
Visited: July 2023 Reviewed: Aug 20, 2023

Email Zulema  |  35-50 years of age  |  Experience level: first safari

Bernard is a careful driver, excellent guide and a nice person. Highly recommended.
5/5

It was good value, very reliable guide with a very good knowledge of the country and the English language.

Lucia   –  
Italy IT
Visited: June 2023 Reviewed: Jun 17, 2023

Email Lucia  |  35-50 years of age  |  Experience level: 2-5 safaris

The best safari company
5/5

We had one of the most incredible experiences of our life!! Uganda is incredibly beautiful and Truevine gave us the flexibility of designing the itinerary together (big plus vs fixed itinerary companies), whilst keeping it extremely flexible, so that we could stop in case there was a new activity/place we were interested in.
They are extremely professional, Communication was extremely clear from the beginning, and their guides are super skilled. We traveled with Bernard, who’s the best and we can’t thank him enough - not one single question about the country and wildlife he didn’t have an answer too.
The gorilla trek was our highlight and indescribable.

If you are planning to visit central Africa, you should definitely book with them!!! :)

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 11
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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