Reviews

Sort By: Date Most Helpful Rating 21-30 of 33 Reviews
Harrison   –  
Kenya KE
Visited: December 2019 Reviewed: Jun 15, 2020

Email Harrison  |  35-50 years of age  |  Experience level: over 5 safaris

Very professional and good follow up on client engagement
5/5

The communication is straightforward, clear and not vague. Services are superb and met my expectations. I wouldn't hesitate to recommend anyone.

Johnson Mwangi   –  
Kenya KE
Visited: January 2020 Reviewed: Jun 15, 2020

Email Johnson Mwangi  |  35-50 years of age  |  Experience level: over 5 safaris

Positive Holiday Review with Reliable Tours
5/5

• Knowledge
We chose to use Reliable Tours instead of booking a trip ourselves, we were looking for expertise.
Reliable Tours had all details about airlines, airports, destinations, dining, and accommodations.
Reliable Tours were current and up to date.

• Professionalism
Reliable Tours had a high level of professionalism by the team lead and the employees. All correspondences, spelling on emails and quotes were top notch. Efficient processes were in place for making and managing bookings.
Reliable Tours team's personnel dress code was on top of the game.

• Enthusiasm
Reliable Tours staff stayed excited about what the services they sold.
They kept their standards high and their goals ahead of them & made sure to save plenty of time in their year for their own travels.
This kept them excited and passionate about what they do!

• People Skills
Reliable Tours were able to pick up on subtle communication cues. They could figure out what a client really wants, when they’re having a hard time expressing it clearly.
The staff could know how and when to close a sale. While some of these things come naturally, i believe much of it is learned simply by paying attention which Reliable Tours staff did.

• Integrity
Reliable Tours team were honest and upfront about fares, rules and regulations. They didn't try to sell something they don’t think travelers would love.
Referrals and recommendations are their best form of advertising,
we simply understood it won’t happen if they don’t maintain the highest standards of integrity.

• Resourcefulness
Reliable Tours had the ability to think on their feet and adapt to new situations.
Whether it’s a forced a schedule change, an unusual request, or a missed connection, quick-thinking was evident.
The Reliable Tours staff would stay calm and navigate emergencies like pro's.They could figure out what resources were at their disposal and make it happen! I'm sure Reliable Tours clients, me included would think they are miracle-workers!

Terry   –  
Kenya KE
Visited: November 2018 Reviewed: Jun 15, 2020

Email Terry  |  35-50 years of age  |  Experience level: 2-5 safaris

Awesome
5/5

Communication was very good and the bookings were handled on time. The tour was superb and my son enjoyed his birthday treat with a surprise birthday cake organised by Reliable Tours. We enjoyed ourselves, hope to tour again with them hopefully soon. We would like to go to Dubai once all is well, and we will definitely engage Reliable Tours. Highly recommended them to anyone who wishes to enjoy their tour in Kenya and abroad.

Michael   –  
Kenya KE
Visited: August 2019 Reviewed: Jun 15, 2020

Email Michael  |  20-35 years of age  |  Experience level: first safari

Secure,hassle free and timely services from Reliable. Lets do this again
5/5

The tour kicked off smoothly with Reliable having given us our sgr tickets in advance.They dropped us at the station via their designated driver and ensured we got to our accommodation safely and conveniently.
The overall experience was marvellous, top class services from Reliable as well as the hotel- Voyager. Reliable kept us in the loop of any changes and gave us the needed 10/10 holiday.

Joy O.   –  
Kenya KE
Visited: December 2019 Reviewed: Jan 8, 2020

Email Joy O.  |  20-35 years of age  |  Experience level: 2-5 safaris

They have excellent customer service, they pay attention to detail and follow up on any concerns
5/5

They have amazing trips and can custom make to your requirements. They have excellent customer service, they pay attention to detail and they follow up on any issues the clients may experience and are just a really good tour company in general. I highly recommend them.

Emma   –  
Kenya KE
Visited: December 2019 Reviewed: Jan 8, 2020

Email Emma  |  35-50 years of age  |  Experience level: over 5 safaris

Very knowledge, gave all information and advice accordingly
5/5

Communication was clear and very timely. Great service,beyond expectation, the safari tour was very exciting, the tour guide was very patient and well versed with knowledge about the ecosystem. Reliable tours has very friendly and kind staff who go out of their way to make sure you get real value for your money. Looking foward to more safaris with Reliable tours.

Njeri W. Muriithia   –  
Kenya KE
Visited: August 2019 Reviewed: Sep 20, 2019

Email Njeri W. Muriithia

Wonderful n professionally done
5/5

My family n l had a holiday to Dubai in August n Reliable tours were spot in from Kenya to Dubai n back. The group ranged from 6 years to 65 years. All the groups expectations .
I personally recommend them to all my friends

Maria   –  
Burundi BI
Visited: August 2019 Reviewed: Aug 14, 2019

Email Maria  |  50-65 years of age  |  Experience level: first safari

Perfectly organized ! All staff adopted a very useful approach to clients.
5/5

Staff are very pleasant. I would like specifically commend the services of the Tours-guide Jack. He masters his work, very pleasant and considerate. A FIVE-STAR tours guide. Thank you !

Donna   –  
United Arab Emirates AE
Visited: July 2019 Reviewed: Jul 21, 2019

Email Donna  |  35-50 years of age  |  Experience level: 2-5 safaris

The name says it all - Reliable tours
5/5

Reliable Tours enabled us to have an absolute mesmerizing trip to Kenya. Communication with Caroline was always prompt and clear.
All recommendations have been excellent and the provided flexibility by Caroline and her team are well appreciated. Our driver, Chris, did an excellent job by executing our booking as per the agreed agenda and beyond, always with a smile on his face.

Wangari   –  
Kenya KE
Visited: June 2018 Reviewed: Jul 18, 2019

Email Wangari  |  35-50 years of age  |  Experience level: first safari

Excellent service and very friendly
5/5

Clear communication and awesome service, we will definitely try them out again.
Highly recommended

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 30
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0
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