Spoton Vacations Landcruiser
Spoton Vacations
- Located In:
- Size:
- 20-50 employees (Founded in 2015)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $700 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Alessandro | 35-50 years of age | Experience level: first safari
Bad experience
Spoton Vacations completely disappointed our expectations. We booked directly with them from Italy. The first problem was that we had to wait an hour at the airport for the driver to arrive. The second problem was that we were charged an extra for an activity that was included in the price we'd already paid. To get our money back, we had to wait until the last day, insisting with the driver despite repeated requests over the days. But the most absurd thing was the lack of attention and disorganization on the part of the agency, which admitted to having made a mistake that cost us €330. Our plan included access to Lake Nakuru for the morning safari, followed by lunch at the hotel, and finally a return to the park in the afternoon for another safari, but once we left the park, the ticket would no longer be valid. The agency didn't take any responsibility for this problem, despite admitting it was wrong. As a result, to see a beautiful part of the safari, we had to leave the next morning, having to pay €180 for the entrance fee plus €150 requested by the driver because it was unscheduled. This money was never refunded.
The safaris were beautiful, but the human experience with the agency was truly awful. This left a bitter taste in our mouths, completely at odds with the experience we'd hoped for in Africa. At the end of the trip, the driver didn't even take us to the airport because all his licenses had expired. He told us he'd pay for the taxi, but given our experience, we preferred to pay for it ourselves, as we were afraid he wouldn't have the money to pay for it, given that he had a hard time providing us with the first-day refund.
Always ask for licenses, safari vehicle insurance, and the licenses of other drivers. Make sure everything is in order, because if something happens, you could get into trouble.
HU
Email Grace | 20-35 years of age | Experience level: 2-5 safaris
Worst Communication and Experience
We had one of the most horrible experiences with this company. Communication felt very limited to us, especially after they received our payment, and we often felt like we were on our own. We found ourselves repeatedly trying to get information, and even then, it was sometimes unclear or inconsistent.
We were grouped in a cruiser with people from various online bookings (Viator, TripAdvisor, etc.), rather than what we expected in terms of a more dedicated guide or company setup. From our previous Maasai Mara safari experience, we had full company services — from the vehicle to the guide — with clear company identification. This experience was very different from that and did not meet our expectations.
We only booked it because a friend whose friend worked there (and has since left) recommended it, which made the experience even more disappointing for us. We regret that decision.
Long story short, this wasn’t what we expected. Even the safari in the Mara seemed to start later than what we are used to, as in our previous experience, game drives typically began much earlier. Because of this, we felt short changed overall.
Anyway, we live and learn
Reply from Spoton Vacations
Posted on Jan 11, 2024Hi Grace,
Many thanks for your feedback we truly appreciate because this is what makes our company grow and better serve your next time .
As per your complaint you booked a group joining safari and by that means it’s a SIC booking meaning you will have other clients on board and as your booking that was made .
The hotel you booked did you enjoy ? Yes you did as there is no complain about that meaning we did the booking as per your request .
We find it unfair for the statement of saying we scammed you which is a very strong we are Kenyans leading travel management company for 4 years in a row and we don’t scam our clients ..
Every challenges encountered we were to there to handle it and even you had a conversation with our CEO in regard to this and everything worked fine as per your trip .
That said we appreciate your feedback and do apologize for not meeting your expectations we surely looking forward to serving you better next time
Thank you
Management