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Reviews
ES
Email Cristina | 35-50 years of age | Experience level: first safari
The worst experience in my life.
1- The driver tried to cheat us with the help of Massai Mara rangers selling us that we get a ticket due to we left the park 40 minutes later.
2- We booked and pay a private tour and the driver finally made business picking up more people and modifying our travel.
3- The driver left us in Maasai Mara village and we had to come back at lodge by foot with Massai’s help.
4- After to inform the central office about point number 3 the driver scream my boyfriend asking why we informed to liger safari.
5- After we finish the safari and inform to the manager about all the problems she told us that the drivers had a new safari the next day. They do not take care about their clients.
Today John (the driver) still work in this company.
Reply from Liger Safaris
Posted on Sep 9, 2019Greetings Cristina,
My sincere apologies for all the experience you had with our driver sincerely we were not aware of what the driver did until you explained to me about it at the hotel,We do care for all our clients and and we like to always have our clients to have a great and memorable experience on every trip. I made all efforts to meet you up and apologize to you personally for what happened we do care.
With regards to this on your next visit to Kenya we shall offer one night on complimentary basis to apologize on the same.
looking forward to hear from you.